Capital One vs Usaa
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Customers like
- Ability to speak with a live individual 3
- Card design 2
- Negative 2
- Not good at all 2
- Tramatizing 2
Customers don't like
- Given the runaround7
- Poorly handled5
- Lack of protection in merchant dispute2
- Ridiculous fees2
- Phony advertising2
Products by Capital One
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Customers like
- How usaa used to operate and care for its members 5
- Respectful customer service 4
- Do not use 3
- Prompt responses 3
- Easy to access by phone 3
Customers don't like
- Being treated like a criminal7
- Customer service5
- Did not resove issue5
- Employees unwillingness to help4
- Unwillingness to fix problem usaa created3
Products by Usaa
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