PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cardpool and Cardcash as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cardpool
Cardcash

Cardpool and Cardcash Overview

Total reviews
102
105
Company responses
0
1
Issues resolved
1
0

Cardpool and Cardcash Consumer Ratings

Rank
54 out of 184 in Gift Cards, Rewards and Cashbacks category
36 out of 184 in Gift Cards, Rewards and Cashbacks category
Customer service
51 in category
47 in category
Value for money
35 in category
25 in category
Product or Service Quality
38 in category
40 in category
Website
45 in category
22 in category

Cardpool and Cardcash Rating Details

Customer service
1.1 (49 reviews)
1.2 (68 reviews)
Reviewer's quote

...Horrible customer service, no return emails and good luck using the phone. The rep who did answer my emails, Paul C. , stated that he is the only one working to intake cards and that I should know "we haven't forgotten about you"...

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...I just called customer service to see what is the next step. I waited for thirty-four minutes to speak to an agent and the system hung up on me. I have also contacted PayPal and they have asked me to send them a transaction ID...

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Value for money
1.6 (45 reviews)
2 (22 reviews)
Reviewer's quote

... cards from me you're supposed to send me a check for 350 something dollars I have not gotten the check nobody will call me I want the problem fixed I want my money you took the money off the cards but I didn't get my check so you stole my money and I haven't received the check I suggest somebody calls me back this is beginning to be ***....

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I sold my gift card (top golf) $50 value and was to get a Lowes card, $40. 31 in value remaining in exchange. The Lowes card never arrived...

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Product or Service Quality
1.3 (45 reviews)
1.2 (61 reviews)
Reviewer's quote

Terrible Service- buyer beware. Ordered gift card mid-day sunday. Order showed online right away Monday- still no email confirming order...

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...So I has to pay twice for my purchase! Worst savings ever and really bad customer service!..

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Website
1.6 (45 reviews)
2.2 (54 reviews)
Reviewer's quote

...There are so many references on their website as to companies and vendors who support them that it was easy to choose them. Someone needs to put an end to this. There is no way to contact them..

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On the Cardcash's website, I was first prompted to input the type of gift card and the value of it in which I choose the Toys R Us gift card and put the amount that was on that card. At first I accepted that Cardcash is going leave me with only under $20 vs. $30 I had originally for the exchanged...

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Cardpool and Cardcash Pros and Cons

Pros
  • No pros to this company
  • No advantage - they are fraudulent
  • I have never had any issues in the past
  • Great percentage off gift cards if you can actually use them
  • Great deal if the gift card actually works
  • Website appeared professional and legitimate
Cons
  • Being a victim of their fraud and theft
  • No follow through on their commitment
  • Customer service failure to answer emails promply
  • Losses passed to customer
  • Losing money
  • Customer service

Cardpool and Cardcash Most Positive Reviews

Top rated reviews
5

Send my check to me now it’s been 1 month!!!!

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5

My gift card got declined

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4

for whatever reason the kiosk is not accepting one of the cards which is on your list as approved and acceptable

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4.7

Would've been 5 Stars had CardCash allowed me to utilize the $5 referral link that brought me to the website.
Okay, So I'...

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Cardpool and Cardcash Most Critical Reviews

Lowest rated reviews
1

Ugh. Just look up what I have asked you about. And know that nothing has been resolved. Not to mention I called a few...

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1

CardCash.com demanded my bank acct #, routing #, last 4 digits of my Social Security #, and a copy of my driver's licens...

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1

Robbed of money- they robbed me off $100 and won’t get in contact with me

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1

Exchanged an unused unwanted for an eBay Gift Card. The site advertises 24 hr turnaround, but other than a perfunctory o...

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Cardpool and Cardcash Latest Reviews

Recent published reviews
No votes

Where the he'll is my $950 worth of gift cards at

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3.8

You have agreed to buy my gift cards for an amount of $890.00. The order number is 1993948. I just called customer servi...

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1.2

A friend of mine suggested I use Cardpool to trade out the cards I've been given over time.that I will not/ have not use...

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1

I sold my gift card (top golf) $50 value and was to get a Lowes card, $40.31 in value remaining in exchange. The Lowes...

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Cardpool and Cardcash Products and Services

Most reviewed product and services
  • Cardpool Customer Care (21 reviews)
  • Cardpool Trade-In (12 reviews)
  • Cardpool Website (7 reviews)
  • Cardcash Customer Care (7 reviews)
  • Cardcash Website (4 reviews)