PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Drivetime and Carmax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Drivetime

Drivetime

Has Verified Representatives
2.8
Carmax

Carmax

1.9
Drivetime
Carmax

Drivetime and Carmax Overview

Total reviews
1086
1187
Company responses
720
0
Issues resolved
11
2

Drivetime and Carmax Consumer Ratings

Rank
299 out of 4378 in Dealers category
709 out of 4378 in Dealers category
Customer service
461 in category
No votes
Product or Service Quality
519 in category
No votes
Website
583 in category
No votes
Diversity of Products or Services
708 in category
No votes

Drivetime and Carmax Rating Details

Customer service
1.6 (288 reviews)
No votes
Reviewer's quote

Drivetime prides themselves of customer service and helping families and yet here I am stranded. Nobody had reached out to my husband to try to accommodate us as this is a unique circumstance. I have been really patient up until this point, but my patience is running thin as I am working on limited...

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...Carmax tries to accomodate you to maintain good customer service, but the product that they sell is not very good. My next step is to call Chrysler Jeep Customer Service..

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Product or Service Quality
1.6 (272 reviews)
No votes
Reviewer's quote

The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

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I was new to the USA so I chose them because I read reviews and saw they were a quality company. I overpaid for a used car just for this quality guarantee, because I didn't want to be "taken for a ride" by a private or smaller dealer. Carmax gave me the Experian Autocheck report which told me that...

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Website
2.3 (264 reviews)
No votes
Reviewer's quote

...We looked on the Drivetime website and found so many nice suv’s, pretty decent prices with low mileage. With our preapproval we were specifically told on the phone that with our specific down payment we could drive any car home they had on the lot! Any car. This is not the case...

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...AND when you look on their website, where it says contact us theres nothing listed!..

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Diversity of Products or Services
1.9 (254 reviews)
No votes
Reviewer's quote

I would of never agreed to had that stuff added and never used any of these services. The car I bought was never supposed to be wrecked but both front and rear bumper covers was repainted poorly and paint flaked off in spots. It was end of the day and they barley got my stuff done before closing...

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...CarMax is a billion dollar company they can afford to put better quality products in their cars and get better mechanics but they don't. Lastly proceed with caution with any used dealership. CarMax does buy some cars that have been in accidents and they will tell you that...

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Drivetime and Carmax Pros and Cons

Pros
  • Ease of buying
  • Customer service
  • Car
  • Variety of cars
  • Selection of cars
  • Nice showroom
Cons
  • Customer service
  • No customer appreciation
  • Customer support
  • Customer service
  • Car histories
  • Service manager

Drivetime and Carmax Most Positive Reviews

Top rated reviews
5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

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5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

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5

SOME of the Customer service reps are HORRIBLE and DISRESPECTFUL!
#ionlyagreedtosubmit

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5

My son financed a car from car max in Augusta ga 3/5/15 for $13.550.dollars after taxes and finance charges the car ...

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Drivetime and Carmax Most Critical Reviews

Lowest rated reviews
1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

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1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

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1

Bought an extended warrenty in our van . ac quit working. window motor broke. took the vehicle to get it repaired. only...

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1

We walked in to a carmax lot referred by a coworker. We fell in love with a 2009 Honda civic with 113000 miles under...

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Drivetime and Carmax Latest Reviews

Recent published reviews
1.2

My husband purchased a 15 Chevy for our family from Drivetime back in April as I am expecting. Since then I have only...

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1

I have never seen a company more disorganized than CarMax. One day I have entered CarMax and I witnessed an employee by...

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1

when i look at the truck it look good after buying it found out a lot of body work done to it wash it it body filler...

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2.5

I ve been in to my local CarMax in Palm Desert many times, planning to make a change And deciding what I wanted to...

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Drivetime and Carmax Products and Services

Most reviewed product and services
  • Drivetime Warranty (73 reviews)
  • Drivetime Customer Care (72 reviews)
  • Drivetime Loan (63 reviews)
  • Carmax Repair (64 reviews)
  • Carmax Customer Care (47 reviews)
  • Carmax Oil Change (38 reviews)