PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Minute Clinic and CareNow as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Minute Clinic
CareNow

Minute Clinic and CareNow Overview

Total reviews
621
125
Company responses
0
0
Issues resolved
9
1

Minute Clinic was first mentioned on PissedConsumer on Dec 17, 2012 and since then this brand received 621 reviews. It is 496 reviews more than CareNow received since Apr 7, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Minute Clinic customer support team and CareNow customer service.

Minute Clinic and CareNow Consumer Ratings

Rank
319 out of 2946 in Hospitals, Clinics and Medical Centers category
284 out of 2946 in Hospitals, Clinics and Medical Centers category
Customer service
238 in category
228 in category
Staff
276 in category
246 in category
Product or Service Quality
215 in category
177 in category

According to consumer ratings and reviews, CareNow ranks 35 points higher in the Hospitals, Clinics and Medical Centers category than Minute Clinic. People gave Minute Clinic 1.3 stars for Customer service criterion in Hospitals, Clinics and Medical Centers category and it is 529 points higher than the worst rated brand in this category. At the same time, CareNow was rated 1.4 stars for Customer service criterion in this category and it is 539 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that CareNow has a higher rating than Minute Clinic. Regarding Product or Service Quality criterion, consumers gave Minute Clinic 1.5 stars and it is 72% greater than other in category. CareNow however was rated 1.8 stars and it is 77% greater than other in category.

Minute Clinic and CareNow Rating Details

Customer service
1.3 (334 reviews)
1.4 (58 reviews)
Reviewer's quote

...For three days I tried to reach their customer service to rectify the situation and each time I was placed on hold for over an hour. I still have not been able to reach anyone. Disgusting!..

PissedConsumer1702984

Set up an online appointment and they called the wrong number Came in a made an appointment , went home, was called they were ready and have been here almost 2 hours This is horrific customer service..

PissedConsumer1709954
Staff
1.6 (320 reviews)
1.8 (57 reviews)
Reviewer's quote

...The computer shouldn’t accept signups unless staff WILL stay to see the patient..

Mark B

SOME of the staff, particularly one lady at the front desk first initial 'M', now the tall skinny one, the ugly duckling--she is the biggest gossiper i have ever seen or hear--she keeps the rest of the staff going with her sick gossiping--then i am not sure why the doctor discusses my case with the...

PissedConsumer1672050
Product or Service Quality
1.5 (287 reviews)
1.8 (55 reviews)
Reviewer's quote

I went in with a lighter case of Poison Ivy. I told the Nurse that Prednisone had worked in the past. She gave me a cream. It didn’t work. In order to get a hold of her I had to go through the call center and wait 24 hrs for a call back. Then she prescribed a light dose of prednisone. It worked but...

Patrick H

So we paid the $125 CoPay while there and then were sent a bill of $165 for the service that day. We've been going back and forth with them and they insist that PPOx is NOT accepted by them but that we're still responsible for this bill. All they had to do was state they didn't take PPOx or that...

John C

Minute Clinic and CareNow Pros and Cons

Pros
  • Friendly nurse practitioner
  • Convenient
  • Care
  • Dr imes
  • Dis like
  • Location
Cons
  • Poor customer service
  • Service
  • Unprofessional service
  • Only want money not into to it to heal people
  • Wait time
  • No duty to patient

Minute Clinic and CareNow Most Positive Reviews

Top rated reviews
5

Before you begin reading all of the negative comments on this message board, I want there to be something positive for y...

5

Went to fossil creek carenow Fort Worth Tx three and half hours later we were out the door we did web check in I don't r...

Minute Clinic and CareNow Most Critical Reviews

Lowest rated reviews
1

Arrived at clinic at 130 pm, sign showed return time of 140pm during lunch. Waited until 210pm nurse returned and said...

1

I was given Tramadol which is dangerous for asthma patients. They ignored that on my chart. They told me my xray was...

Minute Clinic and CareNow Latest Reviews

Recent published reviews
2

unqualified employee (NP). went to do wax removal, Nothing was done. it was first time and will never go back.

Read all 621 reviews
1

I went for a pre employment drug screen. After urinating in the cup, the cup was leaking due to *** I had waited 2...

Read all 125 reviews

Minute Clinic and CareNow Products and Services

Most reviewed product and services
  • Minute Clinic Customer Care (145 reviews)
  • Minute Clinic Medical Care (118 reviews)
  • Minute Clinic Nurse (57 reviews)
  • Carenow Customer Care (27 reviews)
  • Carenow Doctor (25 reviews)
  • Carenow Medical Care (12 reviews)