PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Td Auto Finance and Capital One as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Td Auto Finance
Capital One

Td Auto Finance and Capital One Overview

Total reviews
630
1584
Company responses
0
0
Issues resolved
2
7

Td Auto Finance and Capital One Consumer Ratings

Rank
171 out of 888 in Loans and Mortgages category
70 out of 717 in Banks category
Customer service
179 in category
86 in category
Product or Service Quality
133 in category
67 in category
Website
162 in category
72 in category
Reliability
155 in category
60 in category

Td Auto Finance and Capital One Rating Details

Customer service
1.1 (311 reviews)
1.3 (450 reviews)
Reviewer's quote

...Please note that I paid off this loan on April 20, 2020 and this issue is still not resolved as of June 4, 2020 WHAT EVER YOU DO PLEASE DO NOT DO BUSINESS WITH TD AUTO FINANCE THEY ARE TERRIBLE AND HAVE EVEN WORSE CUSTOMER SERVICE..

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...They clearly a) have no sense of customer service or loyalty and b) really don't care about how covid is affecting people at this time. I am terribly disappointed at being treated this way after being and EXCELLENT client..

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Product or Service Quality
1.4 (274 reviews)
1.4 (415 reviews)
Reviewer's quote

The customer service supervisor has been doing the best he can but they are not giving him the information that he needs. I also asked for a complete payment on my account which was closed on 01-15-2020. The customer service supervisor does not have to have available to him to give me that...

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The person who is working for Credit department, name is Cuana and Becky from Fraud transaction department both ladies need to have better service mind and behavior about their jobs and knowledge to handle or pass to the right person to do not waste customers time seriously. Before them three more...

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Website
1.6 (270 reviews)
1.9 (379 reviews)
Reviewer's quote

...From the website, I read to Barbara that it’s TD Auto responsibility to transfer documents. One year is unacceptable, people buy cars and move out of state every day, why is something that appears so simple so challenging? If we didn’t pay our bill you can be sure they would find us..

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...earlier today in order to either convert my Secured credit card to Unsecured or to eliminate my annual fee, especially since the Secured Mastercard on the website (the same card) shows a $0 annual fee. I was told today that neither could be done. I have been a good customer for several years, with no late...

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Reliability
1.2 (256 reviews)
1.4 (370 reviews)
Reviewer's quote

I paid off my loan with TD Auto Finance and they never closed the account, first they tell me they owe me money. Then they tell me I still owe them money and they would be taking the payment from my account. Needless to say I lost my mind on them. They told me they would close the account, and...

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They helped me stop the old card and sent me a new one to replace the old one. They was nice and friendly.

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Td Auto Finance and Capital One Pros and Cons

Pros
  • Having a car
  • While i was a customer they seemed to be good
  • There are no pros
  • Lost all my trust
  • Negative
  • I had faith in this company
Cons
  • Customer service
  • Very poor customer service
  • Very long hold times on phone
  • Horrible customer service
  • Poorly handled
  • Given the runaround

Td Auto Finance and Capital One Most Positive Reviews

Top rated reviews
5

I called them to let them know that they took a payment out of our checking account and the automatic withdrawal had...

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5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

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5

I called in to see about deferring a payment because I've been off work for 3and 1/2 weeks sick because I wasn't fast...

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5

I have two accounts from capital one.... I have been a customer for a long time......paid more than the amount...

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Td Auto Finance and Capital One Most Critical Reviews

Lowest rated reviews
1

TD AUTO FINANCE,

I kept on processing the payment for my car. How come its not going through? I entered all the inform...

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1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

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1

First time trying to set up my account to pay online. Had horrible time getting them to accept my password, even...

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1

I get at least 4 robo calls a day from Capital One. Each and every one of them hangs up as soon as I answer. They know I...

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Td Auto Finance and Capital One Latest Reviews

Recent published reviews
No votes

They have horrible customer service, so rude
There already making me late on my payments because for some reason there no...

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No votes

I dont know if Im supposed to leave a message here but here it Goes whoever resolve the problem thank you I still wouldn...

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No votes

Horrible customer service they lost one of my payments so I had to pay again and the second payment hasnt been process...

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No votes

I have been trying to close my Walmart account and they would not take the money. So I went to the Post Office to send...

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Td Auto Finance and Capital One Products and Services

Most reviewed product and services
  • Td Auto Finance Auto Loan (167 reviews)
  • Td Auto Finance Customer Care (125 reviews)
  • Td Auto Finance Loan (76 reviews)
  • Capital One Credit Card (353 reviews)
  • Capital One Account (278 reviews)
  • Capital One Customer Care (91 reviews)