PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jack in the Box and Carls Jr Restaurant as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jack in the Box
Carls Jr Restaurant

Jack in the Box and Carls Jr Restaurant Overview

Total reviews 2599 458
Company responses 0 0
Issues resolved 9 1

Jack in the Box and Carls Jr Restaurant Consumer Ratings

Rank
75 out of 671 in Fast Food category
66 out of 671 in Fast Food category
Customer service
65 in category
32 in category
Quality of Food
58 in category
70 in category
Location
69 in category
49 in category
Price Affordability
49 in category
77 in category

Jack in the Box and Carls Jr Restaurant Rating Details

Customer service
1.4 (1258 reviews)
1.8 (188 reviews)
Reviewer's quote

I received the worst customer service in my entire life at the 348 Jack in the Box in Federal Way Washington. The workers were rude argue with me for disrespectful made fun of my lisp. The nighttime manager wouldn't give me her name or her employer ID number she said she didn't have one, and she...

Read full review

Dominga need to not rush and be retrained in drive thru service and customer service. Because my order was so worng but if she would of took it right and repeated it in the end you would be rushing and then be upset at me when you had me repeating my order 5 times at the window. Please retrain her..

Read full review
Quality of Food
2.1 (1170 reviews)
2 (160 reviews)
Reviewer's quote

I have visited your Hubbard and Foothill location on several occasions and there always seems to be something wrong first our order accurately or the quality of food is very poor today was just a Breaking Point we did not get a receipt and we ordered a spicy chicken combo number 7 and a junior...

Read full review

...For the prices Carl's charges, you think there would be a better quality of food. Take a lesson from McDonalds. They use actual mixed greens in their salads...

Read full review
Location
2.5 (1158 reviews)
2.7 (160 reviews)
Reviewer's quote

I have attempted to have my paid-for online order fulfilled three times from the same location: first time, street closed by police for car accident, 2) second visit three hours later, employee cant find my order. 3) Four hours later, go back with phone and copy of my order, their systems are down...

Read full review

I visited 6788 Mirimar rd location in San Diego yesterday 8/13 and the guy at the drive thru forgot to give me my debit card back. When I called the location 6 times a few hours later at 8:30 and no one ever answered the phone. Then I called 5 more times the next morning and finally got an answer...

Read full review
Price Affordability
2.7 (1117 reviews)
2.3 (158 reviews)
Reviewer's quote

We have noticed the prices on the drive thru menu are NOT what they charge, case in point we ordered a #21 and 24 combo, drive thru menu price listed as $3. 99/$3. 49 respectively...

Read full review

There is a criminally obscene price difference for Beyond Meat Patties...

Read full review

Jack in the Box and Carls Jr Restaurant Pros and Cons

Pros
  • Food
  • I like your food
  • Service
  • I like their burgers
  • Good burgers
  • Food
Cons
  • Rude service
  • Managers cusomer service
  • That i couldnt speak with someone at corporate
  • Customer service
  • Very poor customer service
  • Poor food quality and customer service

Jack in the Box and Carls Jr Restaurant Most Positive Reviews

Top rated reviews
5

Worst experience ever, nasty fries and half cooked chicken patty

Read full review
5

As i was ordering cladea took my order but in the middle of my order see got on her personel cell phone and was talking...

Read full review
5

This one in Dallas on 30 and Illinois has been here 40-50 years. It needs to be remodeled. Its dirty and nasty dusty as...

Read full review
5

I have been to this carls jr many times the last two times I have been to this carls jr I have been helped by the...

Read full review

Jack in the Box and Carls Jr Restaurant Most Critical Reviews

Lowest rated reviews
1

Every time I go to the Jack in the Box on 5202 S. Lancaster Rd. Dallas Tx I get rude unprofessional service, long 30...

Read full review
1

Karen at carls jr lemon grove san diegois a
Dumb mexican ***. Btw im half mex

Read full review
1

I was with a friend and we were waiting for her car to be fix so we had time to waste and it just happen to be the...

Read full review
1

my wife went to 100 East Edgerton Street Hemet Carl's Jr shoe was there at 7:24 she didn't get her food and toilet 748...

Read full review

Jack in the Box and Carls Jr Restaurant Latest Reviews

Recent published reviews
1

The Jack in the box off camp Bowie and Bryant Irvin staff is very rude and dont listen well to the customers. With...

Read full review
1

We went to the Carls in nampa on the boulevard and I order 2 hamburgers which turned out to be $4.22 and I paid with a...

Read full review
1.9

I have attempted to have my paid-for online order fulfilled three times from the same location: first time, street...

Read full review
1

I drove 10 mins out of my way to go to 24 hr Carls jr. Off of Columbia in Oregon. Nobody was there. Then I drove to...

Read full review

Jack in the Box and Carls Jr Restaurant Products and Services

Most reviewed product and services
  • Jack In The Box Customer Care (600 reviews)
  • Jack In The Box Manager (333 reviews)
  • Jack In The Box Drive-through (221 reviews)
  • Carls Jr Restaurant Burger (51 reviews)
  • Carls Jr Restaurant Customer Care (39 reviews)
  • Carls Jr Restaurant Manager (31 reviews)