PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carhop and Drivetime as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carhop

Carhop

1.4
Drivetime

Drivetime

Has Verified Representatives
2.8
Carhop
Drivetime

Carhop and Drivetime Overview

Total reviews
551
1085
Company responses
0
720
Issues resolved
2
11

Carhop and Drivetime Consumer Ratings

Rank
1086 out of 4374 in Dealers category
298 out of 4374 in Dealers category
Customer service
555 in category
458 in category
Website
888 in category
583 in category
Diversity of Products or Services
823 in category
709 in category
Location
811 in category
529 in category

Carhop and Drivetime Rating Details

Customer service
1.3 (165 reviews)
1.6 (288 reviews)
Reviewer's quote

Spoke to customer service today they said they was going to enable my vehicle for my payment at 345 she was giving money to tomorrow to 2 p. m. but unfortunately the vehicle will not start..

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The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

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Website
1.5 (158 reviews)
2.3 (264 reviews)
Reviewer's quote

...I will definitely refer them to this website..

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...We looked on the Drivetime website and found so many nice suv’s, pretty decent prices with low mileage. With our preapproval we were specifically told on the phone that with our specific down payment we could drive any car home they had on the lot! Any car. This is not the case...

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Diversity of Products or Services
1.3 (146 reviews)
1.9 (254 reviews)
Reviewer's quote

Got my PT cruiser 3 years ago, had to spend 400 after 3rd month, had about 2k left to pay, was sent email to trade up. Went in the Lakewood store and had to pay an additional 500 to trade. Well the PT was such a piece of crap I fell into the trap again. Got a 08 Jeep Compass at the end of November,...

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I would of never agreed to had that stuff added and never used any of these services. The car I bought was never supposed to be wrecked but both front and rear bumper covers was repainted poorly and paint flaked off in spots. It was end of the day and they barley got my stuff done before closing...

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Location
1.6 (145 reviews)
2.7 (252 reviews)
Reviewer's quote

The staff in the carhop location in Sacramento are amazing and so helpful. However the business ultimately, which is out of the employee's hands, is bs. The warrenty offered is very picky and doesn't last...

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...Well the Schaumburg location is closed down so I called another location and they said it is not true and that you need to have $4500 or less to upgrade. I am so pissed. I would have never bought the car if I could not upgrade in 6 months...

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Carhop and Drivetime Pros and Cons

Pros
  • That i was able to be financed with my credit
  • Low-price deal
  • Repair done
  • Ease of buying
  • Customer service
  • Car
Cons
  • Lousy cars
  • Customer service
  • Poor quality car
  • Customer service
  • No customer appreciation
  • Customer support

Carhop and Drivetime Most Positive Reviews

Top rated reviews
5

Carhop is not easy or fast, but they are racsist.

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5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

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5

The carhop in Carnegie pa is where I went to get my Truck. The staff was very friendly and professional. They helped me...

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5

SOME of the Customer service reps are HORRIBLE and DISRESPECTFUL!
#ionlyagreedtosubmit

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Carhop and Drivetime Most Critical Reviews

Lowest rated reviews
1

Sold me a ford Taurus when I was in time of need, I would of lost my job without a car. I just got rid of my other car t...

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1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

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1

I am writing this on behalf of my co-worker.

My co-worker purchased a car from CarHop in January 2014. She purchased...

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1

Bought an extended warrenty in our van . ac quit working. window motor broke. took the vehicle to get it repaired. only...

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Carhop and Drivetime Latest Reviews

Recent published reviews
1.4

Got my PT cruiser 3 years ago, had to spend 400 after 3rd month, had about 2k left to pay, was sent email to trade up....

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1

when i look at the truck it look good after buying it found out a lot of body work done to it wash it it body filler...

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1.3

I bought a car from them almost 2 years ago and everything was fine in the first year or so then my transmission went...

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2.1

I bought a 2016 jeep compass from them. I am within 3yr warranty mileage. In less than a year a faulty throttle body...

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Carhop and Drivetime Products and Services

Most reviewed product and services
  • Carhop Customer Care (30 reviews)
  • Carhop Loan (20 reviews)
  • Carhop Auto Loan (19 reviews)
  • Drivetime Warranty (73 reviews)
  • Drivetime Customer Care (72 reviews)
  • Drivetime Loan (63 reviews)