PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carhop and Carmax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carhop
Carmax

Carhop and Carmax Overview

Total reviews
548
1168
Company responses
0
0
Issues resolved
2
2

Carmax was first mentioned on PissedConsumer on Oct 30, 2007 and since then this brand received 1168 reviews. It is 620 reviews more than Carhop received since Jun 2, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Carhop customer support team and Carmax customer service.

Carhop and Carmax Consumer Ratings

Rank
986 out of 5316 in Dealers category
629 out of 5316 in Dealers category
Customer service
513 in category
389 in category
Website
822 in category
466 in category
Staff
592 in category
482 in category

According to consumer ratings and reviews, Carmax ranks 357 points higher in the Dealers category than Carhop. People gave Carhop 1.3 stars for Customer service criterion in Dealers category and it is 1295 points higher than the worst rated brand in this category. At the same time, Carmax was rated 1.7 stars for Customer service criterion in this category and it is 1419 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Carmax has a higher rating than Carhop. Regarding Staff criterion, consumers gave Carhop 1.5 stars and it is 67% greater than other in category. Carmax however was rated 1.9 stars and it is 73% greater than other in category.

Carhop and Carmax Rating Details

Customer service
1.3 (162 reviews)
1.7 (289 reviews)
Reviewer's quote

Spoke to customer service today they said they was going to enable my vehicle for my payment at 345 she was giving money to tomorrow to 2 p. m. but unfortunately the vehicle will not start..

Devaney

...Carmax tries to accomodate you to maintain good customer service, but the product that they sell is not very good. My next step is to call Chrysler Jeep Customer Service..

Jasmine
Website
1.5 (155 reviews)
2.7 (229 reviews)
Reviewer's quote

...I will definitely refer them to this website..

Ronnesha

I was shopping for a car at Carmax website in Loveland , CO. and I had found one I liked so I did a pre qualify on there website entering the information they asked for. For the income amount I entered the annual amount that I get because from previous applications I have done because that's what...

Rickia
Staff
1.5 (153 reviews)
1.9 (253 reviews)
Reviewer's quote

The staff in the carhop location in Sacramento are amazing and so helpful. However the business ultimately, which is out of the employee's hands, is bs. The warrenty offered is very picky and doesn't last...

Amanda B

...retired staff sargent shunnarah U. S army..

suheil s

Carhop and Carmax Pros and Cons

Pros
  • That i was able to be financed with my credit
  • Low-price deal
  • Repair done
  • Variety of cars
  • Selection of cars
  • Friendly
Cons
  • Lousy cars
  • Customer service
  • Poor quality car
  • Customer service
  • Car histories
  • Service manager

Carhop and Carmax Most Positive Reviews

Top rated reviews
5

Carhop is not easy or fast, but they are racsist.

5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

Carhop and Carmax Most Critical Reviews

Lowest rated reviews
1

Sold me a ford Taurus when I was in time of need, I would of lost my job without a car. I just got rid of my other car t...

1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

Carhop and Carmax Latest Reviews

Recent published reviews

This company misrepresented themselves. My son bought a car from them and before 90 days was up the throttle body and...

Read all 548 reviews
1

I bought a 2014 Corolla with lo miles and the CarMax dealer in king of Prussia inspected it but when i took it to my...

Read all 1168 reviews

Carhop and Carmax Products and Services

Most reviewed product and services
  • Carhop Customer Care (30 reviews)
  • Carhop Loan (20 reviews)
  • Carhop Auto Loan (19 reviews)
  • Carmax Repair (63 reviews)
  • Carmax Customer Care (47 reviews)
  • Carmax Oil Change (38 reviews)