PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carmax and Eastern Motors as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carmax

Carmax

1.9
Eastern Motors

Eastern Motors

Has verified representatives
3.0
Carmax
Eastern Motors

Carmax and Eastern Motors Overview

Total reviews
1168
103
Company responses
0
77
Issues resolved
2
0

Carmax was first mentioned on PissedConsumer on Oct 30, 2007 and since then this brand received 1168 reviews. It is 1065 reviews more than Eastern Motors received since Aug 10, 2008.

Carmax and Eastern Motors Consumer Ratings

Rank
618 out of 5288 in Dealers category
210 out of 5288 in Dealers category
Customer service
387 in category
246 in category
Staff
476 in category
468 in category
Product or Service Quality
434 in category
393 in category

According to consumer ratings and reviews, Eastern Motors ranks 408 points higher in the Dealers category than Carmax. People gave Carmax 1.7 stars for Customer service criterion in Dealers category and it is 1407 points higher than the worst rated brand in this category. At the same time, Eastern Motors was rated 2.2 stars for Customer service criterion in this category and it is 1548 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Eastern Motors has a higher rating than Carmax. Regarding Product or Service Quality criterion, consumers gave Carmax 1.7 stars and it is 76% greater than other in category. Eastern Motors however was rated 2 stars and it is 78% greater than other in category.

Carmax and Eastern Motors Rating Details

Customer service
1.7 (289 reviews)
2.2 (45 reviews)
Reviewer's quote

...Carmax tries to accomodate you to maintain good customer service, but the product that they sell is not very good. My next step is to call Chrysler Jeep Customer Service..

Jasmine

...Was exceptional and phenomenal with his customer service skills! I truly appreciate everything he did and went through for me! If you go easterns in hyattsville make sure Christian is the one who helps you!..

Tavon C
Staff
1.9 (253 reviews)
2 (45 reviews)
Reviewer's quote

...retired staff sargent shunnarah U. S army..

suheil s

...Eastern Motor staff was great they help me through the process of the car. I would always chose Eastern Motors..

Judy A
Product or Service Quality
1.7 (247 reviews)
2 (38 reviews)
Reviewer's quote

I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job...

DeAmbreus J

They offered me $700 for their "mistake" but would only provide the $700 to me if I signed an "acknowledgement of goodwill service" that released them of any liability or claim for anything else having to do with the car. That's not goodwill. That's something else entirely and certainly not the...

PissedConsumer1634919

Carmax and Eastern Motors Pros and Cons

Pros
  • Variety of cars
  • Selection of cars
  • Friendly
  • Salesman was very pleasent to work with
  • Customer services sell person
  • Courteous
Cons
  • Customer service
  • Car histories
  • Service manager
  • Untrustworthy
  • Con artists
  • Irresponsible

Carmax and Eastern Motors Most Positive Reviews

Top rated reviews
5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

5

My name is will i bought a car from eastern motor my experience was great my saleman jarod was great

Carmax and Eastern Motors Most Critical Reviews

Lowest rated reviews
1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

1

Purchased a vehicle from eastern a in Marlowe heights and had the worst experience every. Sales person Dominic was...

Carmax and Eastern Motors Latest Reviews

Recent published reviews
1

I bought a 2014 Corolla with lo miles and the CarMax dealer in king of Prussia inspected it but when i took it to my...

Read all 1168 reviews

So, I purchased a pre-owned vehicle from Eastern Motors at the Hyattsville location. Not even 2500 miles after purchasin...

Read all 103 reviews

Carmax and Eastern Motors Products and Services

Most reviewed product and services
  • Carmax Repair (63 reviews)
  • Carmax Customer Care (47 reviews)
  • Carmax Oil Change (38 reviews)
  • Eastern Motors Customer Care (11 reviews)
  • Eastern Motors Sales Representative (8 reviews)
  • Eastern Motors Loan (4 reviews)