PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears Parts Direct and Carid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears Parts Direct

Sears Parts Direct and Carid Overview

Total reviews
Company responses
Issues resolved

Carid was first mentioned on PissedConsumer on May 8, 2008 and since then this brand received 972 reviews. It is 619 reviews more than Sears Parts Direct received since Nov 13, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Carid customer support team than with Sears Parts Direct customer service.

Sears Parts Direct and Carid Consumer Ratings

182 out of 1820 in Equipment category
86 out of 540 in Auto Parts and Accessories category
Product or Service Quality
111 in category
66 in category
Exchange, Refund and Cancellation Policy
91 in category
69 in category
Turnaround Time
115 in category
75 in category

Sears Parts Direct and Carid Rating Details

Product or Service Quality
1.4 (160 reviews)
1.5 (504 reviews)
Reviewer's quote

Purchased a product paid for with my ATM card, product deliv ered, wrong pt# did not match what I gave them. They send me a UPS label to return product. I did so the very same day I received the wrong product...


Mayhem advises to contact your dealer here is a quote from CARID "All we did was sell the product to you, we do not have it here in front of us in New Jersey. As it's been installed and used, whether you hit it or not it cannot be returned. " I asked for a phone number and all I get is and I quote...

Jeff W
Exchange, Refund and Cancellation Policy
1.2 (154 reviews)
1.2 (487 reviews)
Reviewer's quote

...that took the order said they did but neither here or there I told him I says well what do we need to do for me to ship you the part back and me to get a refund so I got a UPS label hand within 24-hours I went to UPS store shift it back to him and they had it within 3 or 4 days I called in gentleman says yep they got it in he was going to fill the paperwork out to get my refund I should see the refund within by Tuesday or Wednesday of the following week well that time cane and I had no refund I called back in and that gentleman says well he didn't see no notes...


...Called for a refund. They told us NO. Gave us every excuse as to why they wouldn't give us a refund...

Gofucky Y
Turnaround Time
1.2 (152 reviews)
1.4 (426 reviews)
Reviewer's quote

Order a electric ignite for over before thanksgiving part arrived 11/26 but wrong part , my thanksgiving was ruined

Tracey s

Absolute Crooks 3 Rims Damaged from Mounting been going back and forth with this so called company about replacing them, sent pictures 6 times and still they say they do not have them. I have also emailed CARID 29 times on this matter and called them many more times. Do yourself a favor and do not...


Sears Parts Direct and Carid Pros and Cons

  • I found the part on the web site
  • Price
  • It was easy to order
  • Shop on-line
  • Website
  • Products
  • Poor customer service
  • Customer sevice
  • Unreliable at supplying parts
  • Poor customer service
  • Lack of customer service
  • Selling things thats not in stock

Sears Parts Direct and Carid Most Positive Reviews

Top rated reviews

Wow ! Sent wrong part called and everything was taken care of immediately and the right part on it's way THANKS


I've had nothing but great experiences with Carid.com. Great customer service and very fair prices.

Sears Parts Direct and Carid Most Critical Reviews

Lowest rated reviews

Ordered filters online from Sears Parts Direct and cancelled 5 minutes later. Said they could not do. Will have to pay...


Ordered rims and tires 2 weeks ago. Was told I would have them by the end of the week - then this changed because they c...

Sears Parts Direct and Carid Latest Reviews

Recent published reviews

Order a electric ignite for over before thanksgiving part arrived 11/26 but wrong part , my thanksgiving was ruined

Read all 353 reviews

I bought a high capacity battery, thst was expensive &;;; heavy.
Came directly from CarID. It was packed badly , ship...

Read all 972 reviews

Sears Parts Direct and Carid Products and Services

Most reviewed product and services
  • Sears Parts Direct Shipping Service (119 reviews)
  • Sears Parts Direct Customer Care (87 reviews)
  • Sears Parts Direct Delivery Service (9 reviews)
  • Carid Shipping Service (239 reviews)
  • Carid Customer Care (151 reviews)
  • Carid Auto Part (22 reviews)