PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about JC Whitney and Carid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

JC Whitney
Carid

JC Whitney and Carid Overview

Total reviews
154
1072
Company responses
0
0
Issues resolved
0
19

JC Whitney and Carid Consumer Ratings

Rank
81 out of 411 in Auto Parts and Accessories category
114 out of 411 in Auto Parts and Accessories category
Exchange, Refund and Cancellation Policy
55 in category
77 in category
Product or Service Quality
62 in category
81 in category
Price Affordability
82 in category
87 in category
Turnaround Time
63 in category
86 in category

JC Whitney and Carid Rating Details

Exchange, Refund and Cancellation Policy
1.5 (39 reviews)
1.2 (538 reviews)
Reviewer's quote

Has been two weeks since FedEx confirmed that they received package and haven't heard anything from them about refund except that it takes two to three days from time of receiving package to submit my refund and Email me a conformation. Doubt I will ever get my money back and don't even have wrong...

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...The tires/wheels come in staggered but the sales rep said that wouldnt matter Carid wheels They did not fit and I have yet to get a response, exchange or a refund..

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Product or Service Quality
1.7 (34 reviews)
1.4 (563 reviews)
Reviewer's quote

they called back after really bad service calls calling back and hanging up on me they told me I wasn't welcome at there company after I told them I bought on ebay I told him go fxxxxxx him self..

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Absolutely no help whatsoever from the Customer Service Dept. The representative had no idea what my part was. A rubber seal was sent with no way to attach it...

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Price Affordability
2.2 (33 reviews)
2.1 (480 reviews)
Reviewer's quote

...I was offere the opportunity to upgrade order for double price. Feels like a bait and switch tactic to me. JC Whitney used to be a reputable company...

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I had them strung me for a rebuilt steering rack for 4 or 5 months, with them keeping my $800 purchase price, plus more than $300 for core charges. Once I cancelled the order I called an old friend whose napa store Took one whole day to put the right part in front of me on his counter at a lower...

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Turnaround Time
1.7 (31 reviews)
1.4 (477 reviews)
Reviewer's quote

Only parts of my order is arriving at a time. Still not complete. But online shows delivered, alarmed...

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...Frustrated and sitting without my parts or my car, I called and I can't even begin to complain about the absurd response time and my hold time. COVID or not. It took a couple HOURS to finally talk to someone...

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JC Whitney and Carid Pros and Cons

Pros
  • Untrue aspects of website
  • Untrue comments by customer service
  • In the past good
  • Shop on-line
  • Website
  • Products
Cons
  • Customer service
  • Will never order again from them
  • Rude representatives
  • Poor customer service
  • Lack of customer service
  • Selling things thats not in stock

JC Whitney and Carid Most Positive Reviews

Top rated reviews
5

Yes I tried to contact you for a magazine my name is Randy numbers for 479 567-9952 please call me back

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5

I've had nothing but great experiences with Carid.com. Great customer service and very fair prices.

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4.6

Why does the customer have a interpertor? Yes i have tallked to people that are. Trying. But. You need. Car U.S.A....

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5

Bought a Grille for my 2006 Cadillac Escalade. Ordered the right one and was sent the right one but once installed it wa...

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JC Whitney and Carid Most Critical Reviews

Lowest rated reviews
1

It's my first time to order and definitely the last. I ordered a part on Saturday then that very same minute I realized...

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1

Ordered rims and tires 2 weeks ago. Was told I would have them by the end of the week - then this changed because they c...

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1

I ordered Weathertech window deflectors from JC Whitney on 12 -
-15, said they were in stock with standard 3-5 day shipp...

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1

Recommenended wrong item, sent a broken one, would not take back. Worst company i have ever dealt with. Called them over...

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JC Whitney and Carid Latest Reviews

Recent published reviews
1

they called back after really bad service calls calling back and hanging up on me they told me I wasn't welcome at...

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No votes

I want to cancel my order...... the order is #35009298, I ordered this about 3 months ago and haven't received any...

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1

called one price on smart phone one price online then they called me back to hangup on me called back they said buy...

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2

Been waiting for 2 months for my fog lights

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JC Whitney and Carid Products and Services

Most reviewed product and services
  • Jc Whitney Shipping Service (22 reviews)
  • Jc Whitney Customer Care (16 reviews)
  • Carid Shipping Service (245 reviews)
  • Carid Customer Care (161 reviews)
  • Carid Auto Part (22 reviews)