PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carmax and Drivetime as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carmax

Carmax

1.9
Drivetime

Drivetime

Has verified representatives
2.8
Carmax
Drivetime

Carmax and Drivetime Overview

Total reviews
1165
1074
Company responses
0
709
Issues resolved
2
11

Carmax was first mentioned on PissedConsumer on Oct 30, 2007 and since then this brand received 1165 reviews. It is 91 reviews more than Drivetime received since Jul 30, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Drivetime customer support team than with Carmax customer service.

Carmax and Drivetime Consumer Ratings

Rank
614 out of 5348 in Dealers category
265 out of 5348 in Dealers category
Customer service
380 in category
408 in category
Staff
469 in category
456 in category
Product or Service Quality
425 in category
464 in category

According to consumer ratings and reviews, Drivetime ranks 349 points higher in the Dealers category than Carmax. People gave Carmax 1.7 stars for Customer service criterion in Dealers category and it is 1374 points higher than the worst rated brand in this category. At the same time, Drivetime was rated 1.6 stars for Customer service criterion in this category and it is 1346 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Drivetime has a higher rating than Carmax. Regarding Product or Service Quality criterion, consumers gave Carmax 1.7 stars and it is 76% greater than other in category. Drivetime however was rated 1.6 stars and it is 74% greater than other in category.

Carmax and Drivetime Rating Details

Customer service
1.7 (287 reviews)
1.6 (282 reviews)
Reviewer's quote

I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job...

DeAmbreus J

The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

John m
Staff
1.9 (252 reviews)
2 (279 reviews)
Reviewer's quote

...retired staff sargent shunnarah U. S army..

suheil s

I am not a car expert nor a mechanic so I trust the judgement and assurance from the staff. They disclose that there was a recall on the vehicle and all I have to do is to bring it to FORD. It took about 1 month before FORD can put me in the schedule and finally about September FORD diagnose the...

Rya
Product or Service Quality
1.7 (246 reviews)
1.6 (264 reviews)
Reviewer's quote

They had a great training program in Service and Sales. But all that changed when Austin Ligon retired as CEO and Tom Folliard took over. Then they got rid of all the great mechanics, did away with the complete inspection program, provided cheap tools for the mechanics and hired mechanics they...

PissedConsumer1563279

...I contacted Jodi at customer service. She was very nice, and directed me to the nearest Pep Boys for repair. Since I had already purchased a battery, she asked that I send her the receipts, and she would have a check sent to me...

Robert P

Carmax and Drivetime Pros and Cons

Pros
  • Friendly
  • Ease of the process
  • Variety of cars
  • Ease of buying
  • Customer service
  • Car
Cons
  • Customer service
  • Car histories
  • Service manager
  • Customer service
  • No customer appreciation
  • Customer support

Carmax and Drivetime Most Positive Reviews

Top rated reviews
5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

Carmax and Drivetime Most Critical Reviews

Lowest rated reviews
1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

Carmax and Drivetime Latest Reviews

Recent published reviews
1

They will ruin your credit by continuing to apply for loans even if you tell them you already purchased elsewhere!

Read all 1165 reviews
1

I talked to your sales rep who lied. This was over a month of call and speaking to him. I asked the questions about the...

Read all 897 reviews

Carmax and Drivetime Products and Services

Most reviewed product and services
  • Carmax Repair (62 reviews)
  • Carmax Customer Care (47 reviews)
  • Carmax Oil Change (38 reviews)
  • Drivetime Warranty (73 reviews)
  • Drivetime Customer Care (72 reviews)
  • Drivetime Loan (61 reviews)