PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carid and JC Whitney as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carid
JC Whitney

Carid and JC Whitney Overview

Total reviews
973
142
Company responses
0
0
Issues resolved
16
0

Carid was first mentioned on PissedConsumer on May 8, 2008 and since then this brand received 973 reviews. It is 831 reviews more than JC Whitney received since Sep 19, 2007.

Carid and JC Whitney Consumer Ratings

Rank
86 out of 540 in Auto Parts and Accessories category
60 out of 540 in Auto Parts and Accessories category
Product or Service Quality
66 in category
44 in category
Exchange, Refund and Cancellation Policy
69 in category
39 in category
Price Affordability
72 in category
58 in category

According to consumer ratings and reviews, JC Whitney ranks 26 points higher in the Auto Parts and Accessories category than Carid. People gave Carid 1.5 stars for Product or Service Quality criterion in Auto Parts and Accessories category and it is 72 points higher than the worst rated brand in this category. At the same time, JC Whitney was rated 1.8 stars for Product or Service Quality criterion in this category and it is 94 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that JC Whitney has a higher rating than Carid. Regarding Price Affordability criterion, consumers gave Carid 2.1 stars and it is 51% worse than other in category. JC Whitney however was rated 2.3 stars and it is 58% greater than other in category.

Carid and JC Whitney Rating Details

Product or Service Quality
1.5 (505 reviews)
1.8 (29 reviews)
Reviewer's quote

Mayhem advises to contact your dealer here is a quote from CARID "All we did was sell the product to you, we do not have it here in front of us in New Jersey. As it's been installed and used, whether you hit it or not it cannot be returned. " I asked for a phone number and all I get is and I quote...

Jeff W

In Dec 2018 half my order was sent out, after a day or two the other half had not been shipped so I call customer service, they told me the rest of my order was now in stock and ready to ship, that same day first half was delivered and I accepted thinking the other was on the way. But then I...

Wade H
Exchange, Refund and Cancellation Policy
1.2 (488 reviews)
1.6 (33 reviews)
Reviewer's quote

...Called for a refund. They told us NO. Gave us every excuse as to why they wouldn't give us a refund...

Gofucky Y

Found a Go Rhino roll bar advertised on this company's website. The site showed a picture of the unit complete so I ordered it. About a week later one box appeared on the front porch with the rear support tubes and some hardware, and the box had a label on it that said "1 of 2". Called customer...

PissedConsumer1669898
Price Affordability
2.1 (434 reviews)
2.3 (28 reviews)
Reviewer's quote

...These are supposed to be "Road Hazard Balance" which was included in price. After two more days could not take it anymore and went to a professional tire/rim place. Kid you not guy tells me front two tires are out of round and 3 of the 4 tires are way off balance...

Terry C

...I was offere the opportunity to upgrade order for double price. Feels like a bait and switch tactic to me. JC Whitney used to be a reputable company...

PissedConsumer1015413

Carid and JC Whitney Pros and Cons

Pros
  • Shop on-line
  • Website
  • Products
  • Untrue comments by customer service
  • Untrue aspects of website
  • In the past good
Cons
  • Poor customer service
  • Lack of customer service
  • Selling things thats not in stock
  • Customer service
  • Will never order again from them
  • Rude representatives

Carid and JC Whitney Most Positive Reviews

Top rated reviews
5

I've had nothing but great experiences with Carid.com. Great customer service and very fair prices.

5

Yes I tried to contact you for a magazine my name is Randy numbers for 479 567-9952 please call me back

Carid and JC Whitney Most Critical Reviews

Lowest rated reviews
1

Ordered rims and tires 2 weeks ago. Was told I would have them by the end of the week - then this changed because they c...

1

It's my first time to order and definitely the last. I ordered a part on Saturday then that very same minute I realized...

Carid and JC Whitney Latest Reviews

Recent published reviews
1

After ordering one evening, heard from friend next day that he would go with someone else as he has heard bad things abo...

Read all 973 reviews

After there system having a glitch of some sort. Where they charged my bank account and then claimed they had no order....

Read all 142 reviews

Carid and JC Whitney Products and Services

Most reviewed product and services
  • Carid Shipping Service (239 reviews)
  • Carid Customer Care (151 reviews)
  • Carid Auto Part (22 reviews)
  • Jc Whitney Shipping Service (22 reviews)
  • Jc Whitney Customer Care (14 reviews)