PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cardcash and Cardpool as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cardcash
Cardpool

Cardcash and Cardpool Overview

Total reviews 103 107
Company responses 1 0
Issues resolved 0 1

Cardcash and Cardpool Consumer Ratings

Rank
37 out of 188 in Gift Cards, Rewards and Cashbacks category
61 out of 188 in Gift Cards, Rewards and Cashbacks category
Customer service
47 in category
51 in category
Product or Service Quality
39 in category
37 in category
Billing Practices
29 in category
39 in category
Website
25 in category
48 in category

Cardcash and Cardpool Rating Details

Customer service
1.2 (67 reviews)
1.1 (52 reviews)
Reviewer's quote

...I just called customer service to see what is the next step. I waited for thirty-four minutes to speak to an agent and the system hung up on me. I have also contacted PayPal and they have asked me to send them a transaction ID...

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...Tried customer service phone number listed on their website but it cannot be completed as dialed. Selected Contact Us on website and was redirected to a Zendesk error page: Oops, this help center no longer exists. So now they have my checking account details but I have no way of contacting them...

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Product or Service Quality
1.2 (60 reviews)
1.3 (48 reviews)
Reviewer's quote

...So I has to pay twice for my purchase! Worst savings ever and really bad customer service!..

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...Horrible customer service, no return emails and good luck using the phone. The rep who did answer my emails, Paul C. , stated that he is the only one working to intake cards and that I should know "we haven't forgotten about you"...

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Billing Practices
1.7 (54 reviews)
1.3 (36 reviews)
Reviewer's quote

I sold my gift card (top golf) $50 value and was to get a Lowes card, $40.31 in value remaining in exchange. The Lowes card never arrived. I went on the card cash website to see what happened thinking maybe the card was lost. It says the transaction was canceled. So I email them to find out why and...

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I bought 3 Ann Taylor gift cards each with the value of $20. From the very beginning I felt like there is something wrong with these gift cards because the numbering was off. AND they don't work neither in store nor online and I have tried them in 5 different store locations and they all told me....

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Website
2.2 (53 reviews)
1.5 (49 reviews)
Reviewer's quote

On the Cardcash's website, I was first prompted to input the type of gift card and the value of it in which I choose the Toys R Us gift card and put the amount that was on that card. At first I accepted that Cardcash is going leave me with only under $20 vs. $30 I had originally for the exchanged...

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...There are so many references on their website as to companies and vendors who support them that it was easy to choose them. Someone needs to put an end to this. There is no way to contact them..

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Cardcash and Cardpool Pros and Cons

Pros
  • Great percentage off gift cards if you can actually use them
  • Great deal if the gift card actually works
  • Website appeared professional and legitimate
  • No pros to this company
  • No advantage - they are fraudulent
  • I have never had any issues in the past
Cons
  • Losses passed to customer
  • Losing money
  • Customer service
  • Being a victim of their fraud and theft
  • No follow through on their commitment
  • Customer service failure to answer emails promply

Cardcash and Cardpool Most Positive Reviews

Top rated reviews
5

My gift card got declined

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5

Send my check to me now it’s been 1 month!!!!

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4.7

Would've been 5 Stars had CardCash allowed me to utilize the $5 referral link that brought me to the website.
Okay, So I'...

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4

for whatever reason the kiosk is not accepting one of the cards which is on your list as approved and acceptable

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Cardcash and Cardpool Most Critical Reviews

Lowest rated reviews
1

CardCash.com demanded my bank acct #, routing #, last 4 digits of my Social Security #, and a copy of my driver's licens...

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1

Ugh. Just look up what I have asked you about. And know that nothing has been resolved. Not to mention I called a few...

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1

Exchanged an unused unwanted for an eBay Gift Card. The site advertises 24 hr turnaround, but other than a perfunctory o...

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1

Robbed of money- they robbed me off $100 and won’t get in contact with me

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Cardcash and Cardpool Latest Reviews

Recent published reviews
3.8

You have agreed to buy my gift cards for an amount of $890.00. The order number is 1993948. I just called customer servi...

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1

I bought 3 Ann Taylor gift cards each with the value of $20. From the very beginning I felt like there is something wron...

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1

I sold my gift card (top golf) $50 value and was to get a Lowes card, $40.31 in value remaining in exchange. The Lowes...

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1.8

I sold a $50 gift card to Cardpool. The offer was $33.62. I opted to receive payment by MoneyGram for a $10 fee. Total...

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Cardcash and Cardpool Products and Services

Most reviewed product and services
  • Cardcash Customer Care (7 reviews)
  • Cardcash Website (4 reviews)
  • Cardpool Customer Care (22 reviews)
  • Cardpool Trade-In (13 reviews)
  • Cardpool Website (7 reviews)