PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carhop and Drivetime as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carhop

Carhop

1.4
Drivetime

Drivetime

Has verified representatives
2.8
Carhop
Drivetime

Carhop and Drivetime Overview

Total reviews
548
1074
Company responses
0
710
Issues resolved
2
11

Drivetime was first mentioned on PissedConsumer on Jul 30, 2007 and since then this brand received 1074 reviews. It is 526 reviews more than Carhop received since Jun 2, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Drivetime customer support team than with Carhop customer service.

Carhop and Drivetime Consumer Ratings

Rank
972 out of 5290 in Dealers category
268 out of 5290 in Dealers category
Customer service
511 in category
415 in category
Website
816 in category
524 in category
Staff
586 in category
465 in category

According to consumer ratings and reviews, Drivetime ranks 704 points higher in the Dealers category than Carhop. People gave Carhop 1.3 stars for Customer service criterion in Dealers category and it is 1281 points higher than the worst rated brand in this category. At the same time, Drivetime was rated 1.6 stars for Customer service criterion in this category and it is 1377 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Drivetime has a higher rating than Carhop. Regarding Staff criterion, consumers gave Carhop 1.5 stars and it is 67% greater than other in category. Drivetime however was rated 2 stars and it is 74% greater than other in category.

Carhop and Drivetime Rating Details

Customer service
1.3 (162 reviews)
1.6 (282 reviews)
Reviewer's quote

Spoke to customer service today they said they was going to enable my vehicle for my payment at 345 she was giving money to tomorrow to 2 p. m. but unfortunately the vehicle will not start..

Devaney

The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

John m
Website
1.5 (155 reviews)
2.4 (258 reviews)
Reviewer's quote

...I will definitely refer them to this website..

Ronnesha

...We looked on the Drivetime website and found so many nice suv’s, pretty decent prices with low mileage. With our preapproval we were specifically told on the phone that with our specific down payment we could drive any car home they had on the lot! Any car. This is not the case...

Blanca
Staff
1.5 (153 reviews)
2 (279 reviews)
Reviewer's quote

The staff in the carhop location in Sacramento are amazing and so helpful. However the business ultimately, which is out of the employee's hands, is bs. The warrenty offered is very picky and doesn't last...

Amanda B

I am not a car expert nor a mechanic so I trust the judgement and assurance from the staff. They disclose that there was a recall on the vehicle and all I have to do is to bring it to FORD. It took about 1 month before FORD can put me in the schedule and finally about September FORD diagnose the...

Rya

Carhop and Drivetime Pros and Cons

Pros
  • That i was able to be financed with my credit
  • Low-price deal
  • Repair done
  • Ease of buying
  • Customer service
  • Car
Cons
  • Lousy cars
  • Customer service
  • Poor quality car
  • Customer service
  • No customer appreciation
  • Customer support

Carhop and Drivetime Most Positive Reviews

Top rated reviews
5

Carhop is not easy or fast, but they are racsist.

5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

Carhop and Drivetime Most Critical Reviews

Lowest rated reviews
1

Sold me a ford Taurus when I was in time of need, I would of lost my job without a car. I just got rid of my other car t...

1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

Carhop and Drivetime Latest Reviews

Recent published reviews

This company misrepresented themselves. My son bought a car from them and before 90 days was up the throttle body and...

Read all 548 reviews
1

I talked to your sales rep who lied. This was over a month of call and speaking to him. I asked the questions about the...

Read all 897 reviews

Carhop and Drivetime Products and Services

Most reviewed product and services
  • Carhop Customer Care (30 reviews)
  • Carhop Loan (20 reviews)
  • Carhop Auto Loan (19 reviews)
  • Drivetime Warranty (73 reviews)
  • Drivetime Customer Care (72 reviews)
  • Drivetime Loan (61 reviews)