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Carbonite

Software
  • 1 ISSUES RESOLVED
  • 48 TOTAL REVIEWS
  • $260K CLAIMED LOSSES
  • $10.6K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Privacy and Data Security
Billing Practices
  • Customer support 1

Customers don't like

  • Restore process or customer service help3
  • Lied to and blamed for their fault3
  • Lack of support and being lied to3
  • Being lied to and refusal of company to accept responsibility3
  • Tech support giving up and blaming me2
Delete
  • 1 ISSUES RESOLVED
  • 143 TOTAL REVIEWS
  • $29.5K CLAIMED LOSSES
  • $797 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Privacy and Data Security
Billing Practices
  • Fairly good information 5
  • Been good but sometimes login issues 4
  • There were results most of the time 3
  • When it worked it was great 2
  • I was able to locate people i was looking for 2

Customers don't like

  • Subscription cancelled without my knowledge or authorization6
  • Having my membership cancelled without my knowledge4
  • Customer service3
  • Information not updated enough sometime2
  • Way they did it cancel us1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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