PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SunTrust and Capital One as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SunTrust
Capital One

SunTrust and Capital One Overview

Total reviews
285
1366
Company responses
0
0
Issues resolved
1
6

Capital One was first mentioned on PissedConsumer on Dec 14, 2007 and since then this brand received 1366 reviews. It is 1081 reviews more than SunTrust received since Jan 12, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with SunTrust customer support team and Capital One customer service.

SunTrust and Capital One Consumer Ratings

Rank
287 out of 2601 in Financial Services category
65 out of 1027 in Banks category
Customer service
237 in category
82 in category
Product or Service Quality
197 in category
67 in category
Staff
180 in category
91 in category

SunTrust and Capital One Rating Details

Customer service
1.2 (119 reviews)
1.3 (345 reviews)
Reviewer's quote

...Also the customer service at the Palm Harbor, (across from boot ranch), branch teller Michelle is rude and condescending. Also the Manager is incompetent and does not know how to talk to the customers. I had to do business at the bank so I chose to go to the bank farther down Tampa Road...

Jodi C

...The poor 4-5 customer service folks I spoke with did not seem to have a script to read for this issue. The last person I spoke with was allegedly a supervisor and when I asked to speak to his superior he told me there was no one above him. Did not know I was speaking with CapitalOne's CEO..

Mary A
Product or Service Quality
1.4 (101 reviews)
1.4 (320 reviews)
Reviewer's quote

after 40 years of being an account holder our buisness account was closed. due to some form of internal paperwork error with a very high daily balance

Helen S

:sad: :sleepy: :dead: :angry: :wtf: *** *** :wtf: *** This company has the very worst cutomer service during a hour and 45 minute call I was transfered 5 times to a account specialist and each person was a different one and no one could help me I was asking for 2 things to get help into my account...

PissedConsumer1693712
Staff
1.5 (98 reviews)
1.4 (279 reviews)
Reviewer's quote

...00 and how did your inadequate staff get away with this..

Jennings

...employees not be able to provide adequate information and not all be on the same page? I’m so pissed ,I have talked to 3 customer service reps, 3 branch staff, and travel to 3 locations to no avail. Based on miscommunication, lack of understanding and in the end be told to try another financial institution. My money is with Capital One!...

Ruby W

SunTrust and Capital One Pros and Cons

Pros
  • That i had an option to go somewhere else to do business
  • Tellers
  • Bank name
  • Negative
  • Lost all my trust
  • I had faith in this company
Cons
  • Customer service
  • Does not work with customers
  • Greed
  • Horrible customer service
  • Poorly handled
  • Given the runaround

SunTrust and Capital One Most Positive Reviews

Top rated reviews
5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

SunTrust and Capital One Most Critical Reviews

Lowest rated reviews
1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

SunTrust and Capital One Latest Reviews

Recent published reviews
1

Customer service is non-existent, the whole experience is a nightmare. Visiting a branch is an hour long ordeal, they...

Read all 285 reviews

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Read all 1366 reviews

SunTrust and Capital One Products and Services

Most reviewed product and services
  • Suntrust Account (62 reviews)
  • Suntrust Checking Account (34 reviews)
  • Suntrust Banking Service (20 reviews)
  • Capital One Credit Card (302 reviews)
  • Capital One Account (266 reviews)
  • Capital One Customer Care (75 reviews)