PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Long John Silvers and Captain Ds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Long John Silvers
Captain Ds

Long John Silvers and Captain Ds Overview

Total reviews
637
6
Company responses
0
0
Issues resolved
1
0

Long John Silvers was first mentioned on PissedConsumer on Mar 10, 2012 and since then this brand received 637 reviews. It is 631 reviews more than Captain Ds received since Jul 6, 2019.

Long John Silvers and Captain Ds Consumer Ratings

Rank
73 out of 1073 in Fast Food category
53 out of 1073 in Fast Food category
Customer service
48 in category
17 in category
Staff
49 in category
28 in category
Product or Service Quality
52 in category
22 in category

According to consumer ratings and reviews, Captain Ds ranks 20 points higher in the Fast Food category than Long John Silvers. People gave Long John Silvers 1.6 stars for Customer service criterion in Fast Food category and it is 79 points higher than the worst rated brand in this category. At the same time, Captain Ds was rated 2.3 stars for Customer service criterion in this category and it is 110 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Captain Ds has a higher rating than Long John Silvers. Regarding Product or Service Quality criterion, consumers gave Long John Silvers 1.7 stars and it is 59% greater than other in category. Captain Ds however was rated 2.3 stars and it is 83% greater than other in category.

Long John Silvers and Captain Ds Rating Details

Customer service
1.6 (312 reviews)
2.3 (4 reviews)
Reviewer's quote

Tried to call customer service and voice my disappointment with the chain, thats imposable, and why im writing this review, dont take my word for this chain, go on the internet and review what others have put. They are the worst colection of reviews of any place I have ever looked up, none of us...

brian p

...Unbelievable!!! It was the principal of the matter and how I was being treated as a paying customer. After I made the 2nd call, I received a letter and a "Have one on me" card. It was for one desert of choice...

Aylinn
Staff
1.7 (309 reviews)
2 (5 reviews)
Reviewer's quote

A shift leader would rather stand around and hollar and the staff then step in and help. This shift leader has had her significant other tell my girlfriend, another employee, and another manager that he was going to kick my *** for me speaking the truth about her to the employees. She gets mad...

Strider

I was in your store on Jan 8,2020 and ordered two lobster rolls and they was the worst I ever got from this location. There was so much sauce I could not taste the lobster.Order no 0011Sherry taylor

Tana
Product or Service Quality
1.7 (295 reviews)
2.3 (4 reviews)
Reviewer's quote

...I can't thank you enough for the personal service and happiness your girls have given us. Thank you for everything, Greg and Ernie Schoff..

Fermon

...The quality of the fish batter was rich and thick and the fish was fresh, hot, and delicious. The fries were golden brown. The hushpuppies were absolutely cooked to perfection...

Steve

Long John Silvers and Captain Ds Pros and Cons

Pros
  • Staff and service
  • Food was ok
  • Food is fabulous
  • Great management
  • Long standing brand
  • Great food
Cons
  • Poor service and filthy
  • Place sucks
  • Service
  • Poor service
  • Slow service
  • Expensive

Long John Silvers and Captain Ds Most Positive Reviews

Top rated reviews
5

It was a great place

4.7

I ain't complaining about the Captain D's located in 1345 Highway 29 N, Concord, NC 28025. The quality of the fish...

Long John Silvers and Captain Ds Most Critical Reviews

Lowest rated reviews
1

Disgusted with the place i went their like two days go n their was mess every where n they couldn't even get our orders...

1

I ordered a seafood plate and strawberry cheesecake to go on 9/28. I paid for my order and was not provided a receipt....

Long John Silvers and Captain Ds Latest Reviews

Recent published reviews

Nothing absolutely nothing happened just left a message

Read all 637 reviews
1.6

I was in your store on Jan 8,2020 and ordered two lobster rolls and they was the worst I ever got from this location. Th...

Read all 6 reviews

Long John Silvers and Captain Ds Products and Services

Most reviewed product and services
  • Long John Silvers Customer Care (95 reviews)
  • Long John Silvers Manager (64 reviews)
  • Long John Silvers Sanitary Conditions (53 reviews)
  • Captain Ds Customer Care (1 review)