PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Care Com and Sittercity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Care Com

Care Com

1.2
Sittercity

Sittercity

Has verified representatives
2.1
Care Com
Sittercity

Care Com and Sittercity Overview

Total reviews
95
243
Company responses
0
131
Issues resolved
0
4

Sittercity was first mentioned on PissedConsumer on Oct 5, 2011 and since then this brand received 243 reviews. It is 148 reviews more than Care Com received since Nov 15, 2011.

Care Com and Sittercity Consumer Ratings

Rank
132 out of 469 in Auctions and Marketplaces category
48 out of 469 in Auctions and Marketplaces category
Website
118 in category
98 in category
Customer service
95 in category
80 in category
Product or Service Quality
100 in category
91 in category

According to consumer ratings and reviews, Sittercity ranks 84 points higher in the Auctions and Marketplaces category than Care Com. People gave Care Com 1.3 stars for Website criterion in Auctions and Marketplaces category and it is 49 points higher than the worst rated brand in this category. At the same time, Sittercity was rated 1.7 stars for Website criterion in this category and it is 69 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Sittercity has a higher rating than Care Com. Regarding Product or Service Quality criterion, consumers gave Care Com 1.1 stars and it is 59% worse than other in category. Sittercity however was rated 1.4 stars and it is 54% worse than other in category.

Care Com and Sittercity Rating Details

Website
1.3 (52 reviews)
1.7 (91 reviews)
Reviewer's quote

...com, there is no way to cancel your account on the website, so you call and the message says call back later, or you wait on hold for 45 minutes and they disconnect you...

maryellen r

I signed up for this website when I was looking for a nanny, but turned out that most people who applied for the position were not reliable so I cancelled my membership after 1 month. It has been almost 8 months since then, and I just found out that they had charged $70 as membership renewal out of...

FK
Customer service
1.1 (43 reviews)
1.3 (91 reviews)
Reviewer's quote

...my account was cancelled from their system instantly and I never got my $17 when I contacted their customer service, they were extremely short and unhelpful I was conveniently never in their system. not a lot of money but its the principal I spent more than $17 in gas running that arrand..

Xochitl A

...Charged $35 monthly and received ZERO SERVICE for my payment!! Later unable to access Sittercity password and/ or contact ANYONE in their Customer Service!! LOSS of $665. 00. They now offer me $35...

Kris R
Product or Service Quality
1.1 (37 reviews)
1.4 (78 reviews)
Reviewer's quote

Any company that makes contacting them difficult needs to rethink the way they do things. We signed up last night and they took our money and it updated our credit card information, but when I go to update my profile, nothing happens, nothing uploads, you CAN NOT just drag a photo to update. I can...

Patrick L

...This is false advertisement & crap quality of product..

PissedConsumer1636496

Care Com and Sittercity Pros and Cons

Pros
  • Site ease of use
  • Website
  • Price
  • Idea behind the site
  • Service
  • All cons
Cons
  • Lack of transparency
  • Business practices
  • Being cheated
  • Deceptive billing practices
  • Fraudulent billing
  • Deceptive billing

Care Com and Sittercity Most Positive Reviews

Top rated reviews
3.2

We were looking for a nanny/mother's helper and signed up for the "premium" account. The next morning our account had be...

5

I guess no reception
Thank you so much for your time

Care Com and Sittercity Most Critical Reviews

Lowest rated reviews
1

THIS COMPANY IS UNETHICAL and RACIST.

I SIGNED UP AS A HOUSEKEEPER WITH 45 YEARS UNDER MY BELT AND I GOT AN INTERVIEW...

1

I believe I have been scammed thru Sitter City and will be calling consumer affairs and report this company. They have...

Care Com and Sittercity Latest Reviews

Recent published reviews
1.6

They told me to call another number and I’ve called that other number and can’t get anybody on the phone. This is...

Read all 95 reviews

Nothing has happened! That is my point. I have a decent approach and message when applying to countless jobs and...

Read all 243 reviews

Care Com and Sittercity Products and Services

Most reviewed product and services
  • Care Com Membership (14 reviews)
  • Care Com Customer Care (11 reviews)
  • Care Com Website (8 reviews)
  • Sittercity Account (37 reviews)
  • Sittercity Website (20 reviews)
  • Sittercity Subscription (18 reviews)