PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carecentrix and Tricare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carecentrix

Carecentrix

Has Verified Representatives
2.1
Tricare

Tricare

1.5
Carecentrix
Tricare

Carecentrix and Tricare Overview

Total reviews 275 359
Company responses 192 0
Issues resolved 4 3

Carecentrix and Tricare Consumer Ratings

Rank
63 out of 1087 in Insurance category
161 out of 1087 in Insurance category
Customer service
208 in category
184 in category
Billing Practices
226 in category
156 in category
Reliability
148 in category
135 in category
Product or Service Quality
163 in category
152 in category

Carecentrix and Tricare Rating Details

Customer service
1.1 (149 reviews)
1.2 (196 reviews)
Reviewer's quote

...One thing I am absolutely sure about is their customer service sucks but they will drive you crazy calling constantly trying to get you to order more of their extremely overpriced supplies. I am reporting to the proper authorities for price gouging..

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The amount of anger and frustration that these incompetent customer service agents cause me is indescribable. They have absolutely zero compassion and repeat themselves like robots, even though I try and explain my situation countless times to relay to them why their DOD script makes no sense and...

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Billing Practices
1.1 (122 reviews)
1.4 (156 reviews)
Reviewer's quote

...(which is a racket in itself), then why wouldn't they send and charge for the most they can get away with? The same goes for their intentionally confusing billing practices. And they keep us on hold hoping we will hang up, not complain, and pay the bill. They, as we all know, are not the only healthcare company guilty of...

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They never requested information! Even calling the billing department the operators were confused. Then when I issued another complaint they kicked me out of the network, and after another complaint, shut down my provider computer portal access to make it near impossible to get referrals,...

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Reliability
1.2 (103 reviews)
1.2 (168 reviews)
Reviewer's quote

i live between orange park and jacksonville florida and they can only find one store in an area of 3 million peoplepay ca

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The problem is no one reads the claim paperwork that is being sent. One claim was lost three times even when sent certified mail. They blatantly lie and provide extremely poor service. They provide excuses for their incompetency but fail to fix their problems. The DOD IG should investigate.

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Product or Service Quality
1.3 (102 reviews)
1.3 (163 reviews)
Reviewer's quote

the people that are the front line staffters, customer service are usually the most uneducated, uninformed company members- most do not have command of English language and zero medical knowledge yet they are taking calls from patients and families concerning medical matters- too many mistakes are...

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Typical government and crap service and standards. Literally have to have a referral for everything, including follow-up appts with specialists. Limited to the crappiest doctors who are so desperate for customers they'll take any insurance...

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Carecentrix and Tricare Pros and Cons

Pros
  • Machine
  • Pta
  • It was brief
  • It better before the most recent change in managing companies
  • Co-pays
  • When i did have it
Cons
  • Customer service
  • Price gouging
  • Billing practices
  • Customer service
  • To many issues to explain in this forum
  • Customer care

Carecentrix and Tricare Most Positive Reviews

Top rated reviews
5

When my son was born he had to stay in NICU for 3 weeks. When he finally got to come home the hospital wanted a nurse...

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5

Im a employee for them. The incomeptence in this company really drives home the *** flows downstream" Humana does not gi...

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3.9

Spoke with Basmatie from billing department and she was so sweet and professional. She answered all my questions and...

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4.7

I was tricare standard. Changed to prime more money but I can meet
Travis Hosp care. Drs agreed. For Travis must be prim...

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Carecentrix and Tricare Most Critical Reviews

Lowest rated reviews
1

CareCentrix are unscrupulous criminals and should be shut down. CareCentrix referred a bill for CPAP mask and...

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1

How does TriCare expect me to drive an hour or of my way just to go see a Dr? Then possible miss my appointments...

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1

CareCentrix shipped me CPAP supplies that I did not order. So, I sent them back. They acknowledge the return but are...

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1

I am 100% disabled according to the VA. I am married to a 20 plus year retiree of the US military. My wife still works a...

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Carecentrix and Tricare Latest Reviews

Recent published reviews
1

i live between orange park and jacksonville florida and they can only find one store in an area of 3 million peoplepay...

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No votes

Bunch of idiots thAt don't know how to process claims!!!

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No votes

They bill you late, so you don't know that your insurance isn't going to cover anything. Then they robo call you to...

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1

The problem is no one reads the claim paperwork that is being sent. One claim was lost three times even when sent...

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Carecentrix and Tricare Products and Services

Most reviewed product and services
  • Carecentrix Cpap Machine Rental (20 reviews)
  • Carecentrix Medical Claim (11 reviews)
  • Carecentrix Health Insurance (11 reviews)
  • Tricare Health Insurance (53 reviews)
  • Tricare Claim (25 reviews)
  • Tricare Health Plan (22 reviews)