PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carmax and Drivetime as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carmax

Carmax

1.9
Drivetime

Drivetime

Has verified representatives
2.8
Carmax
Drivetime

Carmax and Drivetime Overview

Total reviews
1168
1074
Company responses
0
710
Issues resolved
2
11

Carmax was first mentioned on PissedConsumer on Oct 30, 2007 and since then this brand received 1168 reviews. It is 94 reviews more than Drivetime received since Jul 30, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Drivetime customer support team than with Carmax customer service.

Carmax and Drivetime Consumer Ratings

Rank
629 out of 5315 in Dealers category
273 out of 5315 in Dealers category
Customer service
389 in category
420 in category
Staff
483 in category
472 in category
Product or Service Quality
441 in category
480 in category

According to consumer ratings and reviews, Drivetime ranks 356 points higher in the Dealers category than Carmax. People gave Carmax 1.7 stars for Customer service criterion in Dealers category and it is 1419 points higher than the worst rated brand in this category. At the same time, Drivetime was rated 1.6 stars for Customer service criterion in this category and it is 1388 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Drivetime has a higher rating than Carmax. Regarding Product or Service Quality criterion, consumers gave Carmax 1.7 stars and it is 76% greater than other in category. Drivetime however was rated 1.6 stars and it is 73% greater than other in category.

Carmax and Drivetime Rating Details

Customer service
1.7 (289 reviews)
1.6 (282 reviews)
Reviewer's quote

...Carmax tries to accomodate you to maintain good customer service, but the product that they sell is not very good. My next step is to call Chrysler Jeep Customer Service..

Jasmine

The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

John m
Staff
1.9 (253 reviews)
2 (279 reviews)
Reviewer's quote

...retired staff sargent shunnarah U. S army..

suheil s

I am not a car expert nor a mechanic so I trust the judgement and assurance from the staff. They disclose that there was a recall on the vehicle and all I have to do is to bring it to FORD. It took about 1 month before FORD can put me in the schedule and finally about September FORD diagnose the...

Rya
Product or Service Quality
1.7 (247 reviews)
1.6 (265 reviews)
Reviewer's quote

I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job...

DeAmbreus J

Customer service is poor! They will tell you once you that you have full coverage warranty up to a certain amount, but it does not cover anything according to the warranty company. I have also had a rep from the warranty company inform me of how unprofessional they are and also, how they always get...

Myia

Carmax and Drivetime Pros and Cons

Pros
  • Variety of cars
  • Selection of cars
  • Friendly
  • Ease of buying
  • Customer service
  • Car
Cons
  • Customer service
  • Car histories
  • Service manager
  • Customer service
  • No customer appreciation
  • Customer support

Carmax and Drivetime Most Positive Reviews

Top rated reviews
5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

Carmax and Drivetime Most Critical Reviews

Lowest rated reviews
1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

Carmax and Drivetime Latest Reviews

Recent published reviews
1

I bought a 2014 Corolla with lo miles and the CarMax dealer in king of Prussia inspected it but when i took it to my...

Read all 1168 reviews
1

I talked to your sales rep who lied. This was over a month of call and speaking to him. I asked the questions about the...

Read all 897 reviews

Carmax and Drivetime Products and Services

Most reviewed product and services
  • Carmax Repair (63 reviews)
  • Carmax Customer Care (47 reviews)
  • Carmax Oil Change (38 reviews)
  • Drivetime Warranty (73 reviews)
  • Drivetime Customer Care (72 reviews)
  • Drivetime Loan (61 reviews)