PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Td Auto Finance and Capital One as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Td Auto Finance
Capital One

Td Auto Finance and Capital One Overview

Total reviews 629 1621
Company responses 0 0
Issues resolved 2 7

Td Auto Finance and Capital One Consumer Ratings

Rank
171 out of 900 in Loans and Mortgages category
81 out of 740 in Banks category
Customer service
176 in category
86 in category
Product or Service Quality
129 in category
64 in category
Website
160 in category
73 in category
Reliability
152 in category
60 in category

Td Auto Finance and Capital One Rating Details

Customer service
1.1 (315 reviews)
1.3 (476 reviews)
Reviewer's quote

...The customer service representatives are rude and not helpful at all. Five times I was refused when I asked to speak with a supervisor. I guess I will have to hire legal representation to assist with the matter..

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...They are HORRIBLE! The customer service, DISPICIABLE! So I paid my credit card bill, on Friday, 09/18. As of today 09/22, I called customer no-service department because my payment had not posted. The rep tells me that they are holding my payment until 09/25...

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Product or Service Quality
1.4 (277 reviews)
1.4 (441 reviews)
Reviewer's quote

...I'm disappointed that customer service from this company is so poor..

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Worst customer service on the capital one credit card Made my payment 4 days early honest mistake of $9 charged me $28 dollars would not waive the fee Pay on time or before always for years and this is how they treat customers Not a good company very disappointed Would not recommend..

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Website
1.6 (272 reviews)
1.9 (403 reviews)
Reviewer's quote

They have constantly locked me out of the website by saying that either my Contact or password are incorrect, I change them after having to be on hold for usually an hour or more only to get no help and then I have to repeat the steps many times. It has been almost two months since I paid off my...

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...Called every number on their website 9/19/20 to hear they were closed. Who closes or does not update their fraud numbers. Had to drive like maniac to branch to be told of call this number!...

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Reliability
1.2 (259 reviews)
1.4 (397 reviews)
Reviewer's quote

The first call I was given miss information. I was told I could get a release letter from them in 24 to 72 hours to be sent to my car dealer. This is the worse part I should have gotten the title 5 years ago which was never done by this company. I have made now 6 calls to the company and each time...

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Agent did what they could but are just limited in options

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Td Auto Finance and Capital One Pros and Cons

Pros
  • Having a car
  • No comment
  • While i was a customer they seemed to be good
  • Lost all my trust
  • Negative
  • I had faith in this company
Cons
  • Customer service
  • Very poor customer service
  • Very long hold times on phone
  • Horrible customer service
  • Poorly handled
  • Given the runaround

Td Auto Finance and Capital One Most Positive Reviews

Top rated reviews
5

I called them to let them know that they took a payment out of our checking account and the automatic withdrawal had...

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5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

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5

I called in to see about deferring a payment because I've been off work for 3and 1/2 weeks sick because I wasn't fast...

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5

I have two accounts from capital one.... I have been a customer for a long time......paid more than the amount...

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Td Auto Finance and Capital One Most Critical Reviews

Lowest rated reviews
1

TD AUTO FINANCE,

I kept on processing the payment for my car. How come its not going through? I entered all the inform...

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1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

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1

First time trying to set up my account to pay online. Had horrible time getting them to accept my password, even...

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1

I get at least 4 robo calls a day from Capital One. Each and every one of them hangs up as soon as I answer. They know I...

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Td Auto Finance and Capital One Latest Reviews

Recent published reviews
No votes

Nothing happean please ignore...there was no complain
Thank You

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4

Agent did what they could but are just limited in options

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1

The first call I was given miss information. I was told I could get a release letter from them in 24 to 72 hours to be...

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No votes

I payed off my credit card 2019 it shows I still owe

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Td Auto Finance and Capital One Products and Services

Most reviewed product and services
  • Td Auto Finance Auto Loan (169 reviews)
  • Td Auto Finance Customer Care (125 reviews)
  • Td Auto Finance Loan (78 reviews)
  • Capital One Credit Card (366 reviews)
  • Capital One Account (278 reviews)
  • Capital One Customer Care (97 reviews)