PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carmax and Drivetime as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carmax

Carmax

1.9
Drivetime

Drivetime

Has Verified Representatives
2.8
Carmax
Drivetime

Carmax and Drivetime Overview

Total reviews
1187
1086
Company responses
0
721
Issues resolved
2
11

Carmax and Drivetime Consumer Ratings

Rank
710 out of 4381 in Dealers category
299 out of 4381 in Dealers category
Customer service
No votes
461 in category
Product or Service Quality
No votes
519 in category
Location
No votes
529 in category
Website
No votes
584 in category

Carmax and Drivetime Rating Details

Customer service
No votes
1.6 (288 reviews)
Reviewer's quote

...Carmax tries to accomodate you to maintain good customer service, but the product that they sell is not very good. My next step is to call Chrysler Jeep Customer Service..

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Drivetime prides themselves of customer service and helping families and yet here I am stranded. Nobody had reached out to my husband to try to accommodate us as this is a unique circumstance. I have been really patient up until this point, but my patience is running thin as I am working on limited...

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Product or Service Quality
No votes
1.6 (272 reviews)
Reviewer's quote

I was new to the USA so I chose them because I read reviews and saw they were a quality company. I overpaid for a used car just for this quality guarantee, because I didn't want to be "taken for a ride" by a private or smaller dealer. Carmax gave me the Experian Autocheck report which told me that...

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The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

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Location
No votes
2.7 (252 reviews)
Reviewer's quote

I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job...

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...Well the Schaumburg location is closed down so I called another location and they said it is not true and that you need to have $4500 or less to upgrade. I am so pissed. I would have never bought the car if I could not upgrade in 6 months...

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Website
No votes
2.3 (264 reviews)
Reviewer's quote

...AND when you look on their website, where it says contact us theres nothing listed!..

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...We looked on the Drivetime website and found so many nice suv’s, pretty decent prices with low mileage. With our preapproval we were specifically told on the phone that with our specific down payment we could drive any car home they had on the lot! Any car. This is not the case...

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Carmax and Drivetime Pros and Cons

Pros
  • Variety of cars
  • Selection of cars
  • Nice showroom
  • Ease of buying
  • Customer service
  • Car
Cons
  • Customer service
  • Car histories
  • Service manager
  • Customer service
  • No customer appreciation
  • Customer support

Carmax and Drivetime Most Positive Reviews

Top rated reviews
5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

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5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

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5

My son financed a car from car max in Augusta ga 3/5/15 for $13.550.dollars after taxes and finance charges the car ...

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5

SOME of the Customer service reps are HORRIBLE and DISRESPECTFUL!
#ionlyagreedtosubmit

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Carmax and Drivetime Most Critical Reviews

Lowest rated reviews
1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

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1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

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1

We walked in to a carmax lot referred by a coworker. We fell in love with a 2009 Honda civic with 113000 miles under...

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1

Bought an extended warrenty in our van . ac quit working. window motor broke. took the vehicle to get it repaired. only...

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Carmax and Drivetime Latest Reviews

Recent published reviews
1

I have never seen a company more disorganized than CarMax. One day I have entered CarMax and I witnessed an employee by...

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1.2

My husband purchased a 15 Chevy for our family from Drivetime back in April as I am expecting. Since then I have only...

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2.5

I ve been in to my local CarMax in Palm Desert many times, planning to make a change And deciding what I wanted to...

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1

when i look at the truck it look good after buying it found out a lot of body work done to it wash it it body filler...

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Carmax and Drivetime Products and Services

Most reviewed product and services
  • Carmax Repair (64 reviews)
  • Carmax Customer Care (47 reviews)
  • Carmax Oil Change (38 reviews)
  • Drivetime Warranty (73 reviews)
  • Drivetime Customer Care (72 reviews)
  • Drivetime Loan (63 reviews)