PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carhop and Clay Cooley as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carhop
Clay Cooley

Carhop and Clay Cooley Overview

Total reviews
548
336
Company responses
0
0
Issues resolved
2
0

Carhop was first mentioned on PissedConsumer on Jun 2, 2010 and since then this brand received 548 reviews. It is 212 reviews more than Clay Cooley received since Jan 17, 2008.

Carhop and Clay Cooley Consumer Ratings

Rank
986 out of 5316 in Dealers category
840 out of 5316 in Dealers category
Customer service
513 in category
472 in category
Website
822 in category
752 in category
Staff
592 in category
590 in category

According to consumer ratings and reviews, Clay Cooley ranks 146 points higher in the Dealers category than Carhop. People gave Carhop 1.3 stars for Customer service criterion in Dealers category and it is 1295 points higher than the worst rated brand in this category. At the same time, Clay Cooley was rated 1.4 stars for Customer service criterion in this category and it is 1336 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Clay Cooley has a higher rating than Carhop. Regarding Staff criterion, consumers gave Carhop 1.5 stars and it is 67% greater than other in category. Clay Cooley however was rated 1.5 stars and it is 67% greater than other in category.

Carhop and Clay Cooley Rating Details

Customer service
1.3 (162 reviews)
1.4 (141 reviews)
Reviewer's quote

Spoke to customer service today they said they was going to enable my vehicle for my payment at 345 she was giving money to tomorrow to 2 p. m. but unfortunately the vehicle will not start..

Devaney

WORST CUSTOMER SERVICE EVER I went to the 700 E. Airport Freeway Irving location to purchase a Mercedes Benz G63 priced at 94k. I contacted the location to confirm the vehicle was available as the vehicle was an internet sale...

Joshua
Website
1.5 (155 reviews)
1.8 (109 reviews)
Reviewer's quote

...I will definitely refer them to this website..

Ronnesha

...I never got it so I decided to go online to the website myself and i completed the application. I called Brittany back and some guy got on the phone named JT and he wanted my pay stubs and I sent everything to him. It has been over a week and nobody has called me back or anything...

PissedConsumer1123912
Staff
1.5 (153 reviews)
1.5 (137 reviews)
Reviewer's quote

The staff in the carhop location in Sacramento are amazing and so helpful. However the business ultimately, which is out of the employee's hands, is bs. The warrenty offered is very picky and doesn't last...

Amanda B

...God bless Clay Cooley and his staff. Had a GREAT experience!!! Thanks alot… ..

PissedConsumer960358

Carhop and Clay Cooley Pros and Cons

Pros
  • That i was able to be financed with my credit
  • Low-price deal
  • Repair done
  • Looking for an attorney to take mu case
  • Filed a consumer report
  • Young salesman
Cons
  • Lousy cars
  • Customer service
  • Poor quality car
  • Customer service
  • Repair service department
  • Company lying to me

Carhop and Clay Cooley Most Positive Reviews

Top rated reviews
5

Carhop is not easy or fast, but they are racsist.

5

I want to congratulate Rebecca in Finance for being very polite and professional. She made buying a car effortless. I...

Carhop and Clay Cooley Most Critical Reviews

Lowest rated reviews
1

Sold me a ford Taurus when I was in time of need, I would of lost my job without a car. I just got rid of my other car t...

1

The majority of Clay Cooley employees that I have encountered are rude and need extra training on customer service. ...

Carhop and Clay Cooley Latest Reviews

Recent published reviews

This company misrepresented themselves. My son bought a car from them and before 90 days was up the throttle body and...

Read all 548 reviews
1

Bought my new Nissan truck from Clay Cooley Nissan when they owned the dealership in South Austin back in Jan 2015. Paid...

Read all 336 reviews

Carhop and Clay Cooley Products and Services

Most reviewed product and services
  • Carhop Customer Care (30 reviews)
  • Carhop Loan (20 reviews)
  • Carhop Auto Loan (19 reviews)
  • Clay Cooley Customer Care (45 reviews)
  • Clay Cooley Sales Representative (22 reviews)
  • Clay Cooley Loan (11 reviews)