PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Captain Ds and Long John Silvers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Captain Ds
Long John Silvers

Captain Ds and Long John Silvers Overview

Total reviews
8
755
Company responses
0
0
Issues resolved
0
1

Captain Ds and Long John Silvers Consumer Ratings

Rank
37 out of 658 in Fast Food category
66 out of 658 in Fast Food category
Price Affordability
50 in category
70 in category
Diversity of Products or Services
75 in category
52 in category
Quality of Food
28 in category
49 in category
Product or Service Quality
17 in category
50 in category

Captain Ds and Long John Silvers Rating Details

Price Affordability
2.7 (6 reviews)
2.4 (344 reviews)
Reviewer's quote

The girl at the window " Sophia " didn't get the order right even after I asked her twice. I was the only car in the drive through and we drive from the Fountain area to go there. When I called to let the manager know she said, " ok well what do you want me to do about. Good management skills.!!

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...Raise the price and give you less, the American way..

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Diversity of Products or Services
1.6 (5 reviews)
2.3 (295 reviews)
Reviewer's quote

I called captain ds due to my money wasn't on my paycard... the area manager charlie christ basically told me that's not his problem..and I used it all in daily pay....I know I didn't use all my money due to they only give u a percent a day.....I have never felt like this by a area manager..

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...They were definitely re heated old food products. The mashed potatoes and gravy were good but that’s all we could eat. Tried to call the store Christmas Eve after I purchased the food but no one answered and no one is answering today either!..

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Quality of Food
2.4 (5 reviews)
2.2 (342 reviews)
Reviewer's quote

Drive through wait was about 20 minutes, the cashier was sooooooo damned busy trying to sell me into buying raffle tickets that she forgot to give me some of food I ordered! My grandbaby can only eat certain foods and we were headed out of town so too late to turn around. Okra was Cold! Sooooooo...

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Today August 6 I went and got a family meal half chicken half fish that mustve been on the shelf all dried out couldnt hardly bite the food the french fries was nothing but a suburb of Greece. I do not know what is happening as of lately but like I say last few visits no matter if its Long John...

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Product or Service Quality
2.4 (5 reviews)
1.7 (351 reviews)
Reviewer's quote

...The quality of the fish batter was rich and thick and the fish was fresh, hot, and delicious. The fries were golden brown. The hushpuppies were absolutely cooked to perfection...

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Service took forever to get up to order. Ordered 2 fish/shrimp platters, was told they were out of COLESLAW:( Took forever to receive our order. Food was burnt tasting &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;amp; very...

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Captain Ds and Long John Silvers Pros and Cons

Pros
  • Great management
  • Long standing brand
  • Great food
  • Staff and service
  • Sometimes the fish is good
  • Love long john silvers
Cons
  • Poor service
  • Slow service
  • Expensive
  • Poor service and filthy
  • Worst customer service
  • Customer service

Captain Ds and Long John Silvers Most Positive Reviews

Top rated reviews
4.6

I ain't complaining about the Captain D's located in 1345 Highway 29 N, Concord, NC 28025. The quality of the fish...

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5

It was a great place

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No votes
5

I went to the Long John Silver's in Fogelsville Pennsylvania I waited in the Drive-Thru for 15 minutes and still didn't...

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Captain Ds and Long John Silvers Most Critical Reviews

Lowest rated reviews
1

I ordered a seafood plate and strawberry cheesecake to go on 9/28. I paid for my order and was not provided a receipt....

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1

The absolutely most disgusting food we have ever eaten.
Filthy restrooms , no soap and a lack of A/C.
Never would we set...

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1.3

The last time I ate here was about four months ago at the location on Eastway dr in Charlotte NC. I waited in line...

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1

I recently went to your store in Queen Creek Arizona. It was a combination Taco Bell and Long John Silver. I had the 2 p...

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Captain Ds and Long John Silvers Latest Reviews

Recent published reviews
3

The girl at the window " Sophia " didn't get the order right even after I asked her twice. I was the only car in the...

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4

Visited store # 70019 @ 2:30 on 8/7/20 and dealt with a Miss Cookie. She is the most pleasant person I have ever dealt w...

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2

I called captain ds due to my money wasn't on my paycard... the area manager charlie christ basically told me that's...

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No votes

We were in long John silvers last night at Sweetwater, Tn
They brought out burnt fish 2 times. Loud music girls singing w...

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Captain Ds and Long John Silvers Products and Services

Most reviewed product and services
  • Captain Ds Customer Care (1 review)
  • Long John Silvers Customer Care (103 reviews)
  • Long John Silvers Manager (79 reviews)
  • Long John Silvers Sanitary Conditions (55 reviews)