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Carid

Equipment
  • 4 ISSUES RESOLVED
  • 431 TOTAL REVIEWS
  • $90.3K CLAIMED LOSSES
  • $547 AVERAGE LOSS
1.6
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Shop on-line 11
  • Website 7
  • Easy to find products 5
  • Products 5
  • Prices 3

Customers don't like

  • Lack of customer service41
  • Post-sales service22
  • Selling things thats not in stock20
  • Inaccurate information9
  • Misleading information8
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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 246 TOTAL REVIEWS
  • $24.2K CLAIMED LOSSES
  • $229 AVERAGE LOSS
1.8
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Price 10
  • Will never buy from them again 9
  • Prices 4
  • Qaulity 2
  • Website 2

Customers don't like

  • Refund policy for defective item11
  • No effort put forth in resolving issue to customers satisfaction10
  • Refund policy for wrong part10
  • Shipping8
  • Return policy for defective parts7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Mike C
#1316254

sorry I have never dealt with Rock auto, but I do think the website is a bit primitive looking.