PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carmax and Drivetime as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carmax
1.9
Drivetime
Has Verified Representatives
2.8
Carmax
Drivetime

Carmax and Drivetime Overview

Total reviews 1198 1093
Company responses 0 728
Issues resolved 2 11

Carmax and Drivetime Consumer Ratings

Rank
735 out of 4536 in Dealers category
309 out of 4536 in Dealers category
Customer service
441 in category
472 in category
Product or Service Quality
505 in category
527 in category
Website
528 in category
601 in category
Location
543 in category
552 in category

Carmax and Drivetime Rating Details

Customer service
1.7 (304 reviews)
1.6 (291 reviews)
Reviewer's quote

...Carmax tries to accomodate you to maintain good customer service, but the product that they sell is not very good. My next step is to call Chrysler Jeep Customer Service..

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Drivetime prides themselves of customer service and helping families and yet here I am stranded. Nobody had reached out to my husband to try to accommodate us as this is a unique circumstance. I have been really patient up until this point, but my patience is running thin as I am working on limited...

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Product or Service Quality
1.6 (265 reviews)
1.6 (274 reviews)
Reviewer's quote

...in of a 2012 Hyundai Elantra my wife and I believe that upon it arrival our van was not sent though the shop to be looked at as to us having to have the van serviced in July if this year for a broken axle on the driver side and rotors to have to be replaced as well as the seat heater on the driver side that was broken when we purchased the van. Rental car provided for this for one week and then loaner for the rest of the time it took them to fit our van. Flash forward to September 28-29 of this year my wife and I took...

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The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

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Website
2.6 (244 reviews)
2.3 (267 reviews)
Reviewer's quote

...AND when you look on their website, where it says contact us theres nothing listed!..

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...We looked on the Drivetime website and found so many nice suv’s, pretty decent prices with low mileage. With our preapproval we were specifically told on the phone that with our specific down payment we could drive any car home they had on the lot! Any car. This is not the case...

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Location
2.7 (242 reviews)
2.7 (255 reviews)
Reviewer's quote

I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job...

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...Well the Schaumburg location is closed down so I called another location and they said it is not true and that you need to have $4500 or less to upgrade. I am so pissed. I would have never bought the car if I could not upgrade in 6 months...

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Carmax and Drivetime Pros and Cons

Pros
  • Variety of cars
  • Selection of cars
  • Friendly
  • Ease of buying
  • Customer service
  • Car
Cons
  • Customer service
  • Car histories
  • Service manager
  • Customer service
  • No customer appreciation
  • Customer support

Carmax and Drivetime Most Positive Reviews

Top rated reviews
5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

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5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

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5

My son financed a car from car max in Augusta ga 3/5/15 for $13.550.dollars after taxes and finance charges the car ...

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5

SOME of the Customer service reps are HORRIBLE and DISRESPECTFUL!
#ionlyagreedtosubmit

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Carmax and Drivetime Most Critical Reviews

Lowest rated reviews
1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

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1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

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1

We walked in to a carmax lot referred by a coworker. We fell in love with a 2009 Honda civic with 113000 miles under...

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1

Bought an extended warrenty in our van . ac quit working. window motor broke. took the vehicle to get it repaired. only...

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Carmax and Drivetime Latest Reviews

Recent published reviews
No votes

My grandson purchased a 2009 Nissan Frontier from CARMAX in February 2019. The price including the 48 month Extended Ser...

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2.8

I bought my car from DriveTime here in Fresno Ca. A shiny black Dodge 2014 Journey. First time buying. Let's skip to the...

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No votes

I sold my used Honda at this Kearny Mesa CarMax in June.
I signed the Mileage/Odometer statement they said they needed to...

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No votes

It is now say 7 with no resolution or repair of vehicle! Determined that the issue initiated with an after market gps...

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Carmax and Drivetime Products and Services

Most reviewed product and services
  • Carmax Repair (64 reviews)
  • Carmax Oil Change (38 reviews)
  • Carmax Trade-in (37 reviews)
  • Drivetime Warranty (74 reviews)
  • Drivetime Loan (63 reviews)
  • Drivetime Sales Representative (31 reviews)