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Carmax

Dealers
Has verified representatives
  • 3 ISSUES RESOLVED
  • 1020 TOTAL REVIEWS
  • $3.1M CLAIMED LOSSES
  • $10.7K AVERAGE LOSS
2.0
Customer service
Staff
Website
Location
Diversity of Products or Services
  • Friendly 6
  • Ease of the process 6
  • Nice showroom 5
  • Staff 5
  • Not being bothered while looking for a car 5

Customers don't like

  • Service manager4
  • Car histories4
  • Customer service after purchase3
  • Professionalism3
  • Lies and lack of professionalism3
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DriveTime

Dealers
Has verified representatives
  • 6 ISSUES RESOLVED
  • 587 COMPANY RESPONSES
  • 946 TOTAL REVIEWS
3.3
Customer service
Staff
Website
Location
Diversity of Products or Services
  • Ease of buying 7
  • Car 6
  • Customer service 5
  • Being hung up on three times 4
  • Vehicle 3

Customers don't like

  • Customer service8
  • Careless representatives6
  • No customer appreciation5
  • Rude representatives5
  • Customer support4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1186223

Car max is racist

drivetime***ks***001
Woodridge, Illinois, United States #1182668

Why would your company keep pestering me with phone calls concerning buying a car when your credit office has already rejected my line of credit as not being good enough.Mind you this all came about after the sales people already told me I was accepted for a line of credit and could drive off the lot with a new used car if I only gave them my old vehicle and $500 cash.

If I had done that I would now be out two vehicles, the one I gave as a trade the one you would of repossessed upon my non acceptance of a line of credit. You guys play way too many games.

Your thief's and liars.What are you going to do about that!