PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carmax and Eastern Motors as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carmax
1.9
Eastern Motors
Has Verified Representatives
3.0
Carmax
Eastern Motors

Carmax and Eastern Motors Overview

Total reviews 1198 105
Company responses 0 76
Issues resolved 2 0

Carmax and Eastern Motors Consumer Ratings

Rank
735 out of 4539 in Dealers category
244 out of 4539 in Dealers category
Customer service
441 in category
274 in category
Product or Service Quality
506 in category
444 in category
Website
529 in category
540 in category
Location
543 in category
526 in category

Carmax and Eastern Motors Rating Details

Customer service
1.7 (304 reviews)
2.2 (45 reviews)
Reviewer's quote

...Carmax tries to accomodate you to maintain good customer service, but the product that they sell is not very good. My next step is to call Chrysler Jeep Customer Service..

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...Was exceptional and phenomenal with his customer service skills! I truly appreciate everything he did and went through for me! If you go easterns in hyattsville make sure Christian is the one who helps you!..

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Product or Service Quality
1.6 (265 reviews)
2 (38 reviews)
Reviewer's quote

...in of a 2012 Hyundai Elantra my wife and I believe that upon it arrival our van was not sent though the shop to be looked at as to us having to have the van serviced in July if this year for a broken axle on the driver side and rotors to have to be replaced as well as the seat heater on the driver side that was broken when we purchased the van. Rental car provided for this for one week and then loaner for the rest of the time it took them to fit our van. Flash forward to September 28-29 of this year my wife and I took...

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They offered me $700 for their "mistake" but would only provide the $700 to me if I signed an "acknowledgement of goodwill service" that released them of any liability or claim for anything else having to do with the car. That's not goodwill. That's something else entirely and certainly not the...

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Website
2.6 (244 reviews)
2.6 (36 reviews)
Reviewer's quote

...AND when you look on their website, where it says contact us theres nothing listed!..

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...I went to Easterns website and founf 5 Jaguars. I ran the Carfax reporf on the first one. CARFAX REPORTED the car had been involved in a read end collision...

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Location
2.7 (242 reviews)
2.8 (37 reviews)
Reviewer's quote

I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job...

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The car that I originally wanted , I was told earlier that it would be transported to the millersville location , come to find out the car was in the process of being sold , and I didn’t find that out until after I got there. I called Marcus Pearson back asking for an explanation all he could do...

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Carmax and Eastern Motors Pros and Cons

Pros
  • Variety of cars
  • Selection of cars
  • Friendly
  • Salesman was very pleasent to work with
  • Customer services sell person
  • Courteous
Cons
  • Customer service
  • Car histories
  • Service manager
  • Untrustworthy
  • Con artists
  • Irresponsible

Carmax and Eastern Motors Most Positive Reviews

Top rated reviews
5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

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5

Don't waste your time . They will not work with you I had $3,200 cash CarMax offered me a trade in for 5 G's on my...

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5

My son financed a car from car max in Augusta ga 3/5/15 for $13.550.dollars after taxes and finance charges the car ...

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5

My name is will i bought a car from eastern motor my experience was great my saleman jarod was great

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Carmax and Eastern Motors Most Critical Reviews

Lowest rated reviews
1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

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1

Purchased a vehicle from eastern a in Marlowe heights and had the worst experience every. Sales person Dominic was...

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1

We walked in to a carmax lot referred by a coworker. We fell in love with a 2009 Honda civic with 113000 miles under...

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1

Saw the vehicle I wished to purchase located in Virginia arranged to be taken to Laurel location. I arrived 10 minutes...

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Carmax and Eastern Motors Latest Reviews

Recent published reviews
No votes

My grandson purchased a 2009 Nissan Frontier from CARMAX in February 2019. The price including the 48 month Extended Ser...

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No votes

I do have issues with my car service contract trying to contact corporate office not a single number is working or...

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No votes

I sold my used Honda at this Kearny Mesa CarMax in June.
I signed the Mileage/Odometer statement they said they needed to...

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No votes

About my car service contract

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Carmax and Eastern Motors Products and Services

Most reviewed product and services
  • Carmax Repair (64 reviews)
  • Carmax Oil Change (38 reviews)
  • Carmax Trade-in (37 reviews)
  • Eastern Motors Sales Representative (8 reviews)
  • Eastern Motors Loan (4 reviews)
  • Eastern Motors Sales Manager (2 reviews)