PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carecentrix and Tricare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carecentrix

Carecentrix

Has verified representatives
2.1
Tricare

Tricare

1.5
Carecentrix
Tricare

Carecentrix and Tricare Overview

Total reviews
264
347
Company responses
181
0
Issues resolved
4
3

Tricare was first mentioned on PissedConsumer on Jul 1, 2011 and since then this brand received 347 reviews. It is 83 reviews more than Carecentrix received since May 3, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Carecentrix customer support team than with Tricare customer service.

Carecentrix and Tricare Consumer Ratings

Rank
54 out of 1481 in Insurance category
156 out of 1481 in Insurance category
Customer service
194 in category
169 in category
Billing Practices
203 in category
144 in category
Staff
173 in category
142 in category

According to consumer ratings and reviews, Carecentrix ranks 102 points higher in the Insurance category than Tricare. People gave Carecentrix 1.2 stars for Customer service criterion in Insurance category and it is 259 points higher than the worst rated brand in this category. At the same time, Tricare was rated 1.2 stars for Customer service criterion in this category and it is 284 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Tricare has a higher rating than Carecentrix. Regarding Staff criterion, consumers gave Carecentrix 1.3 stars and it is 62% greater than other in category. Tricare however was rated 1.4 stars and it is 69% greater than other in category.

Carecentrix and Tricare Rating Details

Customer service
1.2 (140 reviews)
1.2 (188 reviews)
Reviewer's quote

...This customer service is horrible, but they take your money in a blink of an eye. Be aware of this company the worst ever..

Dianna

...Tricare has terrible customer service. Everyone I talk to says something different and they can never answer any questions directly. It’s sad that our service members and their families have to deal with poor quality medical care because Tricare is our only option...

Lori M
Billing Practices
1.1 (114 reviews)
1.4 (152 reviews)
Reviewer's quote

...(which is a racket in itself), then why wouldn't they send and charge for the most they can get away with? The same goes for their intentionally confusing billing practices. And they keep us on hold hoping we will hang up, not complain, and pay the bill. They, as we all know, are not the only healthcare company guilty of...

PissedConsumer1104428

They never requested information! Even calling the billing department the operators were confused. Then when I issued another complaint they kicked me out of the network, and after another complaint, shut down my provider computer portal access to make it near impossible to get referrals,...

Anonymously A
Staff
1.3 (100 reviews)
1.4 (157 reviews)
Reviewer's quote

I was in contact directly with the CEO and Chief of Staff my MD sent a 4 page explanation of why I required a back brace and required custom made shoes in 2017 and 2018 that I never received. Went 60 miles round trip in December in a sedentary boot up to my knee. Was assured one trip...

Marilyn G

Tricare has Provider Relations staff who do not respond to requests for info or clarification of their complicated billing process. Their supervisors also do not respond, and their supervisors do not respond. Therefore, accepting a Veteran in need of help means you do not know if you will get paid...

Daniel G

Carecentrix and Tricare Pros and Cons

Pros
  • Machine
  • Pta
  • It was brief
  • It better before the most recent change in managing companies
  • Co-pays
  • When i did have it
Cons
  • Customer service
  • Price gouging
  • Billing practices
  • Customer service
  • Poor customer service
  • Customer care

Carecentrix and Tricare Most Positive Reviews

Top rated reviews
5

When my son was born he had to stay in NICU for 3 weeks. When he finally got to come home the hospital wanted a nurse...

4.7

I was tricare standard. Changed to prime more money but I can meet
Travis Hosp care. Drs agreed. For Travis must be prim...

Carecentrix and Tricare Most Critical Reviews

Lowest rated reviews
1

CareCentrix are unscrupulous criminals and should be shut down. CareCentrix referred a bill for CPAP mask and...

1

How does TriCare expect me to drive an hour or of my way just to go see a Dr? Then possible miss my appointments...

Carecentrix and Tricare Latest Reviews

Recent published reviews
1

We sent back some unordered package we have and ups slip sent by them and the still charging us with this and even put...

Read all 264 reviews
1

I have psoriasis and I was on taltz injections for 2 years. I went to my dermatologist and the put in a refill for my ta...

Read all 347 reviews

Carecentrix and Tricare Products and Services

Most reviewed product and services
  • Carecentrix Customer Care (62 reviews)
  • Carecentrix Cpap Machine Rental (19 reviews)
  • Carecentrix Health Insurance (11 reviews)
  • Tricare Customer Care (84 reviews)
  • Tricare Health Insurance (53 reviews)
  • Tricare Claim (24 reviews)