PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carmax and Drivetime as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carmax
1.9
Drivetime
Has Verified Representatives
2.8
Carmax
Drivetime

Carmax and Drivetime Overview

Total reviews 1223 1096
Company responses 0 730
Issues resolved 2 11

Carmax and Drivetime Consumer Ratings

Rank
753 out of 4623 in Dealers category
308 out of 4623 in Dealers category
Customer service
456 in category
482 in category
Product or Service Quality
521 in category
538 in category
Website
553 in category
610 in category
Location
551 in category
554 in category

Carmax and Drivetime Rating Details

Customer service
1.7 (316 reviews)
1.6 (293 reviews)
Reviewer's quote

...Carmax tries to accomodate you to maintain good customer service, but the product that they sell is not very good. My next step is to call Chrysler Jeep Customer Service..

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Drivetime prides themselves of customer service and helping families and yet here I am stranded. Nobody had reached out to my husband to try to accommodate us as this is a unique circumstance. I have been really patient up until this point, but my patience is running thin as I am working on limited...

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Product or Service Quality
1.6 (278 reviews)
1.6 (276 reviews)
Reviewer's quote

...The service repairs department is where this place is lacking. I was given a broken car. The front axle was broken, the suspension was off, and the trunk didn't work...

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The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

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Website
2.6 (255 reviews)
2.4 (269 reviews)
Reviewer's quote

...AND when you look on their website, where it says contact us theres nothing listed!..

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...We looked on the Drivetime website and found so many nice suv’s, pretty decent prices with low mileage. With our preapproval we were specifically told on the phone that with our specific down payment we could drive any car home they had on the lot! Any car. This is not the case...

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Location
2.7 (252 reviews)
2.7 (257 reviews)
Reviewer's quote

... I purchased in March 2020 a new to us 2012 Honda Odyssey ex-l van that was ordered from another dealership in middle Tennessee to the Bristol Tennessee store location were we purchased it with our trade in of a 2012 Hyundai Elantra my wife and I believe that upon it arrival our van was not sent though the shop to be looked a...

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...Well the Schaumburg location is closed down so I called another location and they said it is not true and that you need to have $4500 or less to upgrade. I am so pissed. I would have never bought the car if I could not upgrade in 6 months...

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Carmax and Drivetime Pros and Cons

Pros
  • Variety of cars
  • Selection of cars
  • Friendly
  • Ease of buying
  • Customer service
  • Car
Cons
  • Customer service
  • Service manager
  • Car histories
  • Customer service
  • No customer appreciation
  • Customer support

Carmax and Drivetime Most Positive Reviews

Top rated reviews
5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

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5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

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5

My son financed a car from car max in Augusta ga 3/5/15 for $13.550.dollars after taxes and finance charges the car ...

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5

SOME of the Customer service reps are HORRIBLE and DISRESPECTFUL!
#ionlyagreedtosubmit

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Carmax and Drivetime Most Critical Reviews

Lowest rated reviews
1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

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1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

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1

We walked in to a carmax lot referred by a coworker. We fell in love with a 2009 Honda civic with 113000 miles under...

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1

Bought an extended warrenty in our van . ac quit working. window motor broke. took the vehicle to get it repaired. only...

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Carmax and Drivetime Latest Reviews

Recent published reviews
1

I bought a car from Carmax and got the extended warranty. When I needed to use the warranty they told me that they...

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No votes

Im trying to pay property taxes on my 2017 Infiniti Q50. I have misplaced the paperwork I need to show them to be able...

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1

I sold my mini to them in 2017, since I was filling bankrupcy, they gave me an estimate of 16,000.00 which I took to...

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3.9

I picked out a vehicle, pre-authorized, reserve the car, at Drive Time Pelham Alabama. 2016 Nissan maxima Platinum...

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