PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SunTrust and Capital One as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SunTrust
Capital One

SunTrust and Capital One Overview

Total reviews
306
1562
Company responses
0
0
Issues resolved
1
7

SunTrust and Capital One Consumer Ratings

Rank
320 out of 1859 in Financial Services category
67 out of 709 in Banks category
Customer service
234 in category
85 in category
Product or Service Quality
217 in category
66 in category
Reliability
203 in category
57 in category
Website
235 in category
74 in category

SunTrust and Capital One Rating Details

Customer service
1.3 (133 reviews)
1.3 (438 reviews)
Reviewer's quote

Im calling about my account and nobody picks up the customer service line , had to call off two different lines still no answer..

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...I waited 10 days then called customer service, they tell me the transfer was cancelled at the bank. In the mean time the interest rate for that CD had dropped. They said i had to open a new account as the other one i opened was dead, and couldn't be used...

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Product or Service Quality
1.3 (110 reviews)
1.4 (405 reviews)
Reviewer's quote

I has been with you for about 5 years going on but on the last year service for the benefit of the client like before I don't see it. Today I went out of my why to change my paycheck to the sucursal because I need the cash to pay my rent, instead that deposit like I always do online banking. When I...

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Ok, so I was owned a refund for 269 for a gap product because I paid the car note early. So I call on April 29, 2020, to see what was going on and was told that it went to the wrong account. It will take a few days to fixed and I check will be sent...

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Reliability
1.3 (99 reviews)
1.4 (358 reviews)
Reviewer's quote

A unauthorized check in the amount $153.38 came through my checking account.. and Im trying to resolve it..

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Walmart sold out their credit line to Capitol One. After reviewing their terrible privacy policy we asked not to activate the Capitol One card and threw it away. Hearing that the Walmart card was about to close we changed our automatic monthly payment to a different credit card. Those payments were...

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Website
1.7 (96 reviews)
1.9 (373 reviews)
Reviewer's quote

...this bank USES CHECKS to send to your bill pays! AND THEY ALWAYS END UP BEING DELIVERED LATE LATE!!!!!!!!!!!!!! So to avoid a LATE FEE use the cards website and NEVER EVER use SUNTRUST BANK to pay your bills from!!!!!!!!!!!!!! USELESS...

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...Now I am on a mission to let everyone know on every website possible to stay away from Capitol One. They will rip you off, screw you over, it's just a matter of time..

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SunTrust and Capital One Pros and Cons

Pros
  • That i had an option to go somewhere else to do business
  • Tellers
  • Nice tellers
  • Lost all my trust
  • Negative
  • I had faith in this company
Cons
  • Customer service
  • Does not work with customers
  • Staff attitude
  • Horrible customer service
  • Poorly handled
  • Given the runaround

SunTrust and Capital One Most Positive Reviews

Top rated reviews
5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

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5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

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5

The young lady handle the stop payment

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5

I have two accounts from capital one.... I have been a customer for a long time......paid more than the amount...

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SunTrust and Capital One Most Critical Reviews

Lowest rated reviews
1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

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1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

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1

This is the worst bank i have ever the displeasure of dealing with. I own a business and have been with this bank since...

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1

I get at least 4 robo calls a day from Capital One. Each and every one of them hangs up as soon as I answer. They know I...

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SunTrust and Capital One Latest Reviews

Recent published reviews
No votes

SunTrust closed two accounts I had at the bank because I wrote an article critical of their relationship with Equifax....

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1

I sent capitol One 4 emails closing the account #6890 as of 4/1/2020. They have added charges that I did not...

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1.5

A unauthorized check in the amount $153.38 came through my checking account.. and Im trying to resolve it..

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1

Opened a 360 CD account April 21, went through the account verification procedure, then the funds were not transferred....

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SunTrust and Capital One Products and Services

Most reviewed product and services
  • Suntrust Account (64 reviews)
  • Suntrust Checking Account (38 reviews)
  • Suntrust Customer Care (23 reviews)
  • Capital One Credit Card (349 reviews)
  • Capital One Account (278 reviews)
  • Capital One Customer Care (91 reviews)