PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carid and Rockauto as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carid
1.5
Rockauto
2.5
Carid
Rockauto

Carid and Rockauto Overview

Total reviews 1144 4858
Company responses 0 0
Issues resolved 20 18

Carid and Rockauto Consumer Ratings

Rank
117 out of 427 in Auto Parts and Accessories category
31 out of 427 in Auto Parts and Accessories category
Product or Service Quality
84 in category
23 in category
Exchange, Refund and Cancellation Policy
81 in category
38 in category
Price Affordability
97 in category
27 in category
Turnaround Time
93 in category
22 in category

Carid and Rockauto Rating Details

Product or Service Quality
1.4 (604 reviews)
2.4 (1568 reviews)
Reviewer's quote

...Wait!, I just had a horrible thought, what if next, Carid sees in their customer service logs the $50 they offered me AS THE REFUND...

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...Attempts to contact customer service has failed ..

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Exchange, Refund and Cancellation Policy
1.2 (586 reviews)
1.8 (1548 reviews)
Reviewer's quote

... and addresses from different parts of the country! Good thing Im not some crazy person or someone who steals identities! I made SO many phone calls to get my refund back which literally took about six months just for $34! Every phone call was about an hour until they FINALLY answered and while on hold you listen to some stupid dork telling you useless information and stupid jokes. NEVER have I dealt with such an awful and unprofessional company and I order a lot of things. First and LAST time I will ever d...

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...I would prefer a refund at this point. The tracking number said it was delivered already, but I didn't receive anything..

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Price Affordability
2.1 (514 reviews)
3.4 (1593 reviews)
Reviewer's quote

...year make and model of vehicle and that I needed a car cover for a customer of mine--the agent supposedly researched it and told me which one I needed in my price range---7 days later had car cover tried it and didn't fit--after repeatedly calling carid back got someone and they were going to send me a different one and I ship the first one...

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PA tax not returned with core return price..

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Turnaround Time
1.3 (513 reviews)
2.4 (1420 reviews)
Reviewer's quote

I've been waiting for ten days!! I called back after 13 days to again request my code, this time I was told that I could not speak to a manager because they had all gone home!! WTH?! It's 6 pm and your department is open until 9 pm? Who's running this department then?? Apparently nobody, because I...

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I had an extremely difficult time ordering parts online. The website kept rejecting my credit cards. I am ready to go to an alternate vendor for these parts..

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Carid and Rockauto Pros and Cons

Pros
  • Shop on-line
  • Website
  • Products
  • Price
  • Will never buy from them again
  • Good prices
Cons
  • Poor customer service
  • Lack of customer service
  • Selling things thats not in stock
  • Customer service
  • No customer service
  • Refund policy for defective item

Carid and Rockauto Most Positive Reviews

Top rated reviews
5

I've had nothing but great experiences with Carid.com. Great customer service and very fair prices.

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5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

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5

Bought a Grille for my 2006 Cadillac Escalade. Ordered the right one and was sent the right one but once installed it wa...

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5

I received an oil pump which should have included two "O" rings. The "O" rings were missing. It is IMPOSSIBLE to...

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Carid and Rockauto Most Critical Reviews

Lowest rated reviews
1

Ordered rims and tires 2 weeks ago. Was told I would have them by the end of the week - then this changed because they c...

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1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

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1

Recommenended wrong item, sent a broken one, would not take back. Worst company i have ever dealt with. Called them over...

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1

The timing belt kit was advertised as having a water pump included. Kit arrived without a pump. Rock Auto insists their...

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Carid and Rockauto Latest Reviews

Recent published reviews
No votes

I ordered a part. They got my email wrong so l was unable to check order status. When I got the part it wasn't what l...

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No votes

The screw for the starter wasn't attached . Please contact me asap 713902****. Veronicaanzaldua5@***.com

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No votes

Rims are supposedly verified fitment from Carid when installing I was unable to install center caps on the front rims...

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1.6

Haven't received $130 worth of brake pads. Started a claim or whatever it is 4 times now and have nothing from them. No...

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Carid and Rockauto Products and Services

Most reviewed product and services
  • Carid Shipping Service (251 reviews)
  • Carid Auto Part (22 reviews)
  • Carid Catalogue (2 reviews)
  • Rockauto Shipping Service (1189 reviews)
  • Rockauto Coupon (8 reviews)
  • Rockauto Receptionist (5 reviews)