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Carid

Auto Parts and Accessories
  • 7 ISSUES RESOLVED
  • 688 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $545 AVERAGE LOSS
1.3
Exchange, Refund and Cancellation Policy
Turnaround Time
Discounts and Special Offers
  • Shop on-line 11
  • Website 9
  • Products 7
  • Easy to find products 6
  • Prices 4

Customers don't like

  • Poor customer service15
  • Lack of customer service15
  • Selling things thats not in stock10
  • Post-sales service9
  • Horrific horrific horrific6
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Rockauto

Auto Parts and Accessories
  • 2 ISSUES RESOLVED
  • 1475 TOTAL REVIEWS
  • $68.6K CLAIMED LOSSES
  • $315 AVERAGE LOSS
2.0
Exchange, Refund and Cancellation Policy
Turnaround Time
Discounts and Special Offers
  • Price 26
  • Will never buy from them again 14
  • I will never use them again 5
  • Part availability 4
  • Cheap price 4

Customers don't like

  • Refund policy for defective item7
  • Unwillingness to accept their part in the mistake6
  • Rudeness5
  • Return policy for defective parts5
  • Inexperienced customer service staff5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1365973

Rockauto is great! CariD is terrible.

They are not doing the right thing in correcting their mistake!

Delays after delays! Beware!

Anonymous
Langley, British Columbia, Canada #1324798

I have gotten. Umerous parts from Rockauto, always at the best price, delivered quickly.

I have only had one purchase with CarID and it was a nightmare. Rockato over CarID, for sure

Anonymous
#1316254

sorry I have never dealt with Rock auto, but I do think the website is a bit primitive looking.