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Carmax

Dealers
Has verified representatives
  • 3 ISSUES RESOLVED
  • 1058 TOTAL REVIEWS
  • $3.1M CLAIMED LOSSES
  • $10.6K AVERAGE LOSS
2.0
Customer service
Staff
Website
Diversity of Products or Services
  • Friendly 6
  • Ease of the process 6
  • Staff 5
  • Nice showroom 5
  • Variety of cars 4

Customers don't like

  • Customer service14
  • Service manager4
  • Car histories4
  • Professionalism3
  • Lies and lack of professionalism3
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Gateway One Lending

Financial Services
  • 0 ISSUES RESOLVED
  • 115 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $14.1K AVERAGE LOSS
1.7
Customer service
Staff
Website
Diversity of Products or Services
  • Never having to talk to them 2
  • Customer serivec 2
  • Interest rate 1
  • Financing 1

Customers don't like

  • Customer service7
  • Harassment4
  • Very poor phone skills3
  • Non existent customer service2
  • Cluesless management2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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