PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CARiD and JEGS High Performance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CARiD
JEGS High Performance

CARiD and JEGS High Performance Overview

Total reviews 1330 190
Company responses 0 0
Issues resolved 27 3

CARiD and JEGS High Performance Consumer Ratings

Rank
255 out of 1161 in Auto Parts and Accessories category
215 out of 1161 in Auto Parts and Accessories category
Product or Service Quality
216 in category
160 in category
Exchange, Refund and Cancellation Policy
220 in category
190 in category
Price Affordability
214 in category
147 in category
Turnaround Time
224 in category
189 in category

CARiD and JEGS High Performance Rating Details

Product or Service Quality
1.4
(718 reviews)
1.7
(67 reviews)
Reviewer's quote

I PERSONALLY CALLED THE MANUFACTURER AND CONFIRMED IT HAD NOT BEEN STARTED I CALLED BACK CUSTOMER SERVICE AND THEN RECEIVED AN E. MAIL THAT THE ORDER HAD BEEN SHIPPED SO I CANNOT CANCEL I VERIFIED AGAIN THE ORDER HAD NOT BEEN SHIPPED AND EVEN TO THIS DATE 4 DAYS AFTER THE E MAIL THE MANUFACTURES...

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want to cancel with no luck takes forever to speak to someone and product not available for a year. can t wait..

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Exchange, Refund and Cancellation Policy
1.2
(704 reviews)
1.4
(74 reviews)
Reviewer's quote

...Then I was asked if I wanted a refund. How stupid is that? I shouldve been notified that the part wasnt available and I shouldve been issued an instant refund with notification without having to call 10 days after it was supposed to be delivered. I will not order from this company again..

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...JEGS wont make good on an exchange for the correct rings. They said 30 days had past since the purchase date, so they couldn't do anything. The reason 30 days had past was because I was waiting for backordered parts (due to supply chain issues) and could not send the engine to the machine shop...

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Price Affordability
2.1
(617 reviews)
2.6
(62 reviews)
Reviewer's quote

EZ to find every part I need for my cars, good price, with the pictures and diagrams they got help us a lot. :happy:..

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...So basically they lost a customer for the price of shipping two directions..

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Turnaround Time
1.3
(616 reviews)
1.6
(69 reviews)
Reviewer's quote

3-4 days for an emailed shipping label, the time to get it returned and the correct piece to be shipped. When customer service was asked about a projected delivery date or time frame; I get a snippy email back from them. After contemplating the snarky reply, I called back after 2 days(no email yet)...

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...So I just advised them I wanted a refund, this was asked sometime in august-sept 2023. So again I was told I would have to pay for them to come pick it up I said whatever I just want my refund. So to my knowledge I was getting the refund minus the shipping which was like almost $200...

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CARiD and JEGS High Performance Pros and Cons

Pros
  • Shop on-line
  • Website
  • Products
  • Good when they send them on time
  • Non
  • Good pricing
Cons
  • Poor customer service
  • Lack of customer service
  • Post-sales service
  • Customer service
  • Poor communication
  • Wasting my time

CARiD and JEGS High Performance Most Positive Reviews

Top rated reviews
5

EZ to find every part I need for my cars, good price, with the pictures and diagrams they got help us a lot. Happy

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5

I've been trying to return some rims and I've been on the phone for about 4 hours. They love sell merchandise.but don't...

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5

I needed a pair of windshield wiper blades for my wife's Mini Cooper. I found them easily on the CARid web site. The...

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5

Ordered a exhaust system from jegs about a month in a half ago, still have not received a shipping date. Called more...

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CARiD and JEGS High Performance Most Critical Reviews

Lowest rated reviews
1

Awful company. Sell products they don't have in stock and then promise it will ship within 72 hours. 120 hours later...

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1

placed an order for wheels, they promise me to ship it in a 5 days, after 5 days nobody called me, i called them to...

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1

Girlfriend ordered me a pair of Putco In-Channel Chrome Windows Visors for a 2011 Chevy Silverado. 30 day return policy...

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1

want to cancel with no luck
takes forever to speak to someone and product not available for a year. can t wait

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CARiD and JEGS High Performance Latest Reviews

Recent published reviews
2

Need to know where I can buy a replacement light for a front head light I bought from Cari's about a year ago

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No votes

Fan shroud did not fit. Jeffs has a lousy return service. To return You have to use the box that it was shipped in. Fed...

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1

I ORDERED A SET OF WHEELS AND THEN TRIED TO CANCEL THE ORDER IN ACCORDINANCE WITH THERE POLICY.THERE STAFF LIED AND STAT...

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1

I purchased a set of (incorrect) piston rings based on their websites incorrect fitment info. JEGS wont make good on an...

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