PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carmax and Eastern Motors as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carmax
1.9
Eastern Motors
Has Verified Representatives
3.0
Carmax
Eastern Motors

Carmax and Eastern Motors Overview

Total reviews 1236 105
Company responses 0 76
Issues resolved 2 0

Carmax and Eastern Motors Consumer Ratings

Rank
701 out of 4367 in Dealers category
236 out of 4367 in Dealers category
Customer service
423 in category
271 in category
Product or Service Quality
485 in category
426 in category
Website
513 in category
515 in category
Location
516 in category
497 in category

Carmax and Eastern Motors Rating Details

Customer service
1.7 (322 reviews)
2.2 (45 reviews)
Reviewer's quote

...Carmax tries to accomodate you to maintain good customer service, but the product that they sell is not very good. My next step is to call Chrysler Jeep Customer Service..

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...Was exceptional and phenomenal with his customer service skills! I truly appreciate everything he did and went through for me! If you go easterns in hyattsville make sure Christian is the one who helps you!..

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Product or Service Quality
1.6 (283 reviews)
2 (38 reviews)
Reviewer's quote

...They assured me they did a complete service check on the vehicle and checked for any recalls. Now, I have Powertrain/Transmission issues on a vehicle with only 38,883 miles on it. I was told this was a prior Lease vehicle, so I assumed routine service was completed...

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They offered me $700 for their "mistake" but would only provide the $700 to me if I signed an "acknowledgement of goodwill service" that released them of any liability or claim for anything else having to do with the car. That's not goodwill. That's something else entirely and certainly not the...

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Website
2.6 (258 reviews)
2.6 (36 reviews)
Reviewer's quote

...AND when you look on their website, where it says contact us theres nothing listed!..

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...I went to Easterns website and founf 5 Jaguars. I ran the Carfax reporf on the first one. CARFAX REPORTED the car had been involved in a read end collision...

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Location
2.7 (257 reviews)
2.8 (37 reviews)
Reviewer's quote

...showed bank statements plus logged into my job site for verification plus they called smh its not fair at all because this happened to me twice at that same...

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The car that I originally wanted , I was told earlier that it would be transported to the millersville location , come to find out the car was in the process of being sold , and I didn’t find that out until after I got there. I called Marcus Pearson back asking for an explanation all he could do...

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Carmax and Eastern Motors Pros and Cons

Pros
  • Variety of cars
  • Selection of cars
  • Friendly
  • Salesman was very pleasent to work with
  • Customer services sell person
  • Courteous
Cons
  • Customer service
  • Service manager
  • Car histories
  • Untrustworthy
  • Con artists
  • Irresponsible

Carmax and Eastern Motors Most Positive Reviews

Top rated reviews
5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

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5

Don't waste your time . They will not work with you I had $3,200 cash CarMax offered me a trade in for 5 G's on my...

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5

My son financed a car from car max in Augusta ga 3/5/15 for $13.550.dollars after taxes and finance charges the car ...

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5

My name is will i bought a car from eastern motor my experience was great my saleman jarod was great

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Carmax and Eastern Motors Most Critical Reviews

Lowest rated reviews
1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

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1

Purchased a vehicle from eastern a in Marlowe heights and had the worst experience every. Sales person Dominic was...

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1

We walked in to a carmax lot referred by a coworker. We fell in love with a 2009 Honda civic with 113000 miles under...

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1

Saw the vehicle I wished to purchase located in Virginia arranged to be taken to Laurel location. I arrived 10 minutes...

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Carmax and Eastern Motors Latest Reviews

Recent published reviews
No votes

I received a call from Sam at Corporate. Said he'd look into and get back in 24 hrs. 6 days later not emails, no phone...

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No votes

I do have issues with my car service contract trying to contact corporate office not a single number is working or...

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No votes

I will need to cancel my service contract and will like to receive refund. The vehicle is paid off. Please reference the...

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No votes

About my car service contract

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