PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fidelity National Home Warranty and CARCHEX as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fidelity National Home Warranty
CARCHEX

Fidelity National Home Warranty and CARCHEX Overview

Total reviews
92
146
Company responses
0
71
Issues resolved
0
4

Fidelity National Home Warranty and CARCHEX Consumer Ratings

Rank
159 out of 924 in Household Services category
55 out of 1061 in Insurance category
Customer service
119 in category
150 in category
Product or Service Quality
105 in category
196 in category
Price Affordability
131 in category
209 in category
Reliability
113 in category
155 in category

Fidelity National Home Warranty and CARCHEX Rating Details

Customer service
1.1 (38 reviews)
1.3 (85 reviews)
Reviewer's quote

...Worse customer service ever..

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...Had questions for customer service..

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Product or Service Quality
1.2 (37 reviews)
1.1 (70 reviews)
Reviewer's quote

...A service agent was very rude and hung up on me (Jul-9 @4:45 PST) without any answer. Its almost impossible to live without a refrigerator during these times and this weather. Expect better response from FIDELITY...

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Put all car info into their website which stated that afterwards I would receive an instant quote on an extended warrenty. After inputting all info, nothing happened. I called their toll free number and Eric answered saying: we're extremely busy because the phones have been ringing off the hook all...

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Price Affordability
1.5 (36 reviews)
1.5 (58 reviews)
Reviewer's quote

He offered Fidelity a reasonable price which they authorized. We talked while he changed the motor about the age of my system and he recommended I keep the warranty plan in place that the compressor has had a hard time twice now and would be very costly to replace and likely Fidelity would only...

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...THEY COMPLETELY ignored the recommendation of my dealership to have two bearings replaced for safety reasons and only agreed to cover one bearing, but not the price mentioned by dealership . They wanted to ship a bearing costing half price, with questionable quality and origin to the dealership, or have me moving the ...

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Reliability
1.1 (35 reviews)
1.1 (45 reviews)
Reviewer's quote

Worst customer service ever. Incompetent technicians. Months to "fix" problems. Hundreds of dollars in out of pocket costs. Avg hold time 1.5 HOURS, before speaking with anyone. I'm on hold right now. Waiting for permission to call a competent repair person. It is 100 degrees in my condo right now....

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I went to a shop to bring my car in for a strange noise. I received an appointment for Sunday morning. I was told that the warranty company was closed and could not address my concerns. No problem. I have 4 children and was just involved in a house fire so we are displaced and I am really in need...

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Fidelity National Home Warranty and CARCHEX Pros and Cons

Pros
  • Disgraceful
  • Good company
  • Failed
  • Inexpensive
  • I likw what the warrenty offered
Cons
  • Rotten customer service
  • Horrible customer service
  • Poor network of service providers
  • Worst company ever
  • When they got your money you were screwed with poor cs
  • Misleading

Fidelity National Home Warranty and CARCHEX Most Positive Reviews

Top rated reviews
4

Signed up with FNHW in 2017. In Aug 2018, just before my renewal date, the water pressure regulator went out. The plumbe...

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5

Good afternoon
I wanted to reach out to you to let you know I am giving Mr. Brandon Lee a “Pat on the Back” for a great e...

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No votes
4.8

This is BS. Google carchex, Search the BBB reviews, etc, and ....Aren't they the only Extended warranty provider...

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Fidelity National Home Warranty and CARCHEX Most Critical Reviews

Lowest rated reviews
1

Aweful. Called for service on garage openers that were not working. Sent tech, who inspected, called Fidelity, then...

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1

17 March 2015
Jason Goldsmith, CEO Carchex

RE: COMPLAINT FOR OFFERING WORTHLESS SERVICE CONTRACTS
• I purchased a servi...

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1

These people take your money and don't help. Thieves, cheats and liars. We filed a claim Friday and they said pay the...

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1

so I got a policy and I was thinking everything was okay. I started to have a few car problems so I send my car to the...

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Fidelity National Home Warranty and CARCHEX Latest Reviews

Recent published reviews
1.3

I have been waiting to hear regarding my refrigerator claim for 3313 OAK BLUFF Ln. DUBLIN 94568 (5107545543) for over a...

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1.3

Waited for approx 25 min., no answer. Had questions for customer service

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1

Incompetent technicians. Huge out of pocket costs. Hours on hold. Months to even address problems. Worse customer...

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1

Completely abandon you once they have your money Carchex Sux

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Fidelity National Home Warranty and CARCHEX Products and Services

Most reviewed product and services
  • Fidelity National Home Warranty Warranty (29 reviews)
  • Fidelity National Home Warranty Claim (12 reviews)
  • Fidelity National Home Warranty Homeowners Policy Claim (5 reviews)
  • Carchex Warranty (40 reviews)
  • Carchex Car Warranty (33 reviews)
  • Carchex Vehicle Inspection (12 reviews)