PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about University Hospital and CareNow as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

University Hospital
CareNow

University Hospital and CareNow Overview

Total reviews 58 129
Company responses 0 0
Issues resolved 0 1

University Hospital and CareNow Consumer Ratings

Rank
409 out of 2074 in Hospitals, Clinics and Medical Centers category
346 out of 2074 in Hospitals, Clinics and Medical Centers category
Customer service
287 in category
251 in category
Reliability
244 in category
240 in category
Product or Service Quality
251 in category
201 in category
Value for money
240 in category
220 in category

University Hospital and CareNow Rating Details

Customer service
1.2 (29 reviews)
1.4 (60 reviews)
Reviewer's quote

My complaint is how poorly they approach providing access to customer service. In their world, they schedule to the minute, yet let customers wait extremely long times to contact them. Some advise provided me early in business, was: call in yourself and see what your customers experience - it might...

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Set up an online appointment and they called the wrong number Came in a made an appointment , went home, was called they were ready and have been here almost 2 hours This is horrific customer service..

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Reliability
1.3 (27 reviews)
1.3 (50 reviews)
Reviewer's quote

I had University Hospitals Physician Services in August 2020 and did not get billed until October 2020. The bill arrived as being PAST DUE with the due date as UPON RECEIPT. I called costumer service to ask how the first bill Ive received from them could be past due and got in their call back cuing...

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I came in on October 24,2020. Waited two hours to be seen by a doctor because I am sick for a week and nothing generic is helping. I see the nurse practitioner and they give me a covid test then have me leave. I already tested negative for covid and demanded to be seen for what I actually have. I...

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Product or Service Quality
1.5 (24 reviews)
1.8 (57 reviews)
Reviewer's quote

...The office is at the Management Service Center and I went there and spoke to a secretary who came down to the lobby to talk to me. This was before I got the letter claiming zero responsibility. She assured someone was going to call me back...

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...he staff going with her sick gossiping--then i am not sure why the doctor discusses my case with the rest of the staff including her--they are awful and their service sucks--they gave me a stack of sheets and did NOT go over not one of them regarding post visit care--they are all so fake and act like they are being nice, smile in your face and then go behind the walls to gossip--I hate care now, the customer service sucks big and I wish that i did not have to go there for any reason--i am kind of forced to go ...

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Value for money
1.3 (24 reviews)
1.5 (41 reviews)
Reviewer's quote

Pregnant, long long waits for prescheduled appts. Drs are abrupt, and are not personable at all. You do not see same dr &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; each dr are not familiar with your case. La

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...!!!! to get the refund of your money. ....

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University Hospital and CareNow Pros and Cons

Pros
  • Women at kent imaging
  • Large organization with many recourses
  • Dr imes
  • Dis like
  • Location
Cons
  • Lack of respect to the patient
  • Staff
  • Poor customer service
  • Only want money not into to it to heal people
  • No duty to patient
  • Ignores and fails to review specialist recommendation

University Hospital and CareNow Most Positive Reviews

Top rated reviews
3.1

I was on 10 ns for 2 weeks and a couple of days! I met some great nurses such as Andy, Ms kayla , Ms Jennifer and Ms...

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5

Went to fossil creek carenow Fort Worth Tx three and half hours later we were out the door we did web check in I don't r...

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No votes
5

Today is March 11, 2019 . I needed to get two prescriptions refilled, the previous clinic dropped my insurance unexpecte...

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University Hospital and CareNow Most Critical Reviews

Lowest rated reviews
1

In short, I went to the Parma Medical Center branch (their urgent care non-emergency center) under the fear of a broken...

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1

I was given Tramadol which is dangerous for asthma patients. They ignored that on my chart. They told me my xray was...

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1

I haaaaaaate this hospital. I'm in severe pain and I've been here for 11 hours waiting to be seen and released. I could...

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1

I first called Care Now for a work related injury. After violating Hippa law of naming several patients that may have b...

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University Hospital and CareNow Latest Reviews

Recent published reviews
No votes

I am contacting you because the traditional method of calling isn't working. I'm a new customer. I called to make an app...

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No votes

Hi, I know that there is pcr test provided for traveling at Dallas airport. To travel to Japan, a test within 72 hours...

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1.9

I had University Hospitals Physician Services in August 2020 and did not get billed until October 2020. The bill...

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1

I came in on October 24,2020. Waited two hours to be seen by a doctor because I am sick for a week and nothing generic...

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University Hospital and CareNow Products and Services

Most reviewed product and services
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