PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Doug Russell Marine and Carid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Doug Russell Marine
Carid

Doug Russell Marine and Carid Overview

Total reviews
8
1072
Company responses
0
0
Issues resolved
0
19

Doug Russell Marine and Carid Consumer Ratings

Rank
239 out of 931 in Equipment category
114 out of 411 in Auto Parts and Accessories category
Exchange, Refund and Cancellation Policy
308 in category
77 in category
Value for money
297 in category
91 in category
Product or Service Quality
314 in category
81 in category
Turnaround Time
119 in category
86 in category

Doug Russell Marine and Carid Rating Details

Exchange, Refund and Cancellation Policy
1 (4 reviews)
1.2 (538 reviews)
Reviewer's quote

...The engine never arrived and I will not have to argue with them for a refund..

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...The tires/wheels come in staggered but the sales rep said that wouldnt matter Carid wheels They did not fit and I have yet to get a response, exchange or a refund..

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Value for money
1 (3 reviews)
1.6 (452 reviews)
Reviewer's quote

I bought what was suppose to be a 1968 chevelle quarter panel on ebay from Doug Russell on 10-8-14.I put it in storage until I was ready to start on the sheet metal restoration of my car.Started installing sheet metal on car and when I got to the quarter installation I learned the quarter did not...

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I asked them why they just couldn't put a new shipment at that point?? Finally with getting the run around, I just requested my money back. It still seems sketchy because I was also told I'd be receiving and email regarding the refund and I still haven't. So we shall see in 2-3 business...

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Product or Service Quality
1 (2 reviews)
1.4 (563 reviews)
Reviewer's quote

...The Customer Service Rep was very rude and told me that I should've known better than to think that I could get it overnight for $27. 00. I will no better next time..

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Absolutely no help whatsoever from the Customer Service Dept. The representative had no idea what my part was. A rubber seal was sent with no way to attach it...

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Turnaround Time
1.5 (2 reviews)
1.4 (477 reviews)
Reviewer's quote

I bought a lower end bravo three, it was a reman, 2900.00. Less 300 for a core. This is where is started to go bad. It took five calls and over a month to get the core charge back. I was told my core was no good, it had corroded. Well that's why I needed a new one,, the owner told me 300 for the...

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When I called the customer service line, They could not even tell me if the part is ever been shipped, I use PayPal now I have to waste time and file for a refund. This is not the first time that I had trouble with this company, But everyone deserves a second chance, I should have really learned...

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Doug Russell Marine and Carid Pros and Cons

Pros
  • Fast shipping
  • Shop on-line
  • Website
  • Products
Cons
  • Shipping policy
  • Customer service
  • Poor customer service
  • Lack of customer service
  • Selling things thats not in stock

Doug Russell Marine and Carid Most Positive Reviews

Top rated reviews
No votes
5

I've had nothing but great experiences with Carid.com. Great customer service and very fair prices.

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No votes
5

Bought a Grille for my 2006 Cadillac Escalade. Ordered the right one and was sent the right one but once installed it wa...

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Doug Russell Marine and Carid Most Critical Reviews

Lowest rated reviews
1

I bought a lower end bravo three, it was a reman, 2900.00. Less 300 for a core. This is where is started to go bad. It t...

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1

Ordered rims and tires 2 weeks ago. Was told I would have them by the end of the week - then this changed because they c...

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1

I bought what was suppose to be a 1968 chevelle quarter panel on ebay from Doug Russell on 10-8-14.I put it in storage...

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1

Recommenended wrong item, sent a broken one, would not take back. Worst company i have ever dealt with. Called them over...

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Doug Russell Marine and Carid Latest Reviews

Recent published reviews
No votes

Doug and his crew were very professional and nice to talk to. Got my item quickly and in good condition. They are the...

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No votes

I want to cancel my order...... the order is #35009298, I ordered this about 3 months ago and haven't received any...

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1

Purchased 318 Chrysler engine. When I went to pick it up the engine was not ready. I made the purchase 3 weeks ahead of...

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2

Been waiting for 2 months for my fog lights

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Doug Russell Marine and Carid Products and Services

Most reviewed product and services
  • Doug Russell Marine Auto Part (1 review)
  • Carid Shipping Service (245 reviews)
  • Carid Customer Care (161 reviews)
  • Carid Auto Part (22 reviews)