PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Discounted Wheel Warehouse and Carid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Discounted Wheel Warehouse
Carid

Discounted Wheel Warehouse and Carid Overview

Total reviews
170
1022
Company responses
0
0
Issues resolved
0
18

Discounted Wheel Warehouse and Carid Consumer Ratings

Rank
79 out of 361 in Auto Parts and Accessories category
96 out of 361 in Auto Parts and Accessories category
Product or Service Quality
66 in category
74 in category
Price Affordability
60 in category
79 in category
Exchange, Refund and Cancellation Policy
69 in category
73 in category
Turnaround Time
68 in category
81 in category

Discounted Wheel Warehouse and Carid Rating Details

Product or Service Quality
1.5 (71 reviews)
1.5 (533 reviews)
Reviewer's quote

terrible customer service. Bought 4 tires, received 2. Trying to contact and get the shipping information on second pair - could not get it...

Read full review

...They refused to replace the damaged product. Instead they offered me a coupon for 10% off my next purchase. Im on a fixed income and expect to get what I pay for and for a company to deliver what their customers pay for..

Read full review
Price Affordability
2.4 (70 reviews)
2.1 (458 reviews)
Reviewer's quote

...This should not be coming out of my pocket since everything was supposed to be included in original price which was paid in full first day they requested money..

Read full review

I had them strung me for a rebuilt steering rack for 4 or 5 months, with them keeping my $800 purchase price, plus more than $300 for core charges. Once I cancelled the order I called an old friend whose napa store Took one whole day to put the right part in front of me on his counter at a lower...

Read full review
Exchange, Refund and Cancellation Policy
1.2 (69 reviews)
1.2 (515 reviews)
Reviewer's quote

...They received them, but refuse to exchange them or refund my money. They are rude and dishonest. Avoid these thieves..

Read full review

...mins, then places me in touch with a woman who places me on hold and then she finally tells me that it should take 24-48 hrs to "Process" my "Request" for a refund, so keep checking my email. This is after she acknowledged that my product is on a long back order. I asked her why I had to go through all these changes just to simply cancel my order and get my refund and she said that was the way they do...

Read full review
Turnaround Time
1.6 (67 reviews)
1.4 (451 reviews)
Reviewer's quote

...Such a waste a time and a trash company :angry:..

Read full review

...I have a hard time believing that they can't cancel an order that was placed under a minute before hand. I just feel swindled by this company and will not be doing business with them again..

Read full review

Discounted Wheel Warehouse and Carid Pros and Cons

Pros
  • Never again
  • Fair price
  • Competitive prices
  • Shop on-line
  • Website
  • Products
Cons
  • Massive wait times when calling
  • Unprofessional demeanor
  • Poor customer service
  • Poor customer service
  • Lack of customer service
  • Selling things thats not in stock

Discounted Wheel Warehouse and Carid Most Positive Reviews

Top rated reviews
5

I have purchased 3 sets of wheels from everything from a car to two 2500 HD 's . The service was great . The shipping...

Read full review
5

I've had nothing but great experiences with Carid.com. Great customer service and very fair prices.

Read full review
5

Purchased wheels and tires for my Ford Mustang GT. The rep was great and knowledgeable and helped me walk through the wh...

Read full review
5

Bought a Grille for my 2006 Cadillac Escalade. Ordered the right one and was sent the right one but once installed it wa...

Read full review

Discounted Wheel Warehouse and Carid Most Critical Reviews

Lowest rated reviews
1

order a set of 22 inches rims sells rep put me in for a set of 20 . When I told them about there era . They tells me it...

Read full review
1

Ordered rims and tires 2 weeks ago. Was told I would have them by the end of the week - then this changed because they c...

Read full review
1

I previously worked there... this company is fraud so I QUIT!!!!! The sales rep will deal with you to get their...

Read full review
1

Recommenended wrong item, sent a broken one, would not take back. Worst company i have ever dealt with. Called them over...

Read full review

Discounted Wheel Warehouse and Carid Latest Reviews

Recent published reviews
1.3

Most unprofessional call center in history! Operator takes 15+ mins to answer. The sales rep you buy your rims from...

Read full review
1

Worst customer service!!! I ordered a tonneau cover and got the item it was missing parts. I called the customer...

Read full review
1

No communication, have not received rims and tire package as of 5/19th Their 800 number does not work (hangs up, or take...

Read full review
1.3

Good day, i haven't received the tonneau cover order on 5/13/20. Shipping date was 5/15/20. I spoke with serveral reps...

Read full review

Discounted Wheel Warehouse and Carid Products and Services

Most reviewed product and services
  • Discounted Wheel Warehouse Shipping Service (37 reviews)
  • Discounted Wheel Warehouse Customer Care (21 reviews)
  • Discounted Wheel Warehouse Sales Representative (2 reviews)
  • Carid Shipping Service (243 reviews)
  • Carid Customer Care (158 reviews)
  • Carid Auto Part (22 reviews)