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Carbonite

Software
  • 1 ISSUES RESOLVED
  • 37 TOTAL REVIEWS
  • $150K CLAIMED LOSSES
  • $7.7K AVERAGE LOSS
1.8
Diversity of Products or Services
Customer service
Website
Privacy and Data Security
Billing Practices
  • Customer support 1

Customers don't like

  • Restore process or customer service help2
  • Lack of support and being lied to2
  • By saying i must have a broken computer1
  • Tech support giving up and blaming me1
  • Product safeguards1
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Nova Development

Software
Has verified representatives
  • 3 ISSUES RESOLVED
  • 5 COMPANY RESPONSES
  • 135 TOTAL REVIEWS
  • $14.7K CLAIMED LOSSES
  • $213 AVERAGE LOSS
1.6
Diversity of Products or Services
Customer service
Website
Privacy and Data Security
Billing Practices
  • Software 2
  • Tech support 1
  • There is a chance they will be gone 1
  • The 1

Customers don't like

  • Runaround3
  • Cannot contact them about basic information3
  • No solution to problem3
  • Difficulty in contacting customer support2
  • Total lack of customer support2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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