Capital One vs Usaa
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Customers like
- Ability to speak with a live individual 3
- 24 hour customer service 2
- Card design 2
- Negative 2
- Tramatizing 2
Customers don't like
- Horrible customer service8
- Given the runaround7
- Being lied to6
- Poorly handled5
- Terrible customer service3
Products by Capital One
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Customers like
- Horrible lying thieves 5
- How usaa used to operate and care for its members 5
- Respectful customer service 4
- Easy to access by phone 3
- Prompt responses 3
Customers don't like
- Horrible customer service11
- Being treated like a criminal7
- Customer service5
- Did not resove issue5
- Employees unwillingness to help4
Products by Usaa
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