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Carbonite

Software
  • 1 ISSUES RESOLVED
  • 47 TOTAL REVIEWS
  • $260K CLAIMED LOSSES
  • $11.1K AVERAGE LOSS
1.8
Customer service
Diversity of Products or Services
Website
Billing Practices
  • Customer support 1

Customers don't like

  • Lack of support and being lied to3
  • Tech support giving up and blaming me2
  • Restore process or customer service help2
  • Product safeguards2
  • Lied to and blamed for their fault2
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Intuit

Tax services
  • 1 ISSUES RESOLVED
  • 412 TOTAL REVIEWS
  • $470K CLAIMED LOSSES
  • $2.8K AVERAGE LOSS
1.5
Customer service
Diversity of Products or Services
Website
Billing Practices
  • Software is easy to use 11
  • Step by step process 8
  • Easy to use 6
  • Product itself 4
  • I like the software 2

Customers don't like

  • Customer service10
  • Getting ripped off8
  • Customer service experience5
  • Their charge procedures4
  • Huge increase in price4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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