PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carecentrix and Coventry Health Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carecentrix

Carecentrix

Has verified representatives
2.1
Carecentrix
Coventry Health Care

Carecentrix and Coventry Health Care Overview

Total reviews
264
376
Company responses
181
0
Issues resolved
4
0

Coventry Health Care was first mentioned on PissedConsumer on Dec 28, 2008 and since then this brand received 376 reviews. It is 112 reviews more than Carecentrix received since May 3, 2012.

Carecentrix and Coventry Health Care Consumer Ratings

Rank
54 out of 1479 in Insurance category
196 out of 1479 in Insurance category
Customer service
193 in category
143 in category
Billing Practices
203 in category
176 in category
Staff
174 in category
104 in category

According to consumer ratings and reviews, Carecentrix ranks 142 points higher in the Insurance category than Coventry Health Care. People gave Carecentrix 1.2 stars for Customer service criterion in Insurance category and it is 259 points higher than the worst rated brand in this category. At the same time, Coventry Health Care was rated 1.3 stars for Customer service criterion in this category and it is 309 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Coventry Health Care has a higher rating than Carecentrix. Regarding Staff criterion, consumers gave Carecentrix 1.3 stars and it is 62% greater than other in category. Coventry Health Care however was rated 1.5 stars and it is 77% greater than other in category.

Carecentrix and Coventry Health Care Rating Details

Customer service
1.2 (140 reviews)
1.3 (169 reviews)
Reviewer's quote

...This customer service is horrible, but they take your money in a blink of an eye. Be aware of this company the worst ever..

Dianna

I have talked with their customer service on the three times in the past two years they refused and they agreed with me because my policy states it is covered but could do nothing to help me except to file a grievance to kick it up the corporate chain and you know how long the chain is. The chances...

Paul J
Billing Practices
1.1 (114 reviews)
1.2 (154 reviews)
Reviewer's quote

...(which is a racket in itself), then why wouldn't they send and charge for the most they can get away with? The same goes for their intentionally confusing billing practices. And they keep us on hold hoping we will hang up, not complain, and pay the bill. They, as we all know, are not the only healthcare company guilty of...

PissedConsumer1104428

...They keep billing me and leaving harassing phone messages. I don't understand why they didn't cancel the policy the first time I called. They have ruined my credit rating...

PissedConsumer885100
Staff
1.3 (100 reviews)
1.5 (82 reviews)
Reviewer's quote

I was in contact directly with the CEO and Chief of Staff my MD sent a 4 page explanation of why I required a back brace and required custom made shoes in 2017 and 2018 that I never received. Went 60 miles round trip in December in a sedentary boot up to my knee. Was assured one trip...

Marilyn G

...The doctor I go to has one person on staff to do referrals, a job that requires 2 in his busy multi doctor office. There is not a sufficient requirement by law to require doctors to provide referrals in a reasonable amount of time. If there was, my doctor would be violating such a law...

PissedConsumer910101

Carecentrix and Coventry Health Care Pros and Cons

Pros
  • Machine
  • Pta
  • It was brief
  • Some people at customer service
  • Customer service reps who genuinely tried to help
  • Agents admit website is a fail
Cons
  • Customer service
  • Price gouging
  • Billing practices
  • Customer service
  • Poor billing system
  • Long hold times

Carecentrix and Coventry Health Care Most Positive Reviews

Top rated reviews
5

When my son was born he had to stay in NICU for 3 weeks. When he finally got to come home the hospital wanted a nurse...

5

Coventry has been great for me. Paid all claims including scripts, MRI's, CAT scans, hospital visits, and 2 correctve...

Carecentrix and Coventry Health Care Most Critical Reviews

Lowest rated reviews
1

CareCentrix are unscrupulous criminals and should be shut down. CareCentrix referred a bill for CPAP mask and...

1

In paying for my healthcare, I pay two months at a time. Coventry debited my account two days in a row for what...

Carecentrix and Coventry Health Care Latest Reviews

Recent published reviews
1

We sent back some unordered package we have and ups slip sent by them and the still charging us with this and even put...

Read all 264 reviews

I'm trying to verify coverage for a member and see if an out-pt procedure requires an authorization

Read all 376 reviews

Carecentrix and Coventry Health Care Products and Services

Most reviewed product and services
  • Carecentrix Customer Care (62 reviews)
  • Carecentrix Cpap Machine Rental (19 reviews)
  • Carecentrix Health Insurance (11 reviews)
  • Coventry Health Care Health Plan (64 reviews)
  • Coventry Health Care Customer Care (49 reviews)
  • Coventry Health Care Claim (20 reviews)