PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rockauto and Carid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rockauto
Carid

Rockauto and Carid Overview

Total reviews
4914
1073
Company responses
0
0
Issues resolved
14
19

Rockauto and Carid Consumer Ratings

Rank
30 out of 412 in Auto Parts and Accessories category
114 out of 412 in Auto Parts and Accessories category
Price Affordability
25 in category
87 in category
Product or Service Quality
27 in category
80 in category
Exchange, Refund and Cancellation Policy
35 in category
76 in category
Value for money
28 in category
90 in category

Rockauto and Carid Rating Details

Price Affordability
3.4 (1540 reviews)
2.1 (481 reviews)
Reviewer's quote

RockAuto had a good price on part. I needed it quickly so I paid for FedEx Express two day shipping. FedEx delivered late and while RockAuto refunded me for part (less return shipping) they refused to file a claim with FedEx for shipping refund which was guaranteed..

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...I FOUND THE SITE ,ODERED THE PART THE REALIZED THE SHIPPING WAS TWICE THE PRICE OF THE PART. I KNEW i COULD DO BETTER ,SO I FOUND THE MENU THAT ALLOWED ME TO CANCEL. THE SITE EVEN SAID ,"EVERYONE MAKES MISTAKES ,SO CANCELLATION IS NO PROBLEM...

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Product or Service Quality
2.4 (1521 reviews)
1.4 (564 reviews)
Reviewer's quote

...Their customer service skills suck! Had a part show up broken and now still waiting on the replacement for 5 + days. They will not give you any answers, keep dodging the questions, and then ignores the messages on the Facebook. Like they will read them and flat ignore you...

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Absolutely no help whatsoever from the Customer Service Dept. The representative had no idea what my part was. A rubber seal was sent with no way to attach it...

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Exchange, Refund and Cancellation Policy
1.8 (1484 reviews)
1.2 (539 reviews)
Reviewer's quote

...The refund needs to go to a different name and address..

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...The tires/wheels come in staggered but the sales rep said that wouldnt matter Carid wheels They did not fit and I have yet to get a response, exchange or a refund..

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Value for money
2.9 (1477 reviews)
1.6 (453 reviews)
Reviewer's quote

...business day checked tracking # Fed Ex shows tracking # given but part not shipped all I know its Wednesday night 7pm and no part but rock auto has my extra money for shipping. If you e-mail rock auto they will tell you they cant control when the package is picked up or when it gets there because they are not the shipping company, then use a reliable company. But rock auto knows when the part...

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I asked them why they just couldn't put a new shipment at that point?? Finally with getting the run around, I just requested my money back. It still seems sketchy because I was also told I'd be receiving and email regarding the refund and I still haven't. So we shall see in 2-3 business...

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Rockauto and Carid Pros and Cons

Pros
  • Price
  • Will never buy from them again
  • Good prices
  • Shop on-line
  • Website
  • Products
Cons
  • Customer service
  • No customer service
  • Refund policy for defective item
  • Poor customer service
  • Lack of customer service
  • Selling things thats not in stock

Rockauto and Carid Most Positive Reviews

Top rated reviews
5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

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5

I've had nothing but great experiences with Carid.com. Great customer service and very fair prices.

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5

I received an oil pump which should have included two "O" rings. The "O" rings were missing. It is IMPOSSIBLE to...

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5

Bought a Grille for my 2006 Cadillac Escalade. Ordered the right one and was sent the right one but once installed it wa...

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Rockauto and Carid Most Critical Reviews

Lowest rated reviews
1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

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1

Ordered rims and tires 2 weeks ago. Was told I would have them by the end of the week - then this changed because they c...

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1

The timing belt kit was advertised as having a water pump included. Kit arrived without a pump. Rock Auto insists their...

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1

Recommenended wrong item, sent a broken one, would not take back. Worst company i have ever dealt with. Called them over...

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Rockauto and Carid Latest Reviews

Recent published reviews
1.5

Paid extra to have part delivered ordered on Monday to deliver on Wednesday at end of business day checked tracking #...

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1.7

I ORDERED TRUCK PARTS FOR MY NEW FRONTEER PICKUP. I FOUND THE SITE ,ODERED THE PART THE REALIZED THE SHIPPING WAS TWICE...

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No votes

When I receive my order I had no shipping label or return label or paperwork or even the magnet you guys provide in the...

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No votes

I want to cancel my order...... the order is #35009298, I ordered this about 3 months ago and haven't received any...

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Rockauto and Carid Products and Services

Most reviewed product and services
  • Rockauto Shipping Service (1239 reviews)
  • Rockauto Customer Care (730 reviews)
  • Rockauto Website (87 reviews)
  • Carid Shipping Service (245 reviews)
  • Carid Customer Care (161 reviews)
  • Carid Auto Part (22 reviews)