PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carmax and Eastern Motors as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carmax

Carmax

1.9
Eastern Motors

Eastern Motors

Has verified representatives
3.0
Carmax
Eastern Motors

Carmax and Eastern Motors Overview

Total reviews
1164
103
Company responses
0
77
Issues resolved
2
0

Carmax was first mentioned on PissedConsumer on Oct 30, 2007 and since then this brand received 1164 reviews. It is 1061 reviews more than Eastern Motors received since Aug 10, 2008.

Carmax and Eastern Motors Consumer Ratings

Rank
614 out of 5346 in Dealers category
209 out of 5346 in Dealers category
Customer service
381 in category
243 in category
Staff
470 in category
459 in category
Product or Service Quality
427 in category
387 in category

According to consumer ratings and reviews, Eastern Motors ranks 405 points higher in the Dealers category than Carmax. People gave Carmax 1.7 stars for Customer service criterion in Dealers category and it is 1374 points higher than the worst rated brand in this category. At the same time, Eastern Motors was rated 2.2 stars for Customer service criterion in this category and it is 1512 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Eastern Motors has a higher rating than Carmax. Regarding Product or Service Quality criterion, consumers gave Carmax 1.7 stars and it is 76% greater than other in category. Eastern Motors however was rated 2 stars and it is 78% greater than other in category.

Carmax and Eastern Motors Rating Details

Customer service
1.7 (286 reviews)
2.2 (45 reviews)
Reviewer's quote

I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job...

DeAmbreus J

...Was exceptional and phenomenal with his customer service skills! I truly appreciate everything he did and went through for me! If you go easterns in hyattsville make sure Christian is the one who helps you!..

Tavon C
Staff
1.9 (252 reviews)
2 (45 reviews)
Reviewer's quote

...retired staff sargent shunnarah U. S army..

suheil s

...Eastern Motor staff was great they help me through the process of the car. I would always chose Eastern Motors..

Judy A
Product or Service Quality
1.7 (246 reviews)
2 (38 reviews)
Reviewer's quote

They had a great training program in Service and Sales. But all that changed when Austin Ligon retired as CEO and Tom Folliard took over. Then they got rid of all the great mechanics, did away with the complete inspection program, provided cheap tools for the mechanics and hired mechanics they...

PissedConsumer1563279

Gary was a great salesman, very helpful. Made my time and the process at eastern very easy.

PissedConsumer1173065

Carmax and Eastern Motors Pros and Cons

Pros
  • Friendly
  • Ease of the process
  • Variety of cars
  • Salesman was very pleasent to work with
  • Customer services sell person
  • Courteous
Cons
  • Customer service
  • Car histories
  • Service manager
  • Untrustworthy
  • Con artists
  • Irresponsible

Carmax and Eastern Motors Most Positive Reviews

Top rated reviews
5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

5

My name is will i bought a car from eastern motor my experience was great my saleman jarod was great

Carmax and Eastern Motors Most Critical Reviews

Lowest rated reviews
1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

1

Purchased a vehicle from eastern a in Marlowe heights and had the worst experience every. Sales person Dominic was...

Carmax and Eastern Motors Latest Reviews

Recent published reviews

Keys are locked in car I need roadside assistance my phone is in side

Read all 1164 reviews

So, I purchased a pre-owned vehicle from Eastern Motors at the Hyattsville location. Not even 2500 miles after purchasin...

Read all 103 reviews

Carmax and Eastern Motors Products and Services

Most reviewed product and services
  • Carmax Repair (62 reviews)
  • Carmax Customer Care (47 reviews)
  • Carmax Oil Change (38 reviews)
  • Eastern Motors Customer Care (11 reviews)
  • Eastern Motors Sales Representative (8 reviews)
  • Eastern Motors Loan (4 reviews)