PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carid and Rockauto as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carid
Rockauto

Carid and Rockauto Overview

Total reviews
973
4040
Company responses
0
0
Issues resolved
16
12

Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4040 reviews. It is 3067 reviews more than Carid received since May 8, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Carid customer support team than with Rockauto customer service.

Carid and Rockauto Consumer Ratings

Rank
86 out of 540 in Auto Parts and Accessories category
27 out of 540 in Auto Parts and Accessories category
Product or Service Quality
66 in category
22 in category
Exchange, Refund and Cancellation Policy
69 in category
27 in category
Price Affordability
72 in category
18 in category

According to consumer ratings and reviews, Rockauto ranks 59 points higher in the Auto Parts and Accessories category than Carid. People gave Carid 1.5 stars for Product or Service Quality criterion in Auto Parts and Accessories category and it is 72 points higher than the worst rated brand in this category. At the same time, Rockauto was rated 2.4 stars for Product or Service Quality criterion in this category and it is 116 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Rockauto has a higher rating than Carid. Regarding Price Affordability criterion, consumers gave Carid 2.1 stars and it is 51% worse than other in category. Rockauto however was rated 3.4 stars and it is 87% greater than other in category.

Carid and Rockauto Rating Details

Product or Service Quality
1.5 (505 reviews)
2.4 (1270 reviews)
Reviewer's quote

Mayhem advises to contact your dealer here is a quote from CARID "All we did was sell the product to you, we do not have it here in front of us in New Jersey. As it's been installed and used, whether you hit it or not it cannot be returned. " I asked for a phone number and all I get is and I quote...

Jeff W

I ordered a set of Rancho front shocks for my Nissan Titan and I got them early and the product looks great however the shocks are missing said spacers which you can see in the product photo on the webpage. Not mad but I need this corrected..

Colonel
Exchange, Refund and Cancellation Policy
1.2 (488 reviews)
1.8 (1251 reviews)
Reviewer's quote

...Called for a refund. They told us NO. Gave us every excuse as to why they wouldn't give us a refund...

Gofucky Y

Ordered the parts. Paid for part and shippingFollowed the tracking which said delivered.Immediately reported that no part was received.RockAuto said the carrier threw the part out.Carrier and RockAuto Web said part was retruned to RockAuto.RockAuto just closed my problem ticket after no resolution...

Ellamae
Price Affordability
2.1 (434 reviews)
3.4 (1307 reviews)
Reviewer's quote

...These are supposed to be "Road Hazard Balance" which was included in price. After two more days could not take it anymore and went to a professional tire/rim place. Kid you not guy tells me front two tires are out of round and 3 of the 4 tires are way off balance...

Terry C

Rockauto is awesome, best prices, fast and cheap shipping. I see many complaints about return shipping charges, I am pretty sure is customer's fault for not verifying properly the right part. I have order many parts and never had any problems...

Hanssen C

Carid and Rockauto Pros and Cons

Pros
  • Shop on-line
  • Website
  • Products
  • Price
  • Will never buy from them again
  • Prices
Cons
  • Poor customer service
  • Lack of customer service
  • Selling things thats not in stock
  • Customer service
  • No customer service
  • Return policy

Carid and Rockauto Most Positive Reviews

Top rated reviews
5

I've had nothing but great experiences with Carid.com. Great customer service and very fair prices.

5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

Carid and Rockauto Most Critical Reviews

Lowest rated reviews
1

Ordered rims and tires 2 weeks ago. Was told I would have them by the end of the week - then this changed because they c...

1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

Carid and Rockauto Latest Reviews

Recent published reviews
1

After ordering one evening, heard from friend next day that he would go with someone else as he has heard bad things abo...

Read all 973 reviews

Put control arm on car ball joint didnt fit right onto control arm on 2001 c5 corvette

Read all 4040 reviews

Carid and Rockauto Products and Services

Most reviewed product and services
  • Carid Shipping Service (239 reviews)
  • Carid Customer Care (151 reviews)
  • Carid Auto Part (22 reviews)
  • Rockauto Shipping Service (1093 reviews)
  • Rockauto Customer Care (572 reviews)
  • Rockauto Website (74 reviews)