PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jack in the Box and Carls Jr Restaurant as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jack in the Box
Carls Jr Restaurant

Jack in the Box and Carls Jr Restaurant Overview

Total reviews 2564 524
Company responses 0 0
Issues resolved 9 2

Jack in the Box and Carls Jr Restaurant Consumer Ratings

Rank
77 out of 649 in Fast Food category
82 out of 649 in Fast Food category
Customer service
69 in category
35 in category
Quality of Food
62 in category
76 in category
Location
70 in category
59 in category
Price Affordability
55 in category
87 in category

Jack in the Box and Carls Jr Restaurant Rating Details

Customer service
1.4 (1242 reviews)
1.7 (217 reviews)
Reviewer's quote

I received the worst customer service in my entire life at the 348 Jack in the Box in Federal Way Washington. The workers were rude argue with me for disrespectful made fun of my lisp. The nighttime manager wouldn't give me her name or her employer ID number she said she didn't have one, and she...

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...Thankfully there's other fast food places that are more customer friendly and other sit down restaurants that offer better customer service then Carl's Jr and those are the places that deserve my money and loyalty ..

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Quality of Food
2.1 (1159 reviews)
1.9 (189 reviews)
Reviewer's quote

I have visited your Hubbard and Foothill location on several occasions and there always seems to be something wrong first our order accurately or the quality of food is very poor today was just a Breaking Point we did not get a receipt and we ordered a spicy chicken combo number 7 and a junior...

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...For the prices Carl's charges, you think there would be a better quality of food. Take a lesson from McDonalds. They use actual mixed greens in their salads...

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Location
2.5 (1142 reviews)
2.6 (182 reviews)
Reviewer's quote

The location is 15945 Dam Rd. Clearlake, CA 95422 here is there PH number they never pick up (707) 994-****. Every morning I am in the drive through at 0615 allowing me time to get to my job at the hospital which is less than a mile away from the Jack in the Box...

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I'm using a gps map to see what Carl's jr it's open @ 2:50 am and the Carl's Jr in 1334 S Riverside Ave Rialto Ca says that it's open online, came to the location and the drive thru has cones, in other words close. So if it is close why you guys don't let the customers know so we don't have to...

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Price Affordability
2.7 (1101 reviews)
2.2 (181 reviews)
Reviewer's quote

We have noticed the prices on the drive thru menu are NOT what they charge, case in point we ordered a #21 and 24 combo, drive thru menu price listed as $3. 99/$3. 49 respectively...

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...with no ice, the guy, Marco, said they were out of large cups so I'd have to take a medium and I asked if they could do a medium and a small for the same price and he said no, he couldn't do that, that I would have to pay for the extra drink separately, and I asked to speak with a manager, to see if they could authorize that...

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Jack in the Box and Carls Jr Restaurant Pros and Cons

Pros
  • Food
  • I like your food
  • Service
  • I like their burgers
  • No pros here
  • Good burgers
Cons
  • Rude service
  • Managers cusomer service
  • Service or workers attitude
  • Customer service
  • Very poor customer service
  • Lack of customer concern or service

Jack in the Box and Carls Jr Restaurant Most Positive Reviews

Top rated reviews
5

Worst experience ever, nasty fries and half cooked chicken patty

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5

As i was ordering cladea took my order but in the middle of my order see got on her personel cell phone and was talking...

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5

This one in Dallas on 30 and Illinois has been here 40-50 years. It needs to be remodeled. Its dirty and nasty dusty as...

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5

I have been to this carls jr many times the last two times I have been to this carls jr I have been helped by the...

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Jack in the Box and Carls Jr Restaurant Most Critical Reviews

Lowest rated reviews
1

Every time I go to the Jack in the Box on 5202 S. Lancaster Rd. Dallas Tx I get rude unprofessional service, long 30...

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1

Karen at carls jr lemon grove san diegois a
Dumb mexican ***. Btw im half mex

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1

I was with a friend and we were waiting for her car to be fix so we had time to waste and it just happen to be the...

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1

my wife went to 100 East Edgerton Street Hemet Carl's Jr shoe was there at 7:24 she didn't get her food and toilet 748...

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Jack in the Box and Carls Jr Restaurant Latest Reviews

Recent published reviews
No votes

There's a Jack in a box on 35th Avenue and Southern, Phoenix, Arizona 85041. I put out a complaint that it was closed...

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1.8

Im Your employees said the clocks in the restaurant are 10 minuets ahead of time. So they are closed at 9:50. Not 10pm....

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3.1

The location is 15945 Dam Rd. Clearlake, CA 95422 here is there PH number they never pick up (707) 994-****. Every...

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1

Yes there's still a problem nobody has responded to my problem it would be nice to be able to talk to somebody about it

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Jack in the Box and Carls Jr Restaurant Products and Services

Most reviewed product and services
  • Jack In The Box Manager (326 reviews)
  • Jack In The Box Drive-through (220 reviews)
  • Jack In The Box Sanitary Conditions (73 reviews)
  • Carls Jr Restaurant Burger (57 reviews)
  • Carls Jr Restaurant Manager (31 reviews)
  • Carls Jr Restaurant Sandwich (24 reviews)