Carls Jr Restaurant vs In N Out Burger: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carls Jr Restaurant and In N Out Burger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Carls Jr Restaurant

2.2

In N Out Burger

2.9

Carls Jr Restaurant

In N Out Burger

Carls Jr Restaurant and In N Out Burger Overview

Total reviews

379

111

Company responses

Issues resolved

Carls Jr Restaurant was first mentioned on PissedConsumer on Oct 23, 2008 and since then this brand received 379 reviews. It is 268 reviews more than In N Out Burger received since Sep 30, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with In N Out Burger customer support team than with Carls Jr Restaurant customer service.

Carls Jr Restaurant and In N Out Burger Consumer Ratings

Rank

49 out of 1382 in Fast Food category

20 out of 1382 in Fast Food category

Customer service

28 in category

12 in category

Staff

36 in category

15 in category

Location

41 in category

16 in category

According to consumer ratings and reviews, In N Out Burger ranks 29 points higher in the Fast Food category than Carls Jr Restaurant. People gave Carls Jr Restaurant 1.9 stars for Customer service criterion in Fast Food category and it is 99 points higher than the worst rated brand in this category. At the same time, In N Out Burger was rated 2.5 stars for Customer service criterion in this category and it is 115 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that In N Out Burger has a higher rating than Carls Jr Restaurant. Regarding Location criterion, consumers gave Carls Jr Restaurant 2.9 stars and it is 68% greater than other in category. In N Out Burger however was rated 3.6 stars and it is 87% greater than other in category.

Carls Jr Restaurant and In N Out Burger Rating Details

Customer service

1.9 (155 reviews)

2.5 (50 reviews)

Reviewer's quote

They lied, sold me a melted milkshake, and couldn’t hold back their laughter as they took my money for it. Absolutely unacceptable and I will never come back here. Alexander at the theatre drive, Paso Robles location.

Dareon

Everything was perfect thank you

Zykerria

Staff

1.9 (131 reviews)

2.8 (52 reviews)

Reviewer's quote

...Noone did a thing, no refund, staff yelled at me told me to leave when i raised boice b cuz hung up on me. got a call from supposed mgr, never heard anything else. Not even a refund..

PissedConsumer1679387

...There staff is not the best lets be honest but regardless in my opinion In-n-Out is the only acceptable fast food burger chain..

Nicholas F

Location

2.9 (127 reviews)

3.6 (44 reviews)

Reviewer's quote

...So I'm stuck with the longer drive to the Freeport/Seamas location when I want some Carls until Carls QC people correct the situation..

PissedConsumer1525321

Meet with Chris at the location on 101 and chandler blvd. Just wanted to say he took care of me. The food was delicious...

Essa

Carls Jr Restaurant and In N Out Burger Pros and Cons

Pros

I like their burgers
Great productivity per customer
Food

Good service
Food
Cheese burger

Cons

Customer service
Poor food quality and customer service
Not as advertised

Ridiculous wait times
Fries
Employee staff

Carls Jr Restaurant and In N Out Burger Most Positive Reviews

Top rated reviews

As i was ordering cladea took my order but in the middle of my order see got on her personel cell phone and was talking...

I m an Indian and I was new to USA.I din't have an american accent.I even didn't know what kind of food you have in...

Carls Jr Restaurant and In N Out Burger Most Critical Reviews

Lowest rated reviews

Karen at carls jr lemon grove san diegois a
Dumb mexican ***. Btw im half mex

Oh my god In n out the Briggsmore location does not se to care when I told them I ordered Animal style for both burger...

Carls Jr Restaurant and In N Out Burger Latest Reviews

Recent published reviews

I went to order a famous star and the employee gave me a cold burger with no napkins and told me it was just made and I...

Read all 379 reviews

3.6

Unfriendly talk soon as I mention Senior citizen discount should be in every of your store

Read all 111 reviews

Carls Jr Restaurant and In N Out Burger Products and Services

Most reviewed product and services

Carls Jr Restaurant Burger (46 reviews)
Carls Jr Restaurant Customer Care (33 reviews)
Carls Jr Restaurant Manager (29 reviews)

In N Out Burger Burger (36 reviews)
In N Out Burger Customer Care (16 reviews)
In N Out Burger French Fries (10 reviews)

How would you compare Carls Jr Restaurant vs In N Out Burger?

Customer service

Product or Service Quality

I have something else to compare

I have read and agree to the Pissed Consumer Terms of Service

Share your opinion

Lindberg Lindberg Nov 30 #1783863

Customer service
Carl's junior 5 stars In an out hamburger 1 star
Product or Service Quality
Carl's junior Food test much better and more for the money than in-and-out Hamburgers!
I have something else to compare
Carl's junior Have senior citizen discount
In-and-out hamburgers NO SENIOR CITIZEN DISCOUNT

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