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Carmax

Dealers
Has verified representatives
  • 3 ISSUES RESOLVED
  • 1071 TOTAL REVIEWS
  • $3.2M CLAIMED LOSSES
  • $10.7K AVERAGE LOSS
2.0
Customer service
Staff
Website
Location
Diversity of Products or Services
  • Friendly 6
  • Ease of the process 6
  • Staff 5
  • Nice showroom 5
  • Variety of cars 4

Customers don't like

  • Customer service14
  • Service manager4
  • Car histories4
  • Professionalism3
  • Lies and lack of professionalism3
Delete
  • 4 ISSUES RESOLVED
  • 168 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $4.9K AVERAGE LOSS
2.4
Customer service
Staff
Website
Location
Diversity of Products or Services
  • Customer service 5
  • Agent was very friendly 4
  • Pleasant 3
  • Products 2
  • Customer friendly office 2

Customers don't like

  • Customer service6
  • Explanation offered2
  • Warranty purchased not able to use1
  • Untrained sales staff1
  • Unprofessional office atmosphere1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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