PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carecentrix and United Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carecentrix

Carecentrix

Has Verified Representatives
2.1
Carecentrix
United Healthcare

Carecentrix and United Healthcare Overview

Total reviews 274 746
Company responses 191 0
Issues resolved 4 4

Carecentrix and United Healthcare Consumer Ratings

Rank
63 out of 1084 in Insurance category
201 out of 1084 in Insurance category
Customer service
175 in category
147 in category
Billing Practices
188 in category
136 in category
Reliability
120 in category
106 in category
Product or Service Quality
136 in category
117 in category

Carecentrix and United Healthcare Rating Details

Customer service
1.1 (148 reviews)
1.2 (307 reviews)
Reviewer's quote

...One thing I am absolutely sure about is their customer service sucks but they will drive you crazy calling constantly trying to get you to order more of their extremely overpriced supplies. I am reporting to the proper authorities for price gouging..

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Sent a ream of paperwork, twice. Talked to these people no less than six times over the past seven months and was twice told the payment had been mailed. Still waiting......... At the end of last year I dumped United Healthcare, for obvious reasons. Their employees in "customer service" are more...

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Billing Practices
1.1 (121 reviews)
1.4 (239 reviews)
Reviewer's quote

...(which is a racket in itself), then why wouldn't they send and charge for the most they can get away with? The same goes for their intentionally confusing billing practices. And they keep us on hold hoping we will hang up, not complain, and pay the bill. They, as we all know, are not the only healthcare company guilty of...

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Their address on record was incorrect in one part of their organization - the part that communicates a billing payment issue - and correct in all other areas of the company. I promptly paid the outstanding balance on the phone (2 hrs ago) and have been bounced from one department to another since....

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Reliability
1.2 (102 reviews)
1.2 (225 reviews)
Reviewer's quote

My mother kept receiving the bill even after returning the equipment to Ocean Home Health on 7/27/2020. the equipment was picked up from my residence by a pick up man from Ocean Home Health on 7/27/20. I have the copy of the returned equipment. Tried to contact carecentrix. They put you on hold for...

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Being a healthy individual, I only go to the doctor once a year for a routine check up which I've always known to be covered at 100 percent. This year I was told l had to meet my deductible and was charged, if this is a new thing I wasn't told. I don't like being ripped off or lied to.

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Product or Service Quality
1.3 (101 reviews)
1.4 (265 reviews)
Reviewer's quote

the people that are the front line staffters, customer service are usually the most uneducated, uninformed company members- most do not have command of English language and zero medical knowledge yet they are taking calls from patients and families concerning medical matters- too many mistakes are...

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...My provider said I need a cat scan for a lump in my groin stat the next day I was denied service from UHC . I could have cancer or infection doctor didnt know. But UHC seems to know Not serious enough for them...

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Carecentrix and United Healthcare Pros and Cons

Pros
  • Machine
  • Pta
  • It was brief
  • One rep did try to help me
  • Premiums ok
  • Extremely unhappy
Cons
  • Customer service
  • Price gouging
  • Billing practices
  • Customer service
  • That they lied
  • Runaround they have given me

Carecentrix and United Healthcare Most Positive Reviews

Top rated reviews
5

When my son was born he had to stay in NICU for 3 weeks. When he finally got to come home the hospital wanted a nurse...

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5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

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3.9

Spoke with Basmatie from billing department and she was so sweet and professional. She answered all my questions and...

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5

Hello im a member and i just found out that u guys hire convicts with felonys of fraud to take all our information ...

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Carecentrix and United Healthcare Most Critical Reviews

Lowest rated reviews
1

CareCentrix are unscrupulous criminals and should be shut down. CareCentrix referred a bill for CPAP mask and...

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1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

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1

CareCentrix shipped me CPAP supplies that I did not order. So, I sent them back. They acknowledge the return but are...

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1

I had just got off the phone with UCHC. My issue was my refill for promethezine. First, I was told to call back in...

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Carecentrix and United Healthcare Latest Reviews

Recent published reviews
No votes

They bill you late, so you don't know that your insurance isn't going to cover anything. Then they robo call you to...

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1.7

I was transferred five times and on hold for 45 minutes until I hung up and had to call back and was on hold for an...

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1.6

I use CareCentrix for my CPAP supplies. The last time I ordered anything was in March. I knew I owed them money so I...

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1.8

Being a healthy individual, I only go to the doctor once a year for a routine check up which I've always known to be...

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Carecentrix and United Healthcare Products and Services

Most reviewed product and services
  • Carecentrix Cpap Machine Rental (20 reviews)
  • Carecentrix Health Insurance (11 reviews)
  • Carecentrix Medical Claim (11 reviews)
  • United Healthcare Health Insurance (253 reviews)
  • United Healthcare Medical Claim (46 reviews)
  • United Healthcare Health Plan (36 reviews)