PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Care Com and Sittercity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Care Com

Care Com

1.2
Sittercity

Sittercity

Has Verified Representatives
2.3
Care Com
Sittercity

Care Com and Sittercity Overview

Total reviews
148
265
Company responses
0
156
Issues resolved
0
4

Care Com and Sittercity Consumer Ratings

Rank
141 out of 313 in Auctions and Marketplaces category
39 out of 313 in Auctions and Marketplaces category
Website
125 in category
109 in category
Customer service
110 in category
82 in category
Product or Service Quality
113 in category
96 in category
Billing Practices
100 in category
87 in category

Care Com and Sittercity Rating Details

Website
1.4 (72 reviews)
1.7 (96 reviews)
Reviewer's quote

I was charged to signup, and then they want to charge me again just to be able to communicate with prospective employers?! i want a refund and out of this website and yet, contacting anyone in any way is completely impossible. My card is on lock down until the transaction is complete, yet I already...

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I signed up for this website when I was looking for a nanny, but turned out that most people who applied for the position were not reliable so I cancelled my membership after 1 month. It has been almost 8 months since then, and I just found out that they had charged $70 as membership renewal out of...

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Customer service
1.1 (62 reviews)
1.4 (99 reviews)
Reviewer's quote

...my account was cancelled from their system instantly and I never got my $17 when I contacted their customer service, they were extremely short and unhelpful I was conveniently never in their system. not a lot of money but its the principal I spent more than $17 in gas running that arrand..

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...It is bad enough to be billed for this service and it is really unfortunate that customer service is not a priority with this company. I am considering furthering my concerns to the BBB. No one should have to be treated like this...

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Product or Service Quality
1.1 (54 reviews)
1.4 (80 reviews)
Reviewer's quote

I stopped using your service from January and I got charge again in April. I called my credit card company and they have opened a disputes. Kindly return the money please as soon as possible and don't cheat..

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...This is false advertisement & crap quality of product..

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Billing Practices
1.1 (51 reviews)
1.4 (64 reviews)
Reviewer's quote

...I never requested or authorized the billing. Repeated attempts to resolve the matter were ignored by Care. com...

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...This company practices dishonest billing practices. We signed up for a 3-month "premium" account because it was the only way we could contact potential pet sitters. Everything about the sign-up for this makes it seem as if you are signing up for a defined period of time (in our case, 3 months)...

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Care Com and Sittercity Pros and Cons

Pros
  • Site ease of use
  • Concept of matching people
  • Website
  • Idea behind the site
  • All cons
  • Service
Cons
  • Business practices
  • Customer service
  • Unfair
  • Deceptive billing practices
  • Fraudulent billing
  • Customer service billing practices

Care Com and Sittercity Most Positive Reviews

Top rated reviews
3.7

Please have my case in your consideration, trying to get hold on costumer service for several days now to ask for my ref...

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5

I guess no reception
Thank you so much for your time

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3.2

We were looking for a nanny/mother's helper and signed up for the "premium" account. The next morning our account had be...

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5

The report spoke with was helpful and courteous. Thank you Sittercity!

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Care Com and Sittercity Most Critical Reviews

Lowest rated reviews
1

THIS COMPANY IS UNETHICAL and RACIST.

I SIGNED UP AS A HOUSEKEEPER WITH 45 YEARS UNDER MY BELT AND I GOT AN INTERVIEW...

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1

I believe I have been scammed thru Sitter City and will be calling consumer affairs and report this company. They have...

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1

This company (care.com) uses predatory, deceptive and fraudulent marketing techniques to advertise their business. It is...

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1

I was desperate to find someone to pick up my daughter from school so I stumbled upon this company who promised leads...

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Care Com and Sittercity Latest Reviews

Recent published reviews
No votes

Why is my care.com suspended!!!!!!

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No votes

I have no complaint whatsoever. I am fine with Sittercity.

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1

I never signed up for premium account. They've been charging me $79 every 3 months for 3 years. I canceled again! I sent...

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3

My profile does allow me to see it or to make changes. I cannot access my bio

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Care Com and Sittercity Products and Services

Most reviewed product and services
  • Care Com Membership (28 reviews)
  • Care Com Customer Care (13 reviews)
  • Care Com Website (9 reviews)
  • Sittercity Account (43 reviews)
  • Sittercity Website (20 reviews)
  • Sittercity Subscription (20 reviews)