PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carid and Napa Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carid
Napa Auto Parts

Carid and Napa Auto Parts Overview

Total reviews 1145 384
Company responses 0 0
Issues resolved 20 1

Carid and Napa Auto Parts Consumer Ratings

Rank
118 out of 429 in Auto Parts and Accessories category
83 out of 429 in Auto Parts and Accessories category
Product or Service Quality
84 in category
72 in category
Exchange, Refund and Cancellation Policy
81 in category
40 in category
Price Affordability
99 in category
97 in category
Turnaround Time
94 in category
66 in category

Carid and Napa Auto Parts Rating Details

Product or Service Quality
1.4 (604 reviews)
1.5 (150 reviews)
Reviewer's quote

...Wait!, I just had a horrible thought, what if next, Carid sees in their customer service logs the $50 they offered me AS THE REFUND...

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...Echlin products used to be made in USA now China. They handle crap parts anymore so if you want sub-par parts Napa or Autozone are the places to shop. Places ordered online and showed parts in stock...

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Exchange, Refund and Cancellation Policy
1.2 (586 reviews)
1.7 (128 reviews)
Reviewer's quote

... and addresses from different parts of the country! Good thing Im not some crazy person or someone who steals identities! I made SO many phone calls to get my refund back which literally took about six months just for $34! Every phone call was about an hour until they FINALLY answered and while on hold you listen to some stupid dork telling you useless information and stupid jokes. NEVER have I dealt with such an awful and unprofessional company and I order a lot of things. First and LAST time I will ever d...

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15pm manager denied a refund or credit even I had receipt staying had no moneys for $47 wheel bearing return staying should go back to store where I bought item very unprofessional an no customer service an rude Ill nevertheless went to another store an had no problems they credit back my card ....

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Price Affordability
2.1 (514 reviews)
2.1 (131 reviews)
Reviewer's quote

...year make and model of vehicle and that I needed a car cover for a customer of mine--the agent supposedly researched it and told me which one I needed in my price range---7 days later had car cover tried it and didn't fit--after repeatedly calling carid back got someone and they were going to send me a different one and I ship the first one...

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...NAPA parking lot and they no longer carry Bosch, I got a champion with a 36 month full free replacement and paid just $104 compared to the NAPA $127 sales price (it took me hours to register and sign up for all kinds of stuff to get that NAPA discount). Took me 2 minutes to place my pepboys order and on top of it all they also gave me the same online 25% off discount on all other items I got when I picked up my battery! After...

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Turnaround Time
1.3 (513 reviews)
1.7 (108 reviews)
Reviewer's quote

I've been waiting for ten days!! I called back after 13 days to again request my code, this time I was told that I could not speak to a manager because they had all gone home!! WTH?! It's 6 pm and your department is open until 9 pm? Who's running this department then?? Apparently nobody, because I...

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Even purchased additional parts to hit the $250 threshold though I did not need them at the time but figured some day I would replace the front brakes. Nothing about the offer on the rebate site spoke of the $75 card expiring. When I received I threw it in an envelope along with others I had been...

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Carid and Napa Auto Parts Pros and Cons

Pros
  • Shop on-line
  • Website
  • Products
  • Location
  • Friendly
  • People
Cons
  • Poor customer service
  • Lack of customer service
  • Selling things thats not in stock
  • Customer service
  • Employee lacking manners
  • Lack of ability to simply solve the quesiton

Carid and Napa Auto Parts Most Positive Reviews

Top rated reviews
5

I've had nothing but great experiences with Carid.com. Great customer service and very fair prices.

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5

Called napa , to order an a/c part ,told him what i needed salesman put me on hold , after 15 minutes of being on hold w...

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5

Bought a Grille for my 2006 Cadillac Escalade. Ordered the right one and was sent the right one but once installed it wa...

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5

compramos este motor en Napa main store en Phoenix Az Phone Number (602) 272-**** en 05/30/2014 invoice # 404554 vin...

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Carid and Napa Auto Parts Most Critical Reviews

Lowest rated reviews
1

Ordered rims and tires 2 weeks ago. Was told I would have them by the end of the week - then this changed because they c...

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1

Purchased new radiator from napa late summer.No new o-rings for low coolant sensor. Low coolant sensor began to leak...

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1

Recommenended wrong item, sent a broken one, would not take back. Worst company i have ever dealt with. Called them over...

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1

Needed a quick repair on a 2002 Villager consisting of a water pump and (while they're in there) a timing belt and idler...

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Carid and Napa Auto Parts Latest Reviews

Recent published reviews
No votes

Received bumper it was damaged from shipping I was not home they dropped it off I never signed for it and they are not...

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No votes

Napa had a attorney lock our bank accounts down so we can not put any $$ in or out they did this on xmas eve so...

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No votes

I ordered a part. They got my email wrong so l was unable to check order status. When I got the part it wasn't what l...

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No votes

They don't wear masks at the Anna Illinois store. Poor deluded Trump suckers.And too bad for Napa also. I guess you...

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Carid and Napa Auto Parts Products and Services

Most reviewed product and services
  • Carid Shipping Service (251 reviews)
  • Carid Auto Part (22 reviews)
  • Carid Catalogue (2 reviews)
  • Napa Auto Parts Manager (11 reviews)
  • Napa Auto Parts Car Part Replacement (11 reviews)
  • Napa Auto Parts Battery (10 reviews)