PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CarMax and Drivetime as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CarMax
1.9
Drivetime
Has Verified Representatives
3.4
CarMax
Drivetime

CarMax and Drivetime Overview

Total reviews 1435 1102
Company responses 0 738
Issues resolved 4 11

CarMax and Drivetime Consumer Ratings

Rank
619 out of 3234 in Dealers category
167 out of 3234 in Dealers category
Customer service
435 in category
429 in category
Product or Service Quality
479 in category
483 in category
Website
498 in category
508 in category
Location
485 in category
466 in category

CarMax and Drivetime Rating Details

Customer service
1.6
(434 reviews)
1.6
(295 reviews)
Reviewer's quote

...Not happy at all with the customer service i received at the car max locations either times andwith this kind of service i dont see how you are able to sale a car at all and you do so just imagine how much better you can do..

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Drivetime prides themselves of customer service and helping families and yet here I am stranded. Nobody had reached out to my husband to try to accommodate us as this is a unique circumstance. I have been really patient up until this point, but my patience is running thin as I am working on limited...

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Product or Service Quality
1.6
(381 reviews)
1.6
(278 reviews)
Reviewer's quote

...My wife especially is very dissatisfied with the service & vehicle received. This is our third vehicle purchased from CarMax and will be our last if this is the only option that the company provides to us, due to policy..

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...Tire choice auto service. They did the estimate and submitted it and it got denied. I called Silver Rock and they said they did deny it but they wanted the shop to send pictures and they would reconsider...

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Website
2.4
(355 reviews)
2.4
(270 reviews)
Reviewer's quote

...of my social security card that I did not have with me and he told me that he was not able to receive a copy so then I had to create an account on the ssa website. Ok so that was done and everything that they needed proof of was there. Now keep in mind they never told me why they needed all of this...

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...We looked on the Drivetime website and found so many nice suvโ€™s, pretty decent prices with low mileage. With our preapproval we were specifically told on the phone that with our specific down payment we could drive any car home they had on the lot! Any car. This is not the case...

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Location
2.6
(343 reviews)
2.7
(258 reviews)
Reviewer's quote

I recently purchased a used vehicle from your location in Austin Texas. I had the vehicle transferred (6/1/23 was shipped per email) from Houston Texas and did not receive a call for almost two weeks (6/14/23) even though it had arrived a couple days after 6/1/23 and per my sales rep they totally...

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...Well the Schaumburg location is closed down so I called another location and they said it is not true and that you need to have $4500 or less to upgrade. I am so pissed. I would have never bought the car if I could not upgrade in 6 months...

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CarMax and Drivetime Pros and Cons

Pros
  • Variety of cars
  • Selection of cars
  • Friendly
  • Ease of buying
  • Customer service
  • Car
Cons
  • Customer service
  • Service manager
  • Very deceptive
  • Customer service
  • No customer appreciation
  • Given the runaround

CarMax and Drivetime Most Positive Reviews

Top rated reviews
5

I recently bought an 09 Infiniti G37 and must say that I am extremely pleased with Carmax. The sales staff was most...

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5

My name is Arturo M . Me and my wife were looking for a nice family car and in our budget. We searched around and got...

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5

I have bought 2 cars from CarMax both times I walked in and told them what I was looking for they directed me to correct...

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5

SOME of the Customer service reps are HORRIBLE and DISRESPECTFUL!
#ionlyagreedtosubmit

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CarMax and Drivetime Most Critical Reviews

Lowest rated reviews
1

I bought a 2008 certified Lexus LS460 in 2/13. I paid extra for an extended warranty for 48 months and up to 125K miles....

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1

I have been paying on a car for three years, and was told that with a high interest rate that it would clean up my...

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1

We walked in to a carmax lot referred by a coworker. We fell in love with a 2009 Honda civic with 113000 miles under...

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1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

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CarMax and Drivetime Latest Reviews

Recent published reviews
No votes

I have been unable to reach anyone on the phone in regards to my car. Theyve had the car for 5 days now and no one...

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No votes

My key fob had to be replaced it fell apart it was old and used harshly when I received it back when I first bought the...

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2.4

Items said to be covered were not before you leave the store or when you talk to anyone about anything.

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1.9

Sold my God son a car with a blown head gasket car almost caught on fire .have a hard time getting them to give us...

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