PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carine Store and DressLily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carine Store
DressLily

Carine Store and DressLily Overview

Total reviews
61
3449
Company responses
0
0
Issues resolved
1
14

Carine Store and DressLily Consumer Ratings

Rank
1080 out of 2053 in Footwear and Clothing category
493 out of 2053 in Footwear and Clothing category
Customer service
526 in category
301 in category
Exchange, Refund and Cancellation Policy
709 in category
294 in category
Advertised vs Delivered
594 in category
318 in category
Delivery Service
517 in category
384 in category

Carine Store and DressLily Rating Details

Customer service
1 (38 reviews)
1.5 (1312 reviews)
Reviewer's quote

...After 4 months, and several emails exchanged with their so-called customer service, I asked for a refund. That was a month ago, never got that either. Reported it to my cc company...

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...Thank you for your patience and understanding, Best regards, dresslily Customer Service..

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Exchange, Refund and Cancellation Policy
1 (38 reviews)
1.5 (1138 reviews)
Reviewer's quote

...Then they used this as an excuse not to refund me. "Customer support" is abysmal. Their only function is to run interference with angry customers to avoid issuing refunds...

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...They refuse to refund and the product has not arrived. Every time I contact them they ask me to wait patiently for another 5-7 days..

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Advertised vs Delivered
1 (31 reviews)
1.7 (1027 reviews)
Reviewer's quote

They ripped me off too!

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My package was not delivered. I never received a tracking number and when I contacted Dresslily about it, I was given false tracking numbers. Also told that their colleagues would contact me...

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Delivery Service
1.1 (30 reviews)
1.6 (1196 reviews)
Reviewer's quote

I would give zero stars if I could. Horrible customer service! My order was 3 months late, understandable given the Coronavirus. However, I had no idea when my order was being delivered and happened to be out of state when it was. The raincoat was too large and I wanted to exchange for a smaller...

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There delivery service is terrible I was planning to place more orders "I don't think So" Poor Order service..

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Carine Store and DressLily Pros and Cons

Pros
  • Nice facebook page
  • Nono
  • Good pricing
  • Cute clothes
  • Product is cute
Cons
  • Scam return policy
  • Stonewalling and ignoring our questions
  • Ignoring questions and returns and profiting from customers
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money

Carine Store and DressLily Most Positive Reviews

Top rated reviews
No votes
5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

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No votes
5

Bought a swimsuit it is the worst quality shapeless rag I have ever seen!! Stitching and finishing awful!!

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Carine Store and DressLily Most Critical Reviews

Lowest rated reviews
1

Be very careful buying online from these people. They do not honor returns. We purchased a coat which was made of...

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1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

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1

If you need to return an item, you have to pay to return it to China. $250.00 to return a $65.00 coat that is currently...

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1

I stumbled upon Dresslily and thought it was a dream come true. The clothes were beautiful and not very expensive. I fou...

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Carine Store and DressLily Latest Reviews

Recent published reviews
No votes

For months I have been waiting for my order, I kept e mailing and being told it was processing. Finally I asked for a...

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2.4

Put the wrong address on the package never got it

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1

I ordered 3 items in February, got one in April, never got the other two. You can blame this only for so long on covid...

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No votes

My order #1W6AJ7R35288, ordered 5-1-2020 has not been delivered yet as of 8-3-2020. It has been already charged to my...

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Carine Store and DressLily Products and Services

Most reviewed product and services
  • Carine Store Shipping Service (12 reviews)
  • Dresslily Shipping Service (692 reviews)
  • Dresslily Dress (237 reviews)
  • Dresslily Clothing (196 reviews)