PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CareNow and Minute Clinic as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CareNow
Minute Clinic

CareNow and Minute Clinic Overview

Total reviews
125
626
Company responses
0
0
Issues resolved
1
9

Minute Clinic was first mentioned on PissedConsumer on Dec 17, 2012 and since then this brand received 626 reviews. It is 501 reviews more than CareNow received since Apr 7, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with CareNow customer support team and Minute Clinic customer service.

CareNow and Minute Clinic Consumer Ratings

Rank
287 out of 2626 in Hospitals, Clinics and Medical Centers category
321 out of 2626 in Hospitals, Clinics and Medical Centers category
Customer service
233 in category
242 in category
Staff
253 in category
286 in category
Product or Service Quality
179 in category
219 in category

According to consumer ratings and reviews, CareNow ranks 34 points higher in the Hospitals, Clinics and Medical Centers category than Minute Clinic. People gave CareNow 1.4 stars for Customer service criterion in Hospitals, Clinics and Medical Centers category and it is 539 points higher than the worst rated brand in this category. At the same time, Minute Clinic was rated 1.3 stars for Customer service criterion in this category and it is 530 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that CareNow has a higher rating than Minute Clinic. Regarding Product or Service Quality criterion, consumers gave CareNow 1.8 stars and it is 77% greater than other in category. Minute Clinic however was rated 1.5 stars and it is 72% greater than other in category.

CareNow and Minute Clinic Rating Details

Customer service
1.4 (58 reviews)
1.3 (338 reviews)
Reviewer's quote

Set up an online appointment and they called the wrong number Came in a made an appointment , went home, was called they were ready and have been here almost 2 hours This is horrific customer service..

PissedConsumer1709954

...For three days I tried to reach their customer service to rectify the situation and each time I was placed on hold for over an hour. I still have not been able to reach anyone. Disgusting!..

PissedConsumer1702984
Staff
1.8 (57 reviews)
1.6 (322 reviews)
Reviewer's quote

SOME of the staff, particularly one lady at the front desk first initial 'M', now the tall skinny one, the ugly duckling--she is the biggest gossiper i have ever seen or hear--she keeps the rest of the staff going with her sick gossiping--then i am not sure why the doctor discusses my case with the...

PissedConsumer1672050

...The computer shouldn’t accept signups unless staff WILL stay to see the patient..

Mark B
Product or Service Quality
1.8 (55 reviews)
1.5 (289 reviews)
Reviewer's quote

...first, I had to listen few times, I let people listening how she speaks, no one else understood, agreed with “ she is UNPROFESSIONAL” for customer service. I called her back for reschedule, she spoke with same attitude, I couldn’t reschedule or I even couldn’t find doctors...

Georgette

... are no longer available to those that work more than one job working mom anybody who has kids and are struggling to get a doctor's appointment their customer service is no longer there for us they have let technology take over which eliminates the walk in....

Heidi A

CareNow and Minute Clinic Pros and Cons

Pros
  • Dr imes
  • Dis like
  • Fact they cared
  • Friendly nurse practitioner
  • Care
  • Convenient
Cons
  • Only want money not into to it to heal people
  • Wait time
  • No duty to patient
  • Poor customer service
  • Service
  • Unprofessional service

CareNow and Minute Clinic Most Positive Reviews

Top rated reviews
5

Went to fossil creek carenow Fort Worth Tx three and half hours later we were out the door we did web check in I don't r...

5

Before you begin reading all of the negative comments on this message board, I want there to be something positive for y...

CareNow and Minute Clinic Most Critical Reviews

Lowest rated reviews
1

I was given Tramadol which is dangerous for asthma patients. They ignored that on my chart. They told me my xray was...

1

Arrived at clinic at 130 pm, sign showed return time of 140pm during lunch. Waited until 210pm nurse returned and said...

CareNow and Minute Clinic Latest Reviews

Recent published reviews
1

I went for a pre employment drug screen. After urinating in the cup, the cup was leaking due to *** I had waited 2...

Read all 125 reviews

We waited for 2 hours she was in with someone and one person before my daughter was sick not happy. After waiting all...

Read all 626 reviews

CareNow and Minute Clinic Products and Services

Most reviewed product and services
  • Carenow Customer Care (27 reviews)
  • Carenow Doctor (25 reviews)
  • Carenow Medical Care (12 reviews)
  • Minute Clinic Customer Care (147 reviews)
  • Minute Clinic Medical Care (119 reviews)
  • Minute Clinic Nurse (58 reviews)