PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carfax and Carmax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carfax
Carmax

Carfax and Carmax Overview

Total reviews
246
1165
Company responses
0
0
Issues resolved
2
2

Carmax was first mentioned on PissedConsumer on Oct 30, 2007 and since then this brand received 1165 reviews. It is 919 reviews more than Carfax received since Jul 24, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Carfax customer support team than with Carmax customer service.

Carfax and Carmax Consumer Ratings

Rank
99 out of 1243 in Auto category
614 out of 5345 in Dealers category
Customer service
68 in category
380 in category
Website
83 in category
444 in category
Product or Service Quality
67 in category
425 in category

Carfax and Carmax Rating Details

Customer service
1.1 (54 reviews)
1.7 (287 reviews)
Reviewer's quote

...Email complaints denied, no phone customer service!!!..

John P

I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job...

DeAmbreus J
Website
1.3 (47 reviews)
2.7 (228 reviews)
Reviewer's quote

...No email I'd on website..

PissedConsumer1054290

Twice Carmax failed! We found a car we wanted on Carmax's website. We had the loan pre-approved. First time, we put the car on hold via the website and later that night requested it transferred to the Bristol office...

Aquilla
Product or Service Quality
1.2 (43 reviews)
1.7 (246 reviews)
Reviewer's quote

I was thinking about buying a truck! someone told me to do a Carfax report. So I went online wanted one report on the vehicle for $39.99 entered my credit card info and did not get a report, just charged my credit card $99.99 and said I have 6 reports in my account. I did not order 6, I ordered...

George D

They had a great training program in Service and Sales. But all that changed when Austin Ligon retired as CEO and Tom Folliard took over. Then they got rid of all the great mechanics, did away with the complete inspection program, provided cheap tools for the mechanics and hired mechanics they...

PissedConsumer1563279

Carfax and Carmax Pros and Cons

Pros
  • I liked being able to research vin prior to testing vehicle
  • Great website and report
  • Quick refund after talking to someone
  • Friendly
  • Ease of the process
  • Variety of cars
Cons
  • Incorrect facts
  • Reporting false information
  • Report false information
  • Customer service
  • Car histories
  • Service manager

Carfax and Carmax Most Positive Reviews

Top rated reviews
5

I have owned my H2 for over 8 years. Car Fax falsely reported it as wrecked during this time frame. It never happened....

5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

Carfax and Carmax Most Critical Reviews

Lowest rated reviews
1

I went to trade in my car the other day, they pulled the Carfax and it said that the airbags were deployed? I have...

1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

Carfax and Carmax Latest Reviews

Recent published reviews

I have a problem with my car fax report I don't know how my mileage is not true and I went by the mechanic and he tell m...

Read all 246 reviews
1

They will ruin your credit by continuing to apply for loans even if you tell them you already purchased elsewhere!

Read all 1165 reviews

Carfax and Carmax Products and Services

Most reviewed product and services
  • Carfax Vehicle History Report (89 reviews)
  • Carfax Customer Care (5 reviews)
  • Carfax Trade-in (1 review)
  • Carmax Repair (62 reviews)
  • Carmax Customer Care (47 reviews)
  • Carmax Oil Change (38 reviews)