PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carid and Rockauto as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carid
Rockauto

Carid and Rockauto Overview

Total reviews
984
4150
Company responses
0
0
Issues resolved
17
13

Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4150 reviews. It is 3166 reviews more than Carid received since May 8, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Carid customer support team than with Rockauto customer service.

Carid and Rockauto Consumer Ratings

Rank
87 out of 519 in Auto Parts and Accessories category
25 out of 519 in Auto Parts and Accessories category
Product or Service Quality
67 in category
22 in category
Exchange, Refund and Cancellation Policy
70 in category
27 in category
Price Affordability
72 in category
17 in category

According to consumer ratings and reviews, Rockauto ranks 62 points higher in the Auto Parts and Accessories category than Carid. People gave Carid 1.5 stars for Product or Service Quality criterion in Auto Parts and Accessories category and it is 72 points higher than the worst rated brand in this category. At the same time, Rockauto was rated 2.4 stars for Product or Service Quality criterion in this category and it is 117 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Rockauto has a higher rating than Carid. Regarding Price Affordability criterion, consumers gave Carid 2.1 stars and it is 51% worse than other in category. Rockauto however was rated 3.4 stars and it is 88% greater than other in category.

Carid and Rockauto Rating Details

Product or Service Quality
1.5 (511 reviews)
2.4 (1301 reviews)
Reviewer's quote

...I am extremely sorry to know that you were not provided with the proper level of customer service assistance. Please accept my sincere apologies for all the inconvenience it caused to you..

Mike P

...They have no customer service sector, cant get a hold of anyone. I want my money back for a part that I never received. And cannot get a hold of anyone to get my money...

Rick M
Exchange, Refund and Cancellation Policy
1.2 (495 reviews)
1.8 (1285 reviews)
Reviewer's quote

I am waiting for refund check..

PissedConsumer1763548

...I want my refund. It was returned Mon 12 / 30 /19. at 2 :22 PM...

PissedConsumer1748977
Price Affordability
2.1 (440 reviews)
3.4 (1337 reviews)
Reviewer's quote

...These are supposed to be "Road Hazard Balance" which was included in price. After two more days could not take it anymore and went to a professional tire/rim place. Kid you not guy tells me front two tires are out of round and 3 of the 4 tires are way off balance...

Terry C

...They want me to pay to return the part at their quoted shipping price. I feel that sense the company is not selling auto parts that cannot be used for the intended purpose as they are advertising, the company should pay the full cost of shipping. I will not buy from this business again..

PissedConsumer1671804

Carid and Rockauto Pros and Cons

Pros
  • Shop on-line
  • Website
  • Products
  • Price
  • Will never buy from them again
  • Prices
Cons
  • Poor customer service
  • Lack of customer service
  • Selling things thats not in stock
  • No customer service
  • Customer service
  • Return policy

Carid and Rockauto Most Positive Reviews

Top rated reviews
5

I've had nothing but great experiences with Carid.com. Great customer service and very fair prices.

5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

Carid and Rockauto Most Critical Reviews

Lowest rated reviews
1

Ordered rims and tires 2 weeks ago. Was told I would have them by the end of the week - then this changed because they c...

1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

Carid and Rockauto Latest Reviews

Recent published reviews

Trying to get things changed was and still is a nightmare. I think all the people you contact by phone or e-mail are...

Read all 984 reviews
1

I ordered a radiator on 5 December. Never received the radiator, it was shipped back to their facility. They have no...

Read all 4150 reviews

Carid and Rockauto Products and Services

Most reviewed product and services
  • Carid Shipping Service (239 reviews)
  • Carid Customer Care (152 reviews)
  • Carid Auto Part (22 reviews)
  • Rockauto Shipping Service (1129 reviews)
  • Rockauto Customer Care (606 reviews)
  • Rockauto Website (78 reviews)