PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cardpool and RushCard as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cardpool
RushCard

Cardpool and RushCard Overview

Total reviews
103
4525
Company responses
0
0
Issues resolved
1
10

Cardpool and RushCard Consumer Ratings

Rank
54 out of 184 in Gift Cards, Rewards and Cashbacks category
40 out of 201 in Cards category
Customer service
51 in category
41 in category
Value for money
35 in category
24 in category
Product or Service Quality
38 in category
31 in category
Website
46 in category
34 in category

Cardpool and RushCard Rating Details

Customer service
1.1 (49 reviews)
1.3 (1564 reviews)
Reviewer's quote

...Horrible customer service, no return emails and good luck using the phone. The rep who did answer my emails, Paul C. , stated that he is the only one working to intake cards and that I should know "we haven't forgotten about you"...

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...I immediately contacted customer service who would not offer any explanation. After doing a little digging I saw that the same has happened to others because of "suspicious activity" on their account. The only thing I've done in the past few days is pay my bills...

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Value for money
1.6 (45 reviews)
1.7 (1012 reviews)
Reviewer's quote

... cards from me you're supposed to send me a check for 350 something dollars I have not gotten the check nobody will call me I want the problem fixed I want my money you took the money off the cards but I didn't get my check so you stole my money and I haven't received the check I suggest somebody calls me back this is beginning to be ***....

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I Ben calling here for some months an cant nobody help me I need my money I gave my info but they still saying I cant get my money it hard out here right now help me please..

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Product or Service Quality
1.3 (45 reviews)
1.5 (1591 reviews)
Reviewer's quote

Terrible Service- buyer beware. Ordered gift card mid-day sunday. Order showed online right away Monday- still no email confirming order...

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...My money that I need to buy essential goods like food and bills is being held up and customer service is rude and unhelpful. I hate this company. I cant buy food for two weeks now because thats how long it will take for the new card to get here...

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Website
1.6 (45 reviews)
1.6 (1552 reviews)
Reviewer's quote

...There are so many references on their website as to companies and vendors who support them that it was easy to choose them. Someone needs to put an end to this. There is no way to contact them..

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Why do you have a customer service number? Your agents refer us to the website, which isn't very helpful either. I have been with Rushcard since 2013 and my time with you guys are coming to an end. Thank you for nothing, yours truly once loyal consumer..

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Cardpool and RushCard Pros and Cons

Pros
  • No pros to this company
  • No advantage - they are fraudulent
  • I have never had any issues in the past
  • Early deposit
  • Direct deposit
  • Getting money early
Cons
  • Being a victim of their fraud and theft
  • No follow through on their commitment
  • Customer service failure to answer emails promply
  • Customer service
  • Bad very bad customer service
  • I do not have access to my funds following their maintenance

Cardpool and RushCard Most Positive Reviews

Top rated reviews
5

Send my check to me now it’s been 1 month!!!!

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5

I recieved a email and text from rushcars on friday about the systems being down. they did inform me about these...

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4

for whatever reason the kiosk is not accepting one of the cards which is on your list as approved and acceptable

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5

What happened to the online site also no answer due to high volume of calls. I pray this gets resolved money is tied up...

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Cardpool and RushCard Most Critical Reviews

Lowest rated reviews
1

Ugh. Just look up what I have asked you about. And know that nothing has been resolved. Not to mention I called a few...

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1

The worst prepaid card company I ever had. They blocked my account after I buy a load from money gram, after they took...

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1

Robbed of money- they robbed me off $100 and won’t get in contact with me

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1

My Wife was in a really bad car accident and the money from the person who hit her insurance company was deposited on a...

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Cardpool and RushCard Latest Reviews

Recent published reviews
No votes

My gift card money has been taken but haven't received my money gram

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No votes

A payment to Richard Kemmer has not been received

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No votes

Where the he'll is my $950 worth of gift cards at

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1.5

I Ben calling here for some months an cant nobody help me I need my money I gave my info but they still saying I cant...

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Cardpool and RushCard Products and Services

Most reviewed product and services
  • Cardpool Customer Care (21 reviews)
  • Cardpool Trade-In (12 reviews)
  • Cardpool Website (7 reviews)
  • Rushcard Account (449 reviews)
  • Rushcard Prepaid Card (415 reviews)
  • Rushcard Customer Care (329 reviews)