Capital One vs USAA

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  • 1 ISSUES RESOLVED
  • 813 TOTAL REVIEWS
  • $510K CLAIMED LOSSES
  • $2.5K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Tramatizing 2
  • Negative 2
  • Card design 1
  • John from newbrunswick office 1

Customers don't like

  • Horrible customer service15
  • Given the runaround13
  • Being lied to11
  • Account mishandled and wrong info8
  • Poorly handled8

Products by Capital One

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USAA

Loans and Mortgages
  • 4 ISSUES RESOLVED
  • 877 TOTAL REVIEWS
  • $3.4M CLAIMED LOSSES
  • $14.6K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Horrible lying thieves 5
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Do not use 3
  • Prompt responses 3

Customers don't like

  • Horrible customer service21
  • Being treated like a criminal12
  • Customer service12
  • Incompetent employees7
  • Did not resove issue6

Products by USAA

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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