PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about RockAuto and CARiD as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

RockAuto
2.5
CARiD
1.5
RockAuto
CARiD

RockAuto and CARiD Overview

Total reviews 5361 1191
Company responses 0 0
Issues resolved 21 22

RockAuto and CARiD Consumer Ratings

Rank
32 out of 526 in Auto Parts and Accessories category
122 out of 526 in Auto Parts and Accessories category
Price Affordability
26 in category
102 in category
Product or Service Quality
26 in category
90 in category
Exchange, Refund and Cancellation Policy
40 in category
87 in category
Value for money
31 in category
105 in category

RockAuto and CARiD Rating Details

Price Affordability
3.4 (1764 reviews)
2.1 (543 reviews)
Reviewer's quote

...No Phone Calls They say that's what keeps price down? Lose customers because of it. To me and I'm sure to many others I will never deal with this place again and will be telling family and friends..

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...The price was way out of line and the shipping was ridiculous. When I contacted them, they said it was manufactured, but would take yet another week to ship. Still not shipped! STAY AWAY FROM THEM!..

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Product or Service Quality
2.4 (1732 reviews)
1.4 (638 reviews)
Reviewer's quote

...Please refund my money, not happy you cannot call customer service number..

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I called this company specifically before ordering a product to ascertain if the delivery time could be met. I explained that I was traveling and what my concerns were. I was told that the product would be shipped that evening or next morning...

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Exchange, Refund and Cancellation Policy
1.8 (1713 reviews)
1.2 (618 reviews)
Reviewer's quote

Over the years I've had good luck with parts/orders, but I think they are slipping with customer service and their return policy. When I order a part, and I base my decision on their photos of that part, I expect to receive the item as shown. If the manufacturer has switched from using an NSK...

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...The return policy is disingenuous. You pay a restocking fee, I suppose because they were not the supplier, but the middleman, and they charge you for shipping on the return. There is nowhere on their website to leave a review...

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Value for money
2.9 (1685 reviews)
1.6 (517 reviews)
Reviewer's quote

...My money hasnt being returned to my card I am pissed..

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...After 6 weeks I asked for money back. Then I ordered same bumper from tygerauto. Com...

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RockAuto and CARiD Pros and Cons

Pros
  • Price
  • Will never buy from them again
  • Good prices
  • Shop on-line
  • Website
  • Products
Cons
  • Customer service
  • No customer service
  • No customer phone service
  • Poor customer service
  • Lack of customer service
  • Selling things thats not in stock

RockAuto and CARiD Most Positive Reviews

Top rated reviews
5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

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5

I've had nothing but great experiences with Carid.com. Great customer service and very fair prices.

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5

I received an oil pump which should have included two "O" rings. The "O" rings were missing. It is IMPOSSIBLE to...

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5

Bought a Grille for my 2006 Cadillac Escalade. Ordered the right one and was sent the right one but once installed it wa...

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RockAuto and CARiD Most Critical Reviews

Lowest rated reviews
1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

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1

Ordered rims and tires 2 weeks ago. Was told I would have them by the end of the week - then this changed because they c...

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1

The timing belt kit was advertised as having a water pump included. Kit arrived without a pump. Rock Auto insists their...

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1

Recommenended wrong item, sent a broken one, would not take back. Worst company i have ever dealt with. Called them over...

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RockAuto and CARiD Latest Reviews

Recent published reviews
No votes

I sent brakes and rotors back but only could print 1 label. They will not take 2 packages with same label. Please help m...

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2.7

I ordered a hood thru carid using affirm.com is a great way to get your parts on payments but my hood arrived damaged I...

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No votes

Part was broke when it finally arrived an no way to call rock auto an speak to someone on the phone im done with them...

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2.4

I called this company specifically before ordering a product to ascertain if the delivery time could be met. I...

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