PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carls Jr Restaurant and McDonalds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carls Jr Restaurant
McDonalds

Carls Jr Restaurant and McDonalds Overview

Total reviews
379
4099
Company responses
0
0
Issues resolved
1
12

McDonalds was first mentioned on PissedConsumer on Dec 5, 2007 and since then this brand received 4099 reviews. It is 3720 reviews more than Carls Jr Restaurant received since Oct 23, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Carls Jr Restaurant customer support team and McDonalds customer service.

Carls Jr Restaurant and McDonalds Consumer Ratings

Rank
49 out of 1383 in Fast Food category
58 out of 1383 in Fast Food category
Customer service
28 in category
44 in category
Staff
36 in category
49 in category
Location
41 in category
40 in category

According to consumer ratings and reviews, Carls Jr Restaurant ranks 9 points higher in the Fast Food category than McDonalds. People gave Carls Jr Restaurant 1.9 stars for Customer service criterion in Fast Food category and it is 99 points higher than the worst rated brand in this category. At the same time, McDonalds was rated 1.6 stars for Customer service criterion in this category and it is 83 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Carls Jr Restaurant has a higher rating than McDonalds. Regarding Location criterion, consumers gave Carls Jr Restaurant 2.9 stars and it is 68% greater than other in category. McDonalds however was rated 2.9 stars and it is 69% greater than other in category.

Carls Jr Restaurant and McDonalds Rating Details

Customer service
1.9 (155 reviews)
1.6 (1594 reviews)
Reviewer's quote

They lied, sold me a melted milkshake, and couldn’t hold back their laughter as they took my money for it. Absolutely unacceptable and I will never come back here. Alexander at the theatre drive, Paso Robles location.

Dareon

I went to this Macdonald everyday service are worse service I ever see in my life. Girls kicking around make customers wait for long time and today was the worse story for me. I had to go because it’s close to my work and also open 24 hours...

Shady R
Staff
1.9 (131 reviews)
1.7 (1518 reviews)
Reviewer's quote

...Noone did a thing, no refund, staff yelled at me told me to leave when i raised boice b cuz hung up on me. got a call from supposed mgr, never heard anything else. Not even a refund..

PissedConsumer1679387

... to me something needs to be done about her as i wont be going there again as this is the 3rd time shes been ignorant like that please do something about this staff member....

Miguel
Location
2.9 (127 reviews)
2.9 (1428 reviews)
Reviewer's quote

...So I'm stuck with the longer drive to the Freeport/Seamas location when I want some Carls until Carls QC people correct the situation..

PissedConsumer1525321

Every time i come to this location i have issues. The ice cream machine is ALWAYS DOWN...

Amanda G

Carls Jr Restaurant and McDonalds Pros and Cons

Pros
  • I like their burgers
  • Great productivity per customer
  • Food
  • Proximity to my house
  • Usually the food
  • Most unprofessional
Cons
  • Customer service
  • Poor food quality and customer service
  • Not as advertised
  • Customer service
  • Service
  • I did not like the customer service

Carls Jr Restaurant and McDonalds Most Positive Reviews

Top rated reviews
5

As i was ordering cladea took my order but in the middle of my order see got on her personel cell phone and was talking...

5

Everything was cold we ordered a double with chesse but received a mc chicken

Carls Jr Restaurant and McDonalds Most Critical Reviews

Lowest rated reviews
1

Karen at carls jr lemon grove san diegois a
Dumb mexican ***. Btw im half mex

1

I have eaten at many McDonalds restaurants since this is my favorite fast food place. All the McDonalds I visited have...

Carls Jr Restaurant and McDonalds Latest Reviews

Recent published reviews
1

I went to order a famous star and the employee gave me a cold burger with no napkins and told me it was just made and I...

Read all 379 reviews
3.2

Jackie said her BigMac was bland meaning tasteless.
The Mayo was no salt no sugar - no flavour
The new brioche bun was not...

Read all 4099 reviews

Carls Jr Restaurant and McDonalds Products and Services

Most reviewed product and services
  • Carls Jr Restaurant Burger (46 reviews)
  • Carls Jr Restaurant Customer Care (33 reviews)
  • Carls Jr Restaurant Manager (29 reviews)
  • Mcdonalds Manager (605 reviews)
  • Mcdonalds Customer Care (560 reviews)
  • Mcdonalds Drive-through (210 reviews)