PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carvana and Carmax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carvana
Carmax

Carvana and Carmax Overview

Total reviews 66 1189
Company responses 0 0
Issues resolved 0 2

Carvana and Carmax Consumer Ratings

Rank
833 out of 4481 in Dealers category
728 out of 4481 in Dealers category
Product or Service Quality
473 in category
501 in category
Customer service
508 in category
436 in category
Website
626 in category
523 in category
Value for money
489 in category
530 in category

Carvana and Carmax Rating Details

Product or Service Quality
1.7 (40 reviews)
1.6 (260 reviews)
Reviewer's quote

...Customer service is a joke. Once you have the car delivered and file a complaint, you will sit on hold for hours and advocates are powerless robots on the other end. I uploaded per Carvana's request 70+ pictures of the damage, wrote 3 letter explaining and included the 2 body shop estimates...

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The sales part is great, but the service department has always and still is the poorest excuse for a service department I have ever seen. I grew up in dealerships, so I know how good service is supposed to be. They have had my car for over 2 weeks, and I have had to deal with 4 different staff, but...

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Customer service
1.5 (39 reviews)
1.7 (300 reviews)
Reviewer's quote

I told their customer service rep, I was not giving her anything because they already got everything from me and with they information they had was more than enough to register the car. She tried and change her rules and said it was a company policy. I told her I was not giving her any more...

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...Carmax tries to accomodate you to maintain good customer service, but the product that they sell is not very good. My next step is to call Chrysler Jeep Customer Service..

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Website
2.2 (38 reviews)
2.6 (239 reviews)
Reviewer's quote

...Tried the on-line chat function on their website, apparently it too is unmanned. I finally started posting my story on every social media platform I could find. Low and behold, Carvana contacted me via Facebook message...

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...AND when you look on their website, where it says contact us theres nothing listed!..

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Value for money
1.9 (37 reviews)
1.7 (183 reviews)
Reviewer's quote

...They offered about 20% below Kelly Blue Book value, but the convenience and safety was a factor. Today they came and picked up the car out of my driveway and handed me a check. Easy peasy..

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However, I lost TWO days of my time/life that I can not get back, the money savings on taxes (from the trade in) and the money that I spent for a vehicle transfer (from a carmax store to the carmax store that I bought from) and the dealership inspection. It was supposed to be a 'great' used...

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Carvana and Carmax Pros and Cons

Pros
  • Convenience
  • Very nice vehicles
  • Slick sites & material makes you think good company
  • Variety of cars
  • Selection of cars
  • Nice showroom
Cons
  • Customer service
  • Disfunctional organization
  • Site unseen and failure to deliver
  • Customer service
  • Car histories
  • Service manager

Carvana and Carmax Most Positive Reviews

Top rated reviews
5

TAKEN CARE OF. WORKING ON IT>

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5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

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4.6

I purchased a car though carvana this being the first car I bought alone the whole experience was easy and amazing!!!...

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5

My son financed a car from car max in Augusta ga 3/5/15 for $13.550.dollars after taxes and finance charges the car ...

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Carvana and Carmax Most Critical Reviews

Lowest rated reviews
1

They coukd not get their act together. I sent evey document they requested plus additional information and tgey still...

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1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

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1

WARNING WARNING WARNING!!!!! Stay away. The missed 4 yes 4 promised delivery dates. It’s been over 2 weeks since I...

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1

We walked in to a carmax lot referred by a coworker. We fell in love with a 2009 Honda civic with 113000 miles under...

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Carvana and Carmax Latest Reviews

Recent published reviews
No votes

i received my Bmw on Friday September 25, 2020. I was on my way home with mu kids in the car. On the highway the car...

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No votes

Hello, I have gotten behind on my account payments, I will be bringing my account up to date within the next few days. T...

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No votes

We want to sell our car so I explored the possibility to sell it to them instead of doing it privately. But we never exp...

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1.9

I have bought 2 cars from Carmax. The sales part is great, but the service department has always and still is the...

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Carvana and Carmax Products and Services

Most reviewed product and services
  • Carvana Customer Care (7 reviews)
  • Carvana Shipping Service (5 reviews)
  • Carmax Repair (64 reviews)
  • Carmax Customer Care (47 reviews)
  • Carmax Oil Change (38 reviews)