PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carid and Discounted Wheel Warehouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carid
Discounted Wheel Warehouse

Carid and Discounted Wheel Warehouse Overview

Total reviews
1073
171
Company responses
0
0
Issues resolved
19
0

Carid and Discounted Wheel Warehouse Consumer Ratings

Rank
113 out of 413 in Auto Parts and Accessories category
92 out of 413 in Auto Parts and Accessories category
Product or Service Quality
79 in category
70 in category
Exchange, Refund and Cancellation Policy
75 in category
71 in category
Price Affordability
86 in category
71 in category
Turnaround Time
84 in category
71 in category

Carid and Discounted Wheel Warehouse Rating Details

Product or Service Quality
1.4 (564 reviews)
1.5 (72 reviews)
Reviewer's quote

Absolutely no help whatsoever from the Customer Service Dept. The representative had no idea what my part was. A rubber seal was sent with no way to attach it...

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terrible customer service. Bought 4 tires, received 2. Trying to contact and get the shipping information on second pair - could not get it...

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Exchange, Refund and Cancellation Policy
1.2 (539 reviews)
1.2 (70 reviews)
Reviewer's quote

...THE SITE EVEN SAID ,"EVERYONE MAKES MISTAKES ,SO CANCELLATION IS NO PROBLEM. THE SITE HIGH LIGHTED "CANCELLATION REQUESTED. i RECEIVED NO RESPONCE UNTIL I SENT ANOTHER EMAIL TO FOLLOWUP...

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This time the lady who answered the phone told me that I scratched the rims and the manager isn't going to exchange nor give me a refund for their scratched up rims that they sent to me. This company cant be doing well, because if they were they would have exchanged the wheels or refunded my money...

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Price Affordability
2.1 (481 reviews)
2.4 (71 reviews)
Reviewer's quote

I had them strung me for a rebuilt steering rack for 4 or 5 months, with them keeping my $800 purchase price, plus more than $300 for core charges. Once I cancelled the order I called an old friend whose napa store Took one whole day to put the right part in front of me on his counter at a lower...

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...This should not be coming out of my pocket since everything was supposed to be included in original price which was paid in full first day they requested money..

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Turnaround Time
1.4 (477 reviews)
1.6 (68 reviews)
Reviewer's quote

...Frustrated and sitting without my parts or my car, I called and I can't even begin to complain about the absurd response time and my hold time. COVID or not. It took a couple HOURS to finally talk to someone...

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...Such a waste a time and a trash company :angry:..

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Carid and Discounted Wheel Warehouse Pros and Cons

Pros
  • Shop on-line
  • Website
  • Products
  • Never again
  • Fair price
  • Competitive prices
Cons
  • Poor customer service
  • Lack of customer service
  • Selling things thats not in stock
  • Massive wait times when calling
  • Unprofessional demeanor
  • Poor customer service

Carid and Discounted Wheel Warehouse Most Positive Reviews

Top rated reviews
5

I've had nothing but great experiences with Carid.com. Great customer service and very fair prices.

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5

I have purchased 3 sets of wheels from everything from a car to two 2500 HD 's . The service was great . The shipping...

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5

Bought a Grille for my 2006 Cadillac Escalade. Ordered the right one and was sent the right one but once installed it wa...

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5

Purchased wheels and tires for my Ford Mustang GT. The rep was great and knowledgeable and helped me walk through the wh...

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Carid and Discounted Wheel Warehouse Most Critical Reviews

Lowest rated reviews
1

Ordered rims and tires 2 weeks ago. Was told I would have them by the end of the week - then this changed because they c...

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1

order a set of 22 inches rims sells rep put me in for a set of 20 . When I told them about there era . They tells me it...

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1

Recommenended wrong item, sent a broken one, would not take back. Worst company i have ever dealt with. Called them over...

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1

I previously worked there... this company is fraud so I QUIT!!!!! The sales rep will deal with you to get their...

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Carid and Discounted Wheel Warehouse Latest Reviews

Recent published reviews
1.7

I ORDERED TRUCK PARTS FOR MY NEW FRONTEER PICKUP. I FOUND THE SITE ,ODERED THE PART THE REALIZED THE SHIPPING WAS TWICE...

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1

I purchased wheels and tires from discounted wheel warehouse but upon receipt of the wheels I noticed some scratches on...

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No votes

I want to cancel my order...... the order is #35009298, I ordered this about 3 months ago and haven't received any...

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1.3

Most unprofessional call center in history! Operator takes 15+ mins to answer. The sales rep you buy your rims from...

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Carid and Discounted Wheel Warehouse Products and Services

Most reviewed product and services
  • Carid Shipping Service (245 reviews)
  • Carid Customer Care (161 reviews)
  • Carid Auto Part (22 reviews)
  • Discounted Wheel Warehouse Shipping Service (37 reviews)
  • Discounted Wheel Warehouse Customer Care (21 reviews)
  • Discounted Wheel Warehouse Sales Representative (2 reviews)