PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Premier Pools And Spas and Carlton Pools as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Premier Pools And Spas
Carlton Pools

Premier Pools And Spas and Carlton Pools Overview

Total reviews
51
72
Company responses
0
0
Issues resolved
0
0

Premier Pools And Spas and Carlton Pools Consumer Ratings

Rank
92 out of 255 in Pools, Spas and Plumbing Supplies category
43 out of 921 in Household Services category
Website
76 in category
35 in category
Product or Service Quality
69 in category
28 in category
Customer service
65 in category
34 in category
Warranty
56 in category
21 in category

Premier Pools And Spas and Carlton Pools Rating Details

Website
1.8 (26 reviews)
3.7 (29 reviews)
Reviewer's quote

These folks lie about everything they told us...so we fired them are two months of delays and they are refusing to give us our money backDo not buy from these losers...they will take your money and lie and not do a thing

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...Website sucks. Online forms never get responded too. Paul never calls back...

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Product or Service Quality
1.4 (25 reviews)
3.1 (23 reviews)
Reviewer's quote

...of Premier Pools offers the worst customer service you will ever experience. Please check out other reviews on yelp & Co...

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...They have zero focus on customer service once you start handing over your money. Two years ago I needed to have my pool refurbished and thought it might be best to have Carlton do the work. Shame on e for having a short memory...

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Customer service
1.3 (24 reviews)
3.1 (31 reviews)
Reviewer's quote

Premier Pools have the worst customer service of any company that I have delt with. I would never recommend them to anyone. Quick to take my money...

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...Customer service is very poor. They told me they are done last year and I paid them but job is still not done. Will never recommend anyone to carlton pools..

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Warranty
1.5 (22 reviews)
3.4 (21 reviews)
Reviewer's quote

Not only did they build my pool crossing the easement line but it has leaked since day one and Premier refuses to honor the warranty on my 100k pool. I spoke directly with the CEO of premier and he told me there Is no warranty outside of whatever local branch you signed with and he has no way to...

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...Although the work is covered under warranty, no one responds voice mails. Continue to transfer the ownership to others and no action taken. My advice is to stay away from Carlton pool...

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Premier Pools And Spas and Carlton Pools Pros and Cons

Pros
  • Warranty
  • Unethitical business
  • Proposed value of product
  • Product
  • Customer service
  • Sales person dan
Cons
  • Non completion
  • Wasted my time
  • No call back for parts
  • Customer service
  • Project management
  • Post sale service

Premier Pools And Spas and Carlton Pools Most Positive Reviews

Top rated reviews
5

I came across these reviews some months back when we were interviewing to have our pool built and I after careful...

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5

I had a custom in-ground pool installed in my backyard just a couple months ago by Carlton Pools. Aside from my property...

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No votes
5

I've had Carlton Pools valet service this summer and let me tell you, what an amazing feat to have!! I did not have to...

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Premier Pools And Spas and Carlton Pools Most Critical Reviews

Lowest rated reviews
1

Our Premier experience started with the Lodi office in the spring of 2005. It was two months late in completion. The...

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1

I signed a contract in August 2015 to have my pool renovated in mid March 2106. They started the project on time which...

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1

Very irresponsible company, every one is on a different page. Appointments are not met nor do you get notified when...

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1

Horrible customer service. Never call you back. Only care about money. The technicians are not trained and have...

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Premier Pools And Spas and Carlton Pools Latest Reviews

Recent published reviews
1

These folks lie about everything they told us...so we fired them are two months of delays and they are refusing to give...

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1

Great pool. Great help from retail location. The service people are the worst. Totally screwed up a heater...

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1.2

Not only did they build my pool crossing the easement line but it has leaked since day one and Premier refuses to honor...

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No votes

I had a pool put in recently. They started the project November 2017 and finished the last week in June 2018. They have...

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Premier Pools And Spas and Carlton Pools Products and Services

Most reviewed product and services
  • Premier Pools And Spas Swimming Pool Installation (13 reviews)
  • Premier Pools And Spas Customer Care (6 reviews)
  • Premier Pools And Spas Installation (4 reviews)
  • Carlton Pools Pool Installation (9 reviews)
  • Carlton Pools Repair (8 reviews)
  • Carlton Pools Customer Care (6 reviews)