PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carmax and Enterprise Car Sales as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carmax
Enterprise Car Sales

Carmax and Enterprise Car Sales Overview

Total reviews
1168
244
Company responses
0
0
Issues resolved
2
4

Carmax was first mentioned on PissedConsumer on Oct 30, 2007 and since then this brand received 1168 reviews. It is 924 reviews more than Enterprise Car Sales received since Mar 4, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Enterprise Car Sales customer support team than with Carmax customer service.

Carmax and Enterprise Car Sales Consumer Ratings

Rank
624 out of 5307 in Dealers category
401 out of 5307 in Dealers category
Customer service
389 in category
246 in category
Staff
479 in category
298 in category
Product or Service Quality
437 in category
293 in category

According to consumer ratings and reviews, Enterprise Car Sales ranks 223 points higher in the Dealers category than Carmax. People gave Carmax 1.7 stars for Customer service criterion in Dealers category and it is 1413 points higher than the worst rated brand in this category. At the same time, Enterprise Car Sales was rated 2.2 stars for Customer service criterion in this category and it is 1556 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Enterprise Car Sales has a higher rating than Carmax. Regarding Product or Service Quality criterion, consumers gave Carmax 1.7 stars and it is 76% greater than other in category. Enterprise Car Sales however was rated 2 stars and it is 84% greater than other in category.

Carmax and Enterprise Car Sales Rating Details

Customer service
1.7 (289 reviews)
2.2 (111 reviews)
Reviewer's quote

...Carmax tries to accomodate you to maintain good customer service, but the product that they sell is not very good. My next step is to call Chrysler Jeep Customer Service..

Jasmine

...So that's it for me, she needs to take a class on customer service because she is horrible. She just sent me an email at 5:30 PM the night before I was supposed to be going to see the car at her location, and STILL doesn't even know the availability and if she can get it there. Sad..

Anela
Staff
1.9 (253 reviews)
2.3 (100 reviews)
Reviewer's quote

...retired staff sargent shunnarah U. S army..

suheil s

...All the staff was outgoing and sweet. I felt like I known them for years and my kids absolutely loved big Lou as well...

Frankie l
Product or Service Quality
1.7 (247 reviews)
2 (93 reviews)
Reviewer's quote

I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job...

DeAmbreus J

I was disappointed with the lack of quality service provided by your sales rep. From the start he was not interested in meeting my requirements and was unwilling to be truthful. He used profanity and was very unprofessional...

PissedConsumer1724785

Carmax and Enterprise Car Sales Pros and Cons

Pros
  • Variety of cars
  • Selection of cars
  • Friendly
  • Customer service
  • Agent was very friendly
  • Pleasant
Cons
  • Customer service
  • Car histories
  • Service manager
  • Customer service
  • Poor quality of the vehicle now stuck with payments for a lemon
  • No accountability

Carmax and Enterprise Car Sales Most Positive Reviews

Top rated reviews
5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

5

In this world you very seldom receive good customer service. From the time Wayne S. contacted me regarding my inquiry,...

Carmax and Enterprise Car Sales Most Critical Reviews

Lowest rated reviews
1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

1

I was bullied and pressured into buying a car i did not want. I was treated rude by the sales man who said just sign...

Carmax and Enterprise Car Sales Latest Reviews

Recent published reviews
1

I bought a 2014 Corolla with lo miles and the CarMax dealer in king of Prussia inspected it but when i took it to my...

Read all 1168 reviews
1

I walked into the enterprise car sales on 6201 e independence blvd Charlotte, to look at some cars I found online to...

Read all 244 reviews

Carmax and Enterprise Car Sales Products and Services

Most reviewed product and services
  • Carmax Repair (63 reviews)
  • Carmax Customer Care (47 reviews)
  • Carmax Oil Change (38 reviews)
  • Enterprise Car Sales Customer Care (38 reviews)
  • Enterprise Car Sales Sales Representative (10 reviews)
  • Enterprise Car Sales Car Warranty (6 reviews)