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Carmax

Dealers
  • 3 ISSUES RESOLVED
  • 975 TOTAL REVIEWS
  • $2.9M CLAIMED LOSSES
  • $10.5K AVERAGE LOSS
2.1
Customer service
Staff
Website
Location
Diversity of Products or Services
  • Nice showroom 5
  • Ease of the process 5
  • Friendly 4
  • Staff 4
  • Variety of cars 3

Customers don't like

  • Lies14
  • False claims11
  • Car histories9
  • Customer service after purchase7
  • Professionalism5
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Drivetime

Dealers
Has verified representatives
  • 6 ISSUES RESOLVED
  • 563 COMPANY RESPONSES
  • 896 TOTAL REVIEWS
3.4
Customer service
Staff
Website
Location
Diversity of Products or Services
  • Car 6
  • Ease of buying 6
  • Customer service 5
  • Being hung up on three times 4
  • Vehicle 3

Customers don't like

  • Being lied to18
  • No customer appreciation15
  • Customer service14
  • Careless representatives11
  • Given the runaround8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Anonymous #1186223
Car max is racist
drivetimesucksass001
drivetimesucksass001 Woodridge, Illinois, United States #1182668
Why would your company keep pestering me with phone calls concerning buying a car when your credit office has already rejected my line of credit as not being good enough. Mind you this all came about after the sales people already told me I was accepted for a line of credit and could drive off the lot with a new used car if I only gave them my old vehicle and $500 cash. If I had done that I would now be out two vehicles, the one I gave as a trade the one you would of repossessed upon my non acceptance of a line of credit. You guys play way too many games. Your thief's and liars. What are you going to do about that!