PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carid and JC Whitney as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carid
JC Whitney

Carid and JC Whitney Overview

Total reviews
987
142
Company responses
0
0
Issues resolved
17
0

Carid was first mentioned on PissedConsumer on May 8, 2008 and since then this brand received 987 reviews. It is 845 reviews more than JC Whitney received since Sep 19, 2007.

Carid and JC Whitney Consumer Ratings

Rank
87 out of 519 in Auto Parts and Accessories category
60 out of 519 in Auto Parts and Accessories category
Product or Service Quality
66 in category
44 in category
Exchange, Refund and Cancellation Policy
69 in category
40 in category
Price Affordability
72 in category
59 in category

According to consumer ratings and reviews, JC Whitney ranks 27 points higher in the Auto Parts and Accessories category than Carid. People gave Carid 1.5 stars for Product or Service Quality criterion in Auto Parts and Accessories category and it is 72 points higher than the worst rated brand in this category. At the same time, JC Whitney was rated 1.8 stars for Product or Service Quality criterion in this category and it is 94 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that JC Whitney has a higher rating than Carid. Regarding Price Affordability criterion, consumers gave Carid 2.1 stars and it is 51% worse than other in category. JC Whitney however was rated 2.3 stars and it is 57% greater than other in category.

Carid and JC Whitney Rating Details

Product or Service Quality
1.5 (514 reviews)
1.8 (29 reviews)
Reviewer's quote

brought car mats for a esclade don't fit wrong color,poor quality paid 434. 35 for them..

PissedConsumer1772250

Called customer service and was informed that the hoop section of the bar was sold seperatly and I'd have to lay out another $300 or so to get the complete kit. I told them I did not want the item since it was misrepresented. They gave me a return authorization without a fight but I'm still out...

PissedConsumer1669898
Exchange, Refund and Cancellation Policy
1.2 (497 reviews)
1.6 (33 reviews)
Reviewer's quote

I am waiting for refund check..

PissedConsumer1763548

...They didn't give me a refund and didn't send the left absorber. I've been trying to solve the problem about two months without any results((..

Polina
Price Affordability
2.1 (442 reviews)
2.3 (28 reviews)
Reviewer's quote

...These are supposed to be "Road Hazard Balance" which was included in price. After two more days could not take it anymore and went to a professional tire/rim place. Kid you not guy tells me front two tires are out of round and 3 of the 4 tires are way off balance...

Terry C

...I was offere the opportunity to upgrade order for double price. Feels like a bait and switch tactic to me. JC Whitney used to be a reputable company...

PissedConsumer1015413

Carid and JC Whitney Pros and Cons

Pros
  • Shop on-line
  • Website
  • Products
  • Untrue comments by customer service
  • Untrue aspects of website
  • In the past good
Cons
  • Poor customer service
  • Lack of customer service
  • Selling things thats not in stock
  • Customer service
  • Will never order again from them
  • Rude representatives

Carid and JC Whitney Most Positive Reviews

Top rated reviews
5

I've had nothing but great experiences with Carid.com. Great customer service and very fair prices.

5

Yes I tried to contact you for a magazine my name is Randy numbers for 479 567-9952 please call me back

Carid and JC Whitney Most Critical Reviews

Lowest rated reviews
1

Ordered rims and tires 2 weeks ago. Was told I would have them by the end of the week - then this changed because they c...

1

It's my first time to order and definitely the last. I ordered a part on Saturday then that very same minute I realized...

Carid and JC Whitney Latest Reviews

Recent published reviews
1

brought car mats for a esclade don't fit wrong color,poor quality paid 434.35 for them

Read all 987 reviews

After there system having a glitch of some sort. Where they charged my bank account and then claimed they had no order....

Read all 142 reviews

Carid and JC Whitney Products and Services

Most reviewed product and services
  • Carid Shipping Service (240 reviews)
  • Carid Customer Care (153 reviews)
  • Carid Auto Part (22 reviews)
  • Jc Whitney Shipping Service (22 reviews)
  • Jc Whitney Customer Care (14 reviews)