PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SunTrust and Capital One as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SunTrust
Capital One

SunTrust and Capital One Overview

Total reviews 320 1608
Company responses 0 0
Issues resolved 1 7

SunTrust and Capital One Consumer Ratings

Rank
329 out of 1883 in Financial Services category
79 out of 739 in Banks category
Customer service
250 in category
91 in category
Product or Service Quality
217 in category
70 in category
Reliability
198 in category
65 in category
Website
246 in category
75 in category

SunTrust and Capital One Rating Details

Customer service
1.3 (138 reviews)
1.3 (469 reviews)
Reviewer's quote

Im calling about my account and nobody picks up the customer service line , had to call off two different lines still no answer..

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...Furthermore, the customer service supervisors are rude, unhelpful, and clearly do not care whether you are retained as a customer or not. You should use absolutely ANY other credit card company on the planet besides Capital One. They are about as bad as a company possibly can be..

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Product or Service Quality
1.4 (114 reviews)
1.4 (432 reviews)
Reviewer's quote

I has been with you for about 5 years going on but on the last year service for the benefit of the client like before I don't see it. Today I went out of my why to change my paycheck to the sucursal because I need the cash to pay my rent, instead that deposit like I always do online banking. When I...

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...The customer service has been wonderful. Cash back is simple. Never had an issue with billing...

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Reliability
1.3 (102 reviews)
1.4 (389 reviews)
Reviewer's quote

My account was closed and SUNTRUST WONT RELEASE MY FUNDS LEAVING ME AND MY FAMILY IN SERIOUS EMERGENCY SITUATION

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They are *** awful. They switched both my checking and savings accounts to new accounts without letting me know. The checking doesn't even gain any interest anymore. Their reasoning was that they have acquired several small banks and this was the "best" solution for everyone.I work for myself and...

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Website
1.7 (101 reviews)
1.9 (397 reviews)
Reviewer's quote

...this bank USES CHECKS to send to your bill pays! AND THEY ALWAYS END UP BEING DELIVERED LATE LATE!!!!!!!!!!!!!! So to avoid a LATE FEE use the cards website and NEVER EVER use SUNTRUST BANK to pay your bills from!!!!!!!!!!!!!! USELESS...

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They say on their website that they are interested in helping people during this time of covid but when I called they first offered me 30 dollars off (they also said I pay my balance "most of the time" which I corrected them to EVERY month I pay the entire balance and I have the statement to prove...

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SunTrust and Capital One Pros and Cons

Pros
  • That i had an option to go somewhere else to do business
  • Tellers
  • Nice tellers
  • Lost all my trust
  • Negative
  • I had faith in this company
Cons
  • Customer service
  • Does not work with customers
  • Staff attitude
  • Horrible customer service
  • Poorly handled
  • Given the runaround

SunTrust and Capital One Most Positive Reviews

Top rated reviews
5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

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5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

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5

The young lady handle the stop payment

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5

I have two accounts from capital one.... I have been a customer for a long time......paid more than the amount...

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SunTrust and Capital One Most Critical Reviews

Lowest rated reviews
1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

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1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

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1

This is the worst bank i have ever the displeasure of dealing with. I own a business and have been with this bank since...

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1

I get at least 4 robo calls a day from Capital One. Each and every one of them hangs up as soon as I answer. They know I...

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SunTrust and Capital One Latest Reviews

Recent published reviews
1

After several calls about fraudulent activity, I was told a new card is being sent and arrived with the exact number as...

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1

Never can get anyone no contact and no answers when i finally do get some one ! Wait time , forever , have to hang up...

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1

Good day ! I would like to know regarding my transaction of transferring a funds In the Dr. Kevin William, i would like...

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1

On 08/31/2020 someone placed a $14.99 charge placed on my capital one mastercard issued to Julie D Fluellen refunded to...

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SunTrust and Capital One Products and Services

Most reviewed product and services
  • Suntrust Account (64 reviews)
  • Suntrust Checking Account (42 reviews)
  • Suntrust Customer Care (23 reviews)
  • Capital One Credit Card (362 reviews)
  • Capital One Account (278 reviews)
  • Capital One Customer Care (96 reviews)