PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TD Bank and Capital One as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TD Bank
Capital One

TD Bank and Capital One Overview

Total reviews
445
1601
Company responses
0
0
Issues resolved
4
7

TD Bank and Capital One Consumer Ratings

Rank
132 out of 725 in Banks category
73 out of 725 in Banks category
Customer service
112 in category
91 in category
Product or Service Quality
85 in category
66 in category
Reliability
95 in category
62 in category
Website
113 in category
74 in category

TD Bank and Capital One Rating Details

Customer service
1.2 (205 reviews)
1.3 (463 reviews)
Reviewer's quote

Your customer service is horrible!! I have entered my information 8 times!..

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...The customer service has been wonderful. Cash back is simple. Never had an issue with billing...

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Product or Service Quality
1.3 (173 reviews)
1.4 (425 reviews)
Reviewer's quote

...Customer service when called said 'too bad. Really!!!..

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...(who would want to work for inferior company?!) make human errors, that aggravate the clients and waste clients valuable time, arguing with customer (poor) service. Exactly what happened: Some sleepy and dyslectic clerk, while inputting the numbers, instead of $105. 98, typed...

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Reliability
1.2 (169 reviews)
1.4 (381 reviews)
Reviewer's quote

I received a $30.00 gift card from one of my employers as a reward for years worked. My employer taxed me as a "bonus" on this amount as well. By the time I was able to use the card, TD bank had taken ALL of the value from the card, leaving it unusable. I called the number and the representative...

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I have an auto loan with Capital One. I am 100% Disabled Veteran do to my military service, I have a medically prescribed and trained Assistance Dogs International SERVICE DOG. My Service dog was hurt on 08/01/2020 - she had emergency surgery that was costly.On August 3, 2020 I called Capital One...

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Website
1.6 (157 reviews)
1.9 (389 reviews)
Reviewer's quote

...many only had to click a button on a website to start the process. TD bank is solely protecting their interests at the expense of their loyal customers. Not only is the handling of this crazy given the technology available today but to make me wait 4 weeks to tell me im screwed is pathetic...

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They say on their website that they are interested in helping people during this time of covid but when I called they first offered me 30 dollars off (they also said I pay my balance "most of the time" which I corrected them to EVERY month I pay the entire balance and I have the statement to prove...

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TD Bank and Capital One Pros and Cons

Pros
  • Employees at my local branch
  • Open 5 days
  • Long hours to customers
  • Lost all my trust
  • Negative
  • I had faith in this company
Cons
  • Cusomer service abilty to help just blows you off
  • Incompetence
  • Phone service
  • Horrible customer service
  • Poorly handled
  • Given the runaround

TD Bank and Capital One Most Positive Reviews

Top rated reviews
5

Checks were stolen from my home and cashed at a TB branch. The signature on the check was obviously not mine (which...

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5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

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5

My name is Kysha Daye i got a letter from ssi letter i close my saving account it it ******4365 i did not know that you...

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5

I have two accounts from capital one.... I have been a customer for a long time......paid more than the amount...

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TD Bank and Capital One Most Critical Reviews

Lowest rated reviews
1

Overdraft fees. It's very likely that everyone here on Facebook has spent at least a couple of hours banging their head...

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1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

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1

Got married and went in to change my name. *** working there didn't fill out proper paperwork and now I have a...

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1

I get at least 4 robo calls a day from Capital One. Each and every one of them hangs up as soon as I answer. They know I...

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TD Bank and Capital One Latest Reviews

Recent published reviews
1

I received a $30.00 gift card from one of my employers as a reward for years worked. My employer taxed me as a "bonus"...

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4.3

I've had a Capital One credit card for many years. The customer service has been wonderful. Cash back is simple. Never h...

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No votes

I received a gift card from an employer for years of service and got taxed on the "Gift". By the time I was able to use...

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1

I have an auto loan with Capital One. I am 100% Disabled Veteran do to my military service, I have a medically prescribe...

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TD Bank and Capital One Products and Services

Most reviewed product and services
  • Td Bank Customer Care (74 reviews)
  • Td Bank Account (59 reviews)
  • Td Bank Banking Service (30 reviews)
  • Capital One Credit Card (358 reviews)
  • Capital One Account (278 reviews)
  • Capital One Customer Care (93 reviews)