PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Drivetime and Carmax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Drivetime

Drivetime

Has Verified Representatives
2.8
Carmax

Carmax

1.9
Drivetime
Carmax

Drivetime and Carmax Overview

Total reviews 1090 1194
Company responses 725 0
Issues resolved 11 2

Drivetime and Carmax Consumer Ratings

Rank
310 out of 4510 in Dealers category
733 out of 4510 in Dealers category
Customer service
469 in category
438 in category
Product or Service Quality
531 in category
507 in category
Website
596 in category
527 in category
Diversity of Products or Services
729 in category
511 in category

Drivetime and Carmax Rating Details

Customer service
1.6 (289 reviews)
1.7 (303 reviews)
Reviewer's quote

Drivetime prides themselves of customer service and helping families and yet here I am stranded. Nobody had reached out to my husband to try to accommodate us as this is a unique circumstance. I have been really patient up until this point, but my patience is running thin as I am working on limited...

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...Carmax tries to accomodate you to maintain good customer service, but the product that they sell is not very good. My next step is to call Chrysler Jeep Customer Service..

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Product or Service Quality
1.6 (273 reviews)
1.6 (264 reviews)
Reviewer's quote

The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

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...in of a 2012 Hyundai Elantra my wife and I believe that upon it arrival our van was not sent though the shop to be looked at as to us having to have the van serviced in July if this year for a broken axle on the driver side and rotors to have to be replaced as well as the seat heater on the driver side that was broken when we purchased the van. Rental car provided for this for one week and then loaner for the rest of the time it took them to fit our van. Flash forward to September 28-29 of this year my wife and I took...

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Website
2.3 (266 reviews)
2.6 (243 reviews)
Reviewer's quote

...We looked on the Drivetime website and found so many nice suv’s, pretty decent prices with low mileage. With our preapproval we were specifically told on the phone that with our specific down payment we could drive any car home they had on the lot! Any car. This is not the case...

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...AND when you look on their website, where it says contact us theres nothing listed!..

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Diversity of Products or Services
1.9 (256 reviews)
2.4 (230 reviews)
Reviewer's quote

I would of never agreed to had that stuff added and never used any of these services. The car I bought was never supposed to be wrecked but both front and rear bumper covers was repainted poorly and paint flaked off in spots. It was end of the day and they barley got my stuff done before closing...

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...CarMax is a billion dollar company they can afford to put better quality products in their cars and get better mechanics but they don't. Lastly proceed with caution with any used dealership. CarMax does buy some cars that have been in accidents and they will tell you that...

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Drivetime and Carmax Pros and Cons

Pros
  • Ease of buying
  • Customer service
  • Car
  • Variety of cars
  • Selection of cars
  • Friendly
Cons
  • Customer service
  • No customer appreciation
  • Customer support
  • Customer service
  • Car histories
  • Service manager

Drivetime and Carmax Most Positive Reviews

Top rated reviews
5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

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5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

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5

SOME of the Customer service reps are HORRIBLE and DISRESPECTFUL!
#ionlyagreedtosubmit

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5

My son financed a car from car max in Augusta ga 3/5/15 for $13.550.dollars after taxes and finance charges the car ...

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Drivetime and Carmax Most Critical Reviews

Lowest rated reviews
1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

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1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

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1

Bought an extended warrenty in our van . ac quit working. window motor broke. took the vehicle to get it repaired. only...

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1

We walked in to a carmax lot referred by a coworker. We fell in love with a 2009 Honda civic with 113000 miles under...

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Drivetime and Carmax Latest Reviews

Recent published reviews
No votes

They are convenient when they want to be! They placed a co owner in a car I purchased and he has non active license alon...

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5

Thank you for taking care of my car payment!

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1.6

They charge you an arm and a leg, charge you outrageous interest rates, and then expect you to waste your time at the MV...

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1

I bought a 2010 Chevrolet HHR at the Huntsville Car Max a few months ago. I love the car but I dont love the problems i...

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Drivetime and Carmax Products and Services

Most reviewed product and services
  • Drivetime Warranty (73 reviews)
  • Drivetime Loan (63 reviews)
  • Drivetime Sales Representative (31 reviews)
  • Carmax Repair (64 reviews)
  • Carmax Oil Change (38 reviews)
  • Carmax Trade-in (37 reviews)