PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carid and JC Whitney as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carid
JC Whitney

Carid and JC Whitney Overview

Total reviews 1107 153
Company responses 0 0
Issues resolved 19 0

Carid and JC Whitney Consumer Ratings

Rank
113 out of 427 in Auto Parts and Accessories category
81 out of 427 in Auto Parts and Accessories category
Product or Service Quality
82 in category
63 in category
Exchange, Refund and Cancellation Policy
81 in category
57 in category
Price Affordability
89 in category
83 in category
Turnaround Time
84 in category
63 in category

Carid and JC Whitney Rating Details

Product or Service Quality
1.4 (584 reviews)
1.7 (34 reviews)
Reviewer's quote

...00 just sitting there and no product. These orders are over 1-2 months old. That is why I cancelled...

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they called back after really bad service calls calling back and hanging up on me they told me I wasn't welcome at there company after I told them I bought on ebay I told him go fxxxxxx him self..

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Exchange, Refund and Cancellation Policy
1.2 (560 reviews)
1.5 (39 reviews)
Reviewer's quote

I canceled an order and was told the refund would be done in 24 to 48 hrs. I am still waiting 20 days later, I am being told another 5 to 7 days, the took MY money in less than 24hrs why can they not honor their words!..

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Has been two weeks since FedEx confirmed that they received package and haven't heard anything from them about refund except that it takes two to three days from time of receiving package to submit my refund and Email me a conformation. Doubt I will ever get my money back and don't even have wrong...

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Price Affordability
2.1 (496 reviews)
2.2 (33 reviews)
Reviewer's quote

...year make and model of vehicle and that I needed a car cover for a customer of mine--the agent supposedly researched it and told me which one I needed in my price range---7 days later had car cover tried it and didn't fit--after repeatedly calling carid back got someone and they were going to send me a different one and I ship the first one...

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...I was offere the opportunity to upgrade order for double price. Feels like a bait and switch tactic to me. JC Whitney used to be a reputable company...

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Turnaround Time
1.3 (496 reviews)
1.7 (31 reviews)
Reviewer's quote

...I reached out to get a resolution and a month later got this: "we're sorry but your return time has passed. we'd like to offer you a $20 gift card for the inconvenience. " What a joke...

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Only parts of my order is arriving at a time. Still not complete. But online shows delivered, alarmed...

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Carid and JC Whitney Pros and Cons

Pros
  • Shop on-line
  • Website
  • Products
  • Untrue aspects of website
  • Untrue comments by customer service
  • In the past good
Cons
  • Poor customer service
  • Lack of customer service
  • Selling things thats not in stock
  • Customer service
  • Will never order again from them
  • Rude representatives

Carid and JC Whitney Most Positive Reviews

Top rated reviews
5

I've had nothing but great experiences with Carid.com. Great customer service and very fair prices.

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5

Yes I tried to contact you for a magazine my name is Randy numbers for 479 567-9952 please call me back

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5

Bought a Grille for my 2006 Cadillac Escalade. Ordered the right one and was sent the right one but once installed it wa...

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4.6

Why does the customer have a interpertor? Yes i have tallked to people that are. Trying. But. You need. Car U.S.A....

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Carid and JC Whitney Most Critical Reviews

Lowest rated reviews
1

Ordered rims and tires 2 weeks ago. Was told I would have them by the end of the week - then this changed because they c...

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1

It's my first time to order and definitely the last. I ordered a part on Saturday then that very same minute I realized...

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1

Recommenended wrong item, sent a broken one, would not take back. Worst company i have ever dealt with. Called them over...

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1

I ordered Weathertech window deflectors from JC Whitney on 12 -
-15, said they were in stock with standard 3-5 day shipp...

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Carid and JC Whitney Latest Reviews

Recent published reviews
No votes

I have purchased from Carid in the past and had great results. This order was poorly packaged and totally ruined the...

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1

they called back after really bad service calls calling back and hanging up on me they told me I wasn't welcome at...

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No votes

Still waiting on my return shipping labels

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1

called one price on smart phone one price online then they called me back to hangup on me called back they said buy...

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Carid and JC Whitney Products and Services

Most reviewed product and services
  • Carid Shipping Service (248 reviews)
  • Carid Customer Care (163 reviews)
  • Carid Auto Part (22 reviews)
  • Jc Whitney Shipping Service (22 reviews)
  • Jc Whitney Customer Care (16 reviews)