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Carid

Equipment
  • 5 ISSUES RESOLVED
  • 468 TOTAL REVIEWS
  • $98.6K CLAIMED LOSSES
  • $560 AVERAGE LOSS
1.6
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Shop on-line 11
  • Website 7
  • Easy to find products 5
  • Products 5
  • Prices 3

Customers don't like

  • Lack of customer service16
  • Selling things thats not in stock10
  • Post-sales service9
  • Lack of communication4
  • Misleading information4
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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 301 TOTAL REVIEWS
  • $26.7K CLAIMED LOSSES
  • $230 AVERAGE LOSS
1.9
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Price 11
  • Will never buy from them again 10
  • Prices 4
  • Ease of use 3
  • Part availability 3

Customers don't like

  • Refund policy for defective item7
  • Inexperienced customer service staff5
  • Return policy for defective parts5
  • Refund policy for wrong part3
  • Shipping3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous

I have gotten.Umerous parts from Rockauto, always at the best price, delivered quickly.

I have only had one purchase with CarID and it was a nightmare.Rockato over CarID, for sure

Mike C
#1316254

sorry I have never dealt with Rock auto, but I do think the website is a bit primitive looking.