PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carecentrix and United Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carecentrix

Carecentrix

Has Verified Representatives
2.1
Carecentrix
United Healthcare

Carecentrix and United Healthcare Overview

Total reviews
271
735
Company responses
188
0
Issues resolved
4
4

Carecentrix and United Healthcare Consumer Ratings

Rank
59 out of 1068 in Insurance category
200 out of 1068 in Insurance category
Customer service
202 in category
170 in category
Billing Practices
223 in category
159 in category
Reliability
147 in category
124 in category
Product or Service Quality
161 in category
137 in category

Carecentrix and United Healthcare Rating Details

Customer service
1.1 (146 reviews)
1.2 (301 reviews)
Reviewer's quote

the people that are the front line staffters, customer service are usually the most uneducated, uninformed company members- most do not have command of English language and zero medical knowledge yet they are taking calls from patients and families concerning medical matters- too many mistakes are...

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Sent a ream of paperwork, twice. Talked to these people no less than six times over the past seven months and was twice told the payment had been mailed. Still waiting......... At the end of last year I dumped United Healthcare, for obvious reasons. Their employees in "customer service" are more...

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Billing Practices
1.1 (119 reviews)
1.4 (234 reviews)
Reviewer's quote

...(which is a racket in itself), then why wouldn't they send and charge for the most they can get away with? The same goes for their intentionally confusing billing practices. And they keep us on hold hoping we will hang up, not complain, and pay the bill. They, as we all know, are not the only healthcare company guilty of...

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Their address on record was incorrect in one part of their organization - the part that communicates a billing payment issue - and correct in all other areas of the company. I promptly paid the outstanding balance on the phone (2 hrs ago) and have been bounced from one department to another since....

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Reliability
1.2 (101 reviews)
1.2 (219 reviews)
Reviewer's quote

Our adult son is a person with a tracheostomy tube and underlying medical conditions on a ventilator at night. My husband and I are essential personnel working during the Covid-19 crisis and we cannot stay on the phone for inordinate amounts of time after CareCentrix and my son's Durable Equipment...

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Sleep study was not approved but after they checked they found that it has been approved

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Product or Service Quality
1.3 (100 reviews)
1.4 (257 reviews)
Reviewer's quote

I called Blue Cross Blue Shield and informed them about the incorrect merchandise delivered to my home and informed them that I did not want to be billed for product that I cannot use. The Blue Cross representative referred me to CareCentrix, as that is their billing company. The CareCentrix...

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... you are going to do busy with people I was a customer up until the end of last month I moved they canceled me but assured me that they could provide the same service in the new area and they would be re-enrolling me the day which I spoke to them which like the 28th or 29th of last month 2/28/2020 before old plan ran out which was a lie I didn't find out they couldn't u...

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Carecentrix and United Healthcare Pros and Cons

Pros
  • Machine
  • Pta
  • It was brief
  • One rep did try to help me
  • Premiums ok
  • Extremely unhappy
Cons
  • Customer service
  • Price gouging
  • Billing practices
  • Customer service
  • That they lied
  • Runaround they have given me

Carecentrix and United Healthcare Most Positive Reviews

Top rated reviews
5

When my son was born he had to stay in NICU for 3 weeks. When he finally got to come home the hospital wanted a nurse...

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5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

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3.9

Spoke with Basmatie from billing department and she was so sweet and professional. She answered all my questions and...

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5

Hello im a member and i just found out that u guys hire convicts with felonys of fraud to take all our information ...

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Carecentrix and United Healthcare Most Critical Reviews

Lowest rated reviews
1

CareCentrix are unscrupulous criminals and should be shut down. CareCentrix referred a bill for CPAP mask and...

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1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

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1

CareCentrix shipped me CPAP supplies that I did not order. So, I sent them back. They acknowledge the return but are...

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1

I had just got off the phone with UCHC. My issue was my refill for promethezine. First, I was told to call back in...

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Carecentrix and United Healthcare Latest Reviews

Recent published reviews
1

Our adult son is a person with a tracheostomy tube and underlying medical conditions on a ventilator at night. My husban...

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1

It is ridiculous when a doctor orders a MRI for my spouse and the insurance company refuses to cover the procedure. The...

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1

the people that are the front line staffters, customer service are usually the most uneducated, uninformed company...

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3.8

Sleep study was not approved but after they checked they found that it has been approved

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Carecentrix and United Healthcare Products and Services

Most reviewed product and services
  • Carecentrix Customer Care (62 reviews)
  • Carecentrix Cpap Machine Rental (20 reviews)
  • Carecentrix Health Insurance (11 reviews)
  • United Healthcare Health Insurance (253 reviews)
  • United Healthcare Customer Care (68 reviews)
  • United Healthcare Medical Claim (46 reviews)