PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Quest Diagnostics and CareNow as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Quest Diagnostics
CareNow

Quest Diagnostics and CareNow Overview

Total reviews
358
125
Company responses
0
0
Issues resolved
1
1

Quest Diagnostics was first mentioned on PissedConsumer on Aug 2, 2011 and since then this brand received 358 reviews. It is 233 reviews more than CareNow received since Apr 7, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with CareNow customer support team than with Quest Diagnostics customer service.

Quest Diagnostics and CareNow Consumer Ratings

Rank
283 out of 2625 in Hospitals, Clinics and Medical Centers category
287 out of 2625 in Hospitals, Clinics and Medical Centers category
Customer service
235 in category
232 in category
Staff
288 in category
252 in category
Product or Service Quality
189 in category
178 in category

According to consumer ratings and reviews, Quest Diagnostics ranks 4 points higher in the Hospitals, Clinics and Medical Centers category than CareNow. People gave Quest Diagnostics 1.4 stars for Customer service criterion in Hospitals, Clinics and Medical Centers category and it is 536 points higher than the worst rated brand in this category. At the same time, CareNow was rated 1.4 stars for Customer service criterion in this category and it is 539 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that CareNow has a higher rating than Quest Diagnostics. Regarding Product or Service Quality criterion, consumers gave Quest Diagnostics 1.7 stars and it is 75% greater than other in category. CareNow however was rated 1.8 stars and it is 77% greater than other in category.

Quest Diagnostics and CareNow Rating Details

Customer service
1.4 (163 reviews)
1.4 (58 reviews)
Reviewer's quote

...Such bad customer service!’..

PissedConsumer1697346

Set up an online appointment and they called the wrong number Came in a made an appointment , went home, was called they were ready and have been here almost 2 hours This is horrific customer service..

PissedConsumer1709954
Staff
1.6 (148 reviews)
1.8 (57 reviews)
Reviewer's quote

...The staff was very pleasant (5 stars), it would be nice if Quest the company would think of the client a little more..

mark g

SOME of the staff, particularly one lady at the front desk first initial 'M', now the tall skinny one, the ugly duckling--she is the biggest gossiper i have ever seen or hear--she keeps the rest of the staff going with her sick gossiping--then i am not sure why the doctor discusses my case with the...

PissedConsumer1672050
Product or Service Quality
1.7 (133 reviews)
1.8 (55 reviews)
Reviewer's quote

...I’m becoming very frustrated with the poor quality of your company..

Lilliam

...first, I had to listen few times, I let people listening how she speaks, no one else understood, agreed with “ she is UNPROFESSIONAL” for customer service. I called her back for reschedule, she spoke with same attitude, I couldn’t reschedule or I even couldn’t find doctors...

Georgette

Quest Diagnostics and CareNow Pros and Cons

Pros
  • Lab draw tech was skilled
  • Close to my house
  • Locations
  • Dr imes
  • Dis like
  • Location
Cons
  • Customer service
  • Disrespected by employee
  • Lab service
  • Only want money not into to it to heal people
  • Wait time
  • No duty to patient

Quest Diagnostics and CareNow Most Positive Reviews

Top rated reviews
5

I was so happy with this visit to the Lucerne location in Orlando, Fl! The 2 ladies were friendly, fast and efficient!...

5

Went to fossil creek carenow Fort Worth Tx three and half hours later we were out the door we did web check in I don't r...

Quest Diagnostics and CareNow Most Critical Reviews

Lowest rated reviews
1

The first time I went to Quest I had an appointment scheduled for 7am. The Quest employee that was supposed to open the...

1

I was given Tramadol which is dangerous for asthma patients. They ignored that on my chart. They told me my xray was...

Quest Diagnostics and CareNow Latest Reviews

Recent published reviews
5

Nothing Quest didnt do anything wrong. Since Quest was closed, I needed advise as to how to store my sample until...

Read all 358 reviews
1

I went for a pre employment drug screen. After urinating in the cup, the cup was leaking due to *** I had waited 2...

Read all 125 reviews

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