PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Drivetime and CarMax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Drivetime
Has Verified Representatives
3.4
CarMax
1.9
Drivetime
CarMax

Drivetime and CarMax Overview

Total reviews 1102 1432
Company responses 738 0
Issues resolved 11 4

Drivetime and CarMax Consumer Ratings

Rank
167 out of 3230 in Dealers category
619 out of 3230 in Dealers category
Customer service
427 in category
434 in category
Product or Service Quality
483 in category
479 in category
Website
507 in category
497 in category
Diversity of Products or Services
657 in category
472 in category

Drivetime and CarMax Rating Details

Customer service
1.6
(295 reviews)
1.6
(434 reviews)
Reviewer's quote

Drivetime prides themselves of customer service and helping families and yet here I am stranded. Nobody had reached out to my husband to try to accommodate us as this is a unique circumstance. I have been really patient up until this point, but my patience is running thin as I am working on limited...

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...Not happy at all with the customer service i received at the car max locations either times andwith this kind of service i dont see how you are able to sale a car at all and you do so just imagine how much better you can do..

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Product or Service Quality
1.6
(278 reviews)
1.6
(381 reviews)
Reviewer's quote

...Tire choice auto service. They did the estimate and submitted it and it got denied. I called Silver Rock and they said they did deny it but they wanted the shop to send pictures and they would reconsider...

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...My wife especially is very dissatisfied with the service & vehicle received. This is our third vehicle purchased from CarMax and will be our last if this is the only option that the company provides to us, due to policy..

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Website
2.4
(270 reviews)
2.4
(355 reviews)
Reviewer's quote

...We looked on the Drivetime website and found so many nice suvโ€™s, pretty decent prices with low mileage. With our preapproval we were specifically told on the phone that with our specific down payment we could drive any car home they had on the lot! Any car. This is not the case...

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...of my social security card that I did not have with me and he told me that he was not able to receive a copy so then I had to create an account on the ssa website. Ok so that was done and everything that they needed proof of was there. Now keep in mind they never told me why they needed all of this...

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Diversity of Products or Services
1.9
(262 reviews)
2.3
(332 reviews)
Reviewer's quote

I would of never agreed to had that stuff added and never used any of these services. The car I bought was never supposed to be wrecked but both front and rear bumper covers was repainted poorly and paint flaked off in spots. It was end of the day and they barley got my stuff done before closing...

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While the process of selling the vehicle is far smooth compared to post purchase services. I finally again visited your store on 8th Oct 2022 and this time I was told the service team is not working. After escalation i spoke to some service team manager and all he did was to provide me your contact...

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Drivetime and CarMax Pros and Cons

Pros
  • Ease of buying
  • Customer service
  • Car
  • Variety of cars
  • Selection of cars
  • Friendly
Cons
  • Customer service
  • No customer appreciation
  • Given the runaround
  • Customer service
  • Service manager
  • Very deceptive

Drivetime and CarMax Most Positive Reviews

Top rated reviews
5

My name is Arturo M . Me and my wife were looking for a nice family car and in our budget. We searched around and got...

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5

I recently bought an 09 Infiniti G37 and must say that I am extremely pleased with Carmax. The sales staff was most...

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5

SOME of the Customer service reps are HORRIBLE and DISRESPECTFUL!
#ionlyagreedtosubmit

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5

I have bought 2 cars from CarMax both times I walked in and told them what I was looking for they directed me to correct...

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Drivetime and CarMax Most Critical Reviews

Lowest rated reviews
1

Just bought a car nov 27 2015. A week later the gear shifter went out while i was driving. I had to pay for towing and...

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1

I which I would have seen this earlier before a purchase a car from them,it's funny how they rip me off sold me a peace...

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1

This company is a sham, they sell faulty vehicles and took advantage of me because I am a single mother of two and they...

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1

Carmax in Raleigh is TERRIBLE! Bad experience! Terrible customer service! They lost a customer for life!

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Drivetime and CarMax Latest Reviews

Recent published reviews
No votes

My key fob had to be replaced it fell apart it was old and used harshly when I received it back when I first bought the...

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1

They mismanaged my loan, causing damage to my credit score, during my home escrow process. They are unprofessional and,...

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1.9

Sold my God son a car with a blown head gasket car almost caught on fire .have a hard time getting them to give us...

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1

Bought car 2018 Chevy Equinox 11/25/23. Drove car until it needed maintenance. Under the 90 day warranty. Appointment...

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