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Carbonite

Software
  • 1 ISSUES RESOLVED
  • 35 TOTAL REVIEWS
  • $100K CLAIMED LOSSES
  • $5.7K AVERAGE LOSS
1.8
Diversity of Products or Services
Customer service
Privacy and Data Security
Website
Billing Practices
  • Customer support 1

Customers don't like

  • Tech support giving up and blaming me3
  • Product flaw3
  • Restore process or customer service help3
  • Lack of support and being lied to2
  • Product safeguards2
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Highster Mobile

Software
Has verified representatives
  • 1 ISSUES RESOLVED
  • 161 TOTAL REVIEWS
  • $100K CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
2.4
Diversity of Products or Services
Customer service
Privacy and Data Security
Website
Billing Practices
  • Call log 2
  • Customer service 2
  • Interface 2
  • Promised were good 2
  • Text message log 2

Customers don't like

  • Does not work as advertised13
  • Will not refund purchase11
  • Will not honor guarantee8
  • Customer service and product does not work as advertised6
  • Very weak support5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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