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Carbonite

Software
  • 1 ISSUES RESOLVED
  • 48 TOTAL REVIEWS
  • $260K CLAIMED LOSSES
  • $10.6K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Privacy and Data Security
Billing Practices
  • Customer support 1

Customers don't like

  • Restore process or customer service help3
  • Lied to and blamed for their fault3
  • Lack of support and being lied to3
  • Being lied to and refusal of company to accept responsibility3
  • Tech support giving up and blaming me2
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Idrive

Software
  • 0 ISSUES RESOLVED
  • 10 TOTAL REVIEWS
  • $465 CLAIMED LOSSES
  • $93 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Privacy and Data Security
Billing Practices
  • Concept of their service 2
  • How easy it was to get started 1

Customers don't like

  • Unresponsiveness of customer support2
  • That you could not cancel online and hard to cancel with phone1
  • Customer service1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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