PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carls Jr Restaurant and In N Out Burger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carls Jr Restaurant
In N Out Burger

Carls Jr Restaurant and In N Out Burger Overview

Total reviews
379
111
Company responses
0
0
Issues resolved
1
2

Carls Jr Restaurant was first mentioned on PissedConsumer on Oct 23, 2008 and since then this brand received 379 reviews. It is 268 reviews more than In N Out Burger received since Sep 30, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with In N Out Burger customer support team than with Carls Jr Restaurant customer service.

Carls Jr Restaurant and In N Out Burger Consumer Ratings

Rank
49 out of 1382 in Fast Food category
20 out of 1382 in Fast Food category
Customer service
28 in category
12 in category
Staff
36 in category
15 in category
Location
41 in category
16 in category

According to consumer ratings and reviews, In N Out Burger ranks 29 points higher in the Fast Food category than Carls Jr Restaurant. People gave Carls Jr Restaurant 1.9 stars for Customer service criterion in Fast Food category and it is 99 points higher than the worst rated brand in this category. At the same time, In N Out Burger was rated 2.5 stars for Customer service criterion in this category and it is 115 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that In N Out Burger has a higher rating than Carls Jr Restaurant. Regarding Location criterion, consumers gave Carls Jr Restaurant 2.9 stars and it is 68% greater than other in category. In N Out Burger however was rated 3.6 stars and it is 87% greater than other in category.

Carls Jr Restaurant and In N Out Burger Rating Details

Customer service
1.9 (155 reviews)
2.5 (50 reviews)
Reviewer's quote

They lied, sold me a melted milkshake, and couldn’t hold back their laughter as they took my money for it. Absolutely unacceptable and I will never come back here. Alexander at the theatre drive, Paso Robles location.

Dareon

Everything was perfect thank you

Zykerria
Staff
1.9 (131 reviews)
2.8 (52 reviews)
Reviewer's quote

...Noone did a thing, no refund, staff yelled at me told me to leave when i raised boice b cuz hung up on me. got a call from supposed mgr, never heard anything else. Not even a refund..

PissedConsumer1679387

...There staff is not the best lets be honest but regardless in my opinion In-n-Out is the only acceptable fast food burger chain..

Nicholas F
Location
2.9 (127 reviews)
3.6 (44 reviews)
Reviewer's quote

...So I'm stuck with the longer drive to the Freeport/Seamas location when I want some Carls until Carls QC people correct the situation..

PissedConsumer1525321

Meet with Chris at the location on 101 and chandler blvd. Just wanted to say he took care of me. The food was delicious...

Essa

Carls Jr Restaurant and In N Out Burger Pros and Cons

Pros
  • I like their burgers
  • Great productivity per customer
  • Food
  • Good service
  • Food
  • Cheese burger
Cons
  • Customer service
  • Poor food quality and customer service
  • Not as advertised
  • Ridiculous wait times
  • Fries
  • Employee staff

Carls Jr Restaurant and In N Out Burger Most Positive Reviews

Top rated reviews
5

As i was ordering cladea took my order but in the middle of my order see got on her personel cell phone and was talking...

5

I m an Indian and I was new to USA.I din't have an american accent.I even didn't know what kind of food you have in...

Carls Jr Restaurant and In N Out Burger Most Critical Reviews

Lowest rated reviews
1

Karen at carls jr lemon grove san diegois a
Dumb mexican ***. Btw im half mex

1

Oh my god In n out the Briggsmore location does not se to care when I told them I ordered Animal style for both burger...

Carls Jr Restaurant and In N Out Burger Latest Reviews

Recent published reviews
1

I went to order a famous star and the employee gave me a cold burger with no napkins and told me it was just made and I...

Read all 379 reviews
3.6

Unfriendly talk soon as I mention Senior citizen discount should be in every of your store

Read all 111 reviews

Carls Jr Restaurant and In N Out Burger Products and Services

Most reviewed product and services
  • Carls Jr Restaurant Burger (46 reviews)
  • Carls Jr Restaurant Customer Care (33 reviews)
  • Carls Jr Restaurant Manager (29 reviews)
  • In N Out Burger Burger (36 reviews)
  • In N Out Burger Customer Care (16 reviews)
  • In N Out Burger French Fries (10 reviews)