PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Long John Silvers and Captain Ds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Long John Silvers
Captain Ds

Long John Silvers and Captain Ds Overview

Total reviews 775 9
Company responses 0 0
Issues resolved 2 0

Long John Silvers and Captain Ds Consumer Ratings

Rank
70 out of 694 in Fast Food category
44 out of 694 in Fast Food category
Customer service
47 in category
17 in category
Price Affordability
81 in category
55 in category
Product or Service Quality
56 in category
18 in category
Quality of Food
59 in category
56 in category

Long John Silvers and Captain Ds Rating Details

Customer service
1.6 (380 reviews)
2.2 (6 reviews)
Reviewer's quote

I never experience such phenomenal customer service. After I got a resolution from who I really was pissed at, I thought of her and called the store #70060 and to my amazement she answered the phone with a professional tone. I was overwhelmed and couldn't help but to connect with her to apologize...

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...Unbelievable!!! It was the principal of the matter and how I was being treated as a paying customer. After I made the 2nd call, I received a letter and a "Have one on me" card. It was for one desert of choice...

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Price Affordability
2.4 (365 reviews)
2.7 (7 reviews)
Reviewer's quote

worst food worst employees what a scam you make the fish thinner and raised the price it greasey and over cooked. the location should be taught how to wear a mask !!!!!:angry:go somewhere else..

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We have been eating at Captain Ds on Hwy 80 in Fort Worth. We are seniors so we come on Senior night . We both had 2 pieces Fish dinner.The fish was very fishy tastingWe threw away. We ate therelast Wed was great, week before that was fishy again. My husband said if we get anotherFishy tasting fish...

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Product or Service Quality
1.7 (363 reviews)
2.4 (5 reviews)
Reviewer's quote

I called customer service number left a message and have yet to receive a call back..

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...The quality of the fish batter was rich and thick and the fish was fresh, hot, and delicious. The fries were golden brown. The hushpuppies were absolutely cooked to perfection...

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Quality of Food
2.1 (360 reviews)
2.2 (6 reviews)
Reviewer's quote

Food was not good . Girl didnt have a mask on in also good was burnt Nd she didnt get my order right..

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Drive through wait was about 20 minutes, the cashier was sooooooo damned busy trying to sell me into buying raffle tickets that she forgot to give me some of food I ordered! My grandbaby can only eat certain foods and we were headed out of town so too late to turn around. Okra was Cold! Sooooooo...

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Long John Silvers and Captain Ds Pros and Cons

Pros
  • Staff and service
  • Service used to be better and accommodating
  • Sometimes the fish is good
  • Great management
  • People are very nice
  • Long standing brand
Cons
  • Worst customer service
  • Poor service and filthy
  • Rudeness
  • Poor service
  • Slow service
  • Expensive

Long John Silvers and Captain Ds Most Positive Reviews

Top rated reviews
5

It was a great place

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4.6

I ain't complaining about the Captain D's located in 1345 Highway 29 N, Concord, NC 28025. The quality of the fish...

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5

I went to the Long John Silver's in Fogelsville Pennsylvania I waited in the Drive-Thru for 15 minutes and still didn't...

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No votes

Long John Silvers and Captain Ds Most Critical Reviews

Lowest rated reviews
1

The absolutely most disgusting food we have ever eaten.
Filthy restrooms , no soap and a lack of A/C.
Never would we set...

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1

I ordered a seafood plate and strawberry cheesecake to go on 9/28. I paid for my order and was not provided a receipt....

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1

I recently went to your store in Queen Creek Arizona. It was a combination Taco Bell and Long John Silver. I had the 2 p...

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1.3

The last time I ate here was about four months ago at the location on Eastway dr in Charlotte NC. I waited in line...

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Long John Silvers and Captain Ds Latest Reviews

Recent published reviews
2.2

Horrible good experience. Hush puppies hard as a tick. Fries old and cold. Fish overcooked and Sierra Mist was flat...

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2.5

We have been eating at Captain Ds on Hwy 80 in Fort Worth. We are seniors so we come on Senior night . We both had 2 pie...

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1

Food was not good . Girl didnt have a mask on in also good was burnt Nd she didnt get my order right

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3

The girl at the window " Sophia " didn't get the order right even after I asked her twice. I was the only car in the...

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Long John Silvers and Captain Ds Products and Services

Most reviewed product and services
  • Long John Silvers Manager (81 reviews)
  • Long John Silvers Sanitary Conditions (54 reviews)
  • Long John Silvers Drive-through (50 reviews)