PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Discounted Wheel Warehouse and Carid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Discounted Wheel Warehouse
Carid

Discounted Wheel Warehouse and Carid Overview

Total reviews
171
1072
Company responses
0
0
Issues resolved
0
19

Discounted Wheel Warehouse and Carid Consumer Ratings

Rank
92 out of 411 in Auto Parts and Accessories category
114 out of 411 in Auto Parts and Accessories category
Product or Service Quality
71 in category
82 in category
Price Affordability
73 in category
88 in category
Exchange, Refund and Cancellation Policy
75 in category
78 in category
Turnaround Time
72 in category
87 in category

Discounted Wheel Warehouse and Carid Rating Details

Product or Service Quality
1.5 (72 reviews)
1.4 (563 reviews)
Reviewer's quote

terrible customer service. Bought 4 tires, received 2. Trying to contact and get the shipping information on second pair - could not get it...

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Absolutely no help whatsoever from the Customer Service Dept. The representative had no idea what my part was. A rubber seal was sent with no way to attach it...

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Price Affordability
2.4 (71 reviews)
2.1 (480 reviews)
Reviewer's quote

...This should not be coming out of my pocket since everything was supposed to be included in original price which was paid in full first day they requested money..

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I had them strung me for a rebuilt steering rack for 4 or 5 months, with them keeping my $800 purchase price, plus more than $300 for core charges. Once I cancelled the order I called an old friend whose napa store Took one whole day to put the right part in front of me on his counter at a lower...

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Exchange, Refund and Cancellation Policy
1.2 (70 reviews)
1.2 (538 reviews)
Reviewer's quote

This time the lady who answered the phone told me that I scratched the rims and the manager isn't going to exchange nor give me a refund for their scratched up rims that they sent to me. This company cant be doing well, because if they were they would have exchanged the wheels or refunded my money...

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...The tires/wheels come in staggered but the sales rep said that wouldnt matter Carid wheels They did not fit and I have yet to get a response, exchange or a refund..

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Turnaround Time
1.6 (68 reviews)
1.4 (477 reviews)
Reviewer's quote

...Such a waste a time and a trash company :angry:..

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...Frustrated and sitting without my parts or my car, I called and I can't even begin to complain about the absurd response time and my hold time. COVID or not. It took a couple HOURS to finally talk to someone...

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Discounted Wheel Warehouse and Carid Pros and Cons

Pros
  • Never again
  • Fair price
  • Competitive prices
  • Shop on-line
  • Website
  • Products
Cons
  • Massive wait times when calling
  • Unprofessional demeanor
  • Poor customer service
  • Poor customer service
  • Lack of customer service
  • Selling things thats not in stock

Discounted Wheel Warehouse and Carid Most Positive Reviews

Top rated reviews
5

I have purchased 3 sets of wheels from everything from a car to two 2500 HD 's . The service was great . The shipping...

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5

I've had nothing but great experiences with Carid.com. Great customer service and very fair prices.

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5

Purchased wheels and tires for my Ford Mustang GT. The rep was great and knowledgeable and helped me walk through the wh...

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5

Bought a Grille for my 2006 Cadillac Escalade. Ordered the right one and was sent the right one but once installed it wa...

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Discounted Wheel Warehouse and Carid Most Critical Reviews

Lowest rated reviews
1

order a set of 22 inches rims sells rep put me in for a set of 20 . When I told them about there era . They tells me it...

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1

Ordered rims and tires 2 weeks ago. Was told I would have them by the end of the week - then this changed because they c...

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1

I previously worked there... this company is fraud so I QUIT!!!!! The sales rep will deal with you to get their...

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1

Recommenended wrong item, sent a broken one, would not take back. Worst company i have ever dealt with. Called them over...

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Discounted Wheel Warehouse and Carid Latest Reviews

Recent published reviews
1

I purchased wheels and tires from discounted wheel warehouse but upon receipt of the wheels I noticed some scratches on...

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No votes

I want to cancel my order...... the order is #35009298, I ordered this about 3 months ago and haven't received any...

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1.3

Most unprofessional call center in history! Operator takes 15+ mins to answer. The sales rep you buy your rims from...

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2

Been waiting for 2 months for my fog lights

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Discounted Wheel Warehouse and Carid Products and Services

Most reviewed product and services
  • Discounted Wheel Warehouse Shipping Service (37 reviews)
  • Discounted Wheel Warehouse Customer Care (21 reviews)
  • Discounted Wheel Warehouse Sales Representative (2 reviews)
  • Carid Shipping Service (245 reviews)
  • Carid Customer Care (161 reviews)
  • Carid Auto Part (22 reviews)