PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carhop and Carmax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carhop
Carmax

Carhop and Carmax Overview

Total reviews
551
1187
Company responses
0
0
Issues resolved
2
2

Carhop and Carmax Consumer Ratings

Rank
1089 out of 4378 in Dealers category
709 out of 4378 in Dealers category
Customer service
560 in category
430 in category
Website
891 in category
516 in category
Diversity of Products or Services
827 in category
497 in category
Location
813 in category
522 in category

Carhop and Carmax Rating Details

Customer service
1.3 (165 reviews)
1.7 (299 reviews)
Reviewer's quote

Spoke to customer service today they said they was going to enable my vehicle for my payment at 345 she was giving money to tomorrow to 2 p. m. but unfortunately the vehicle will not start..

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...Carmax tries to accomodate you to maintain good customer service, but the product that they sell is not very good. My next step is to call Chrysler Jeep Customer Service..

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Website
1.5 (158 reviews)
2.7 (237 reviews)
Reviewer's quote

...I will definitely refer them to this website..

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...AND when you look on their website, where it says contact us theres nothing listed!..

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Diversity of Products or Services
1.3 (146 reviews)
2.4 (224 reviews)
Reviewer's quote

Got my PT cruiser 3 years ago, had to spend 400 after 3rd month, had about 2k left to pay, was sent email to trade up. Went in the Lakewood store and had to pay an additional 500 to trade. Well the PT was such a piece of crap I fell into the trap again. Got a 08 Jeep Compass at the end of November,...

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...CarMax is a billion dollar company they can afford to put better quality products in their cars and get better mechanics but they don't. Lastly proceed with caution with any used dealership. CarMax does buy some cars that have been in accidents and they will tell you that...

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Location
1.6 (145 reviews)
2.7 (237 reviews)
Reviewer's quote

The staff in the carhop location in Sacramento are amazing and so helpful. However the business ultimately, which is out of the employee's hands, is bs. The warrenty offered is very picky and doesn't last...

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I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job...

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Carhop and Carmax Pros and Cons

Pros
  • That i was able to be financed with my credit
  • Low-price deal
  • Repair done
  • Variety of cars
  • Selection of cars
  • Nice showroom
Cons
  • Lousy cars
  • Customer service
  • Poor quality car
  • Customer service
  • Car histories
  • Service manager

Carhop and Carmax Most Positive Reviews

Top rated reviews
5

Carhop is not easy or fast, but they are racsist.

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5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

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5

The carhop in Carnegie pa is where I went to get my Truck. The staff was very friendly and professional. They helped me...

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5

My son financed a car from car max in Augusta ga 3/5/15 for $13.550.dollars after taxes and finance charges the car ...

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Carhop and Carmax Most Critical Reviews

Lowest rated reviews
1

Sold me a ford Taurus when I was in time of need, I would of lost my job without a car. I just got rid of my other car t...

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1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

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1

I am writing this on behalf of my co-worker.

My co-worker purchased a car from CarHop in January 2014. She purchased...

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1

We walked in to a carmax lot referred by a coworker. We fell in love with a 2009 Honda civic with 113000 miles under...

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Carhop and Carmax Latest Reviews

Recent published reviews
1.4

Got my PT cruiser 3 years ago, had to spend 400 after 3rd month, had about 2k left to pay, was sent email to trade up....

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1

I have never seen a company more disorganized than CarMax. One day I have entered CarMax and I witnessed an employee by...

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1.3

I bought a car from them almost 2 years ago and everything was fine in the first year or so then my transmission went...

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2.5

I ve been in to my local CarMax in Palm Desert many times, planning to make a change And deciding what I wanted to...

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Carhop and Carmax Products and Services

Most reviewed product and services
  • Carhop Customer Care (30 reviews)
  • Carhop Loan (20 reviews)
  • Carhop Auto Loan (19 reviews)
  • Carmax Repair (64 reviews)
  • Carmax Customer Care (47 reviews)
  • Carmax Oil Change (38 reviews)